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December 2023 by Mark Christensen
Catrina was very helpful with changing contracts. She was also patient with us as we hunted down information for her to complete the forms.The location is always clean and organized.
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December 2023 by Katrina G
The storage is clean and secure. Catrena, the business manager, was very kind and patient. She gave us all the information we needed as a business to store our remote items. I highly recommend using the location for your storage needs.
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December 2023 by Tanesha Plummer
The staff (Catrena and Cindy) were extremely knowledgeable and pleasant. I booked a space with them immediately and I will definitely tell more people about them.
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November 2023 by Marcela Juarez (Marcee)
The online process was quick and easy, if you go this route then 5 starts. My rating reflects going in person. I went to look at the unit because I’m not good with dimensions and wanted to gauge it with my eyes. I made an appointment.There was a bigger unit in the lobby. The lady seem like she didn’t want to get up and show us the actual unit.She said “ Do you see that one over there? It’s Like that one, but smaller. I had to ask her again. Okay but can you show me the one I came to see? That’s why I came down here. Also when I asked her how long the promotional price would last she said “ I don’t know, a month maybe two, maybe five? I couldn’t tell you. You just gotta look at your bill to see what they charged you” Not really the answer I was expecting from someone who works at the facility I’m trying to rent from. She just seem like she didn’t want to be bothered with that day.
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November 2023 by Rebecca Lewis
Ms Katrina is always so helpful, I had questions about my increase and she went right in to further explain the change. I’ve been renting with this location since April and have not had any issues. It’s great to work with a company that can be trusted. All thanks to Ms. Katrina
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November 2023 by Damon Bethea
Ms. Harden is a great manager of the Pearland, Tx. facility. She was very helpful in getting my needs taken care efficiently. Great and easy to work with, and she runs a tight ship. I'm glad to know that my items are managed and taking care of well, by this facility. You do well to hire more individuals like Ms. Harden.
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November 2023 by Deanna Zeck
Very nice management and facilities, but... Raised my price from $346 to $423 after six months. Was told they review the market every 3-4 months and adjust prices. Somehow I think that adjustment is always UP! This is Bait & Switch!!!
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October 2023 by Deanna Z.
My husband got a unit about three months ago and it has already increased in price from $134 to $195. He went to the office and was told this was no mistake, but just that corporate re-evaluates the prices every four months and decides what to charge and you are stuck with it.DO NOT MOVE IN HERE!!!! YOU HAVE NO IDEA WHAT YOU WILL END UP PAYING!!!!
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October 2023 by Avis Wimbush
Logging in on the app was such an easy process. In order to get a discounted rate, reserve your unit through the app. The ladies at the Kingsley street location were very helpful too!If you are trying to declutter and get organized for the holidays, I’d highly recommend renting a unit for a few months. Why didn’t I think of this earlier ?Tall Texan
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September 2023 by Juan Torres
I came in today to ask questions in the size and pricing! I was greeted as I walked in! All my questions were answered ! I was able to make a decision on the size thanks to the staff ! Thank you
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September 2023 by J LATRICE
My experience working with Tensia is always amazing! Ms. Tensia help calm my anxiety with my move and she made my renting experience so much easier! Thanks sooooo much for your great assistance!!
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September 2023 by Zach Hernandez
Katrina was very helpful and great in showing us the storage unit and setting us up when we were ready to buy it. She shows care in her facility by making sure any issue is fixed as it arises and is kept in great condition for us renters. The pricing (even with the promotions) was little more expensive than other competing units but I'd say it's worth it given the security and upkeep of this storage facility.
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September 2023 by JC Bautista
I don’t even know from where to start. I feel so blessed to have the support from Catrena Harden. She was like a true angel for me. I’ve been through a lot and fell behind in a couple payments. She went above and beyond to help me the best she could. She was not only considerate and empathetic. She was kind and very patient. Catrena is doing an amazing job and I am proud to have her as the manager of the storage location where I store my belongings. Catrena is such a nice person and a very professional manager. Thanks Catrena for everything you’ve done for me from the bottom of my heart. May God always bless you and all of your family, you deserve that and more! You are the best girl!! Bunches of thanks for everything, you are truly amazing. I am endlessly thankful to you. Have a great rest of your day and enjoy your weekend!May God bless you so much and keep up with the good work because you are gathering tons of real blessings for you and yours. You’ll get so much gratitude from people will never forget you and always remember you as the kindhearted woman who was compassionate to me when I needed it the most.Again, millions of thanks ?
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September 2023 by LaToya T
I really enjoyed moving in with Ms. Tensia. She was warm and so nice that I couldn’t help but to feel better. The best customer service I have ever received from Life Storage. Thank you Ms. Tensia.
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September 2023 by Autumn Abrams
I had a wonderful experience today at the life storage in Pearland. Katrina really did an amazing job with assisting me with picking out a unit for my items. I would definitely recommend this storage unit to anyone who is looking for a great and clean property. Management was excellent!
