-
November 2025 by James McCartan
Ian took great care of us. He was patient and very informative!! Ian went out of his way too work with us. He was kind professional and informative. Never once did we feel like he was trying to “up sale us.” His suggestions were appreciated and on point.
-
November 2025 by David Lee
Came in for a mattress upgrade for my daughter with the Black Friday deals and worked with Ian, who without a doubt is how you would desire a salesman to be. Communication skills, patience, and understanding were what made an easy sale. Would definitely repeat.
-
November 2025 by M. Randall
I am writing to file a formal complaint regarding my recent experience with your company and specifically with one of your sales representatives, Eric.
My mattress delivery was originally scheduled for Wednesday. At no point during my purchase was I informed that an additional day might be added to the delivery window. When I called the store for clarification, I was told the delivery date had been changed to Friday. Had I been given accurate information at the time of purchase, I could have made a different decision.
During the call, Eric handled the situation in an extremely unprofessional manner. He hung up on me twice, raised his voice, and accused me of calling the company a liar. He continued to argue with me instead of helping resolve the issue. At one point, he asked, “Do you want me to cancel your order?”—something I never requested nor implied. His tone and behavior made it clear he did not value me as a customer, and I felt dismissed, disrespected, and mistreated.
When I asked for the corporate number, he continued speaking to me in a rude and hostile way. The entire interaction left me feeling that he cared nothing about customer service or professionalism. I also felt that his behavior toward me was influenced by bias, and the experience was deeply upsetting.
Based on this interaction, I will not be purchasing from Mattress Firm again.
Run and spend your money elsewhere because ERIC CAN can careless about any customer!!
-
November 2025 by Carol Perry
I was treated very well by the sales person she was very cheerful and helpful to me whilei was there.i recommend this store to any one that needs a mattress
-
November 2025 by Marilyn Mcqueen
Sales woman was very pleasant and professional
-
November 2025 by Ashley Hartsgrove
Bruce was extremely attentive and understanding of our needs and budget! The whole staff was friendly and made the experience great.
-
November 2025 by Bre
Ian is who to ask for. I dealt with Ian Stevens today and he exceeded my expectations. I called with a concern about my order and he took care of it same day. He was polite, professional, and went out of his way to take care of my issue. He made the situation right for me and i couldnt be more thankful. Thank you so much Ian! Ian expressed amazing customer service! If i had to deal with anyone else, id want to deal with Ian again. 100/10 recommend!
-
November 2025 by D T (ChocoBro)
Helpful but not pushy. Didn’t give me the “sell job” and allowed me to look around without being constantly approached. William was great and I’d recommend. As someone who hates car salesmen, the Matress guy was aces.
-
November 2025 by Chelsea Martinez
Sarah was great! She instantly made us feel comfortable. She helped us narrow down what we liked and gave us space to choose! The purchase process was easy and we are thankful to get a new mattress!!
-
November 2025 by E E
Great service. Highly recommend this location. The lady that assisted me on the evening of 11/15/25 was the best.
-
November 2025 by Pizza Steve
Great store, Ian was super helpful and helped me find a great deal on the perfect matress!
-
November 2025 by Kathy McHugh
Eric was very helpful. Looking forward to getting the new mattress.
-
November 2025 by Eyad Taye
Sarah was friendly, patient and just overall great with people. I would definitely ask for her!
-
November 2025 by Rocio Arias
I visited the store today and it was a really nice experience. He give me the space to make my selection nice experience
-
November 2025 by Oscar Martinez
Bruce was a fantastic help during the process of finding a mattress and frame for my daughter. Thank you, Bruce.
