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February 2025 by Alejandro Sanchez
Best service
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August 2024 by William Oelfke
Up until recently, I’ve always had a good experience at this store, but recently they’ve changed and now there’s a new person up there working that is extremely rude and the other day I went to pay my bill and without asking, he just reached over and started touching my phone. Instead of saying, may I see your phone? so I quickly pulled my phone back because I don’t let strangers touch my phone. That’s just rude you ask and then when I tried to ask him some questions he was very rude and condescending and he was very rude to my girlfriend that was there with me as well, And both of us have been T-Mobile customers for years have decided to go to another location and Be treated like loyal customers that we are. I’m very disappointed.
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August 2024 by Jennifer J
The two ladies that always ran this location with professionalism and courtesy are no longer there. The guy there now is borderline rude and a stickler for procedure. In the past, I have recommended this metro and this location. Now, I recommend a different location. At least while this staff currently is there.
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August 2024 by Elizabeth Landaverde
Worst Place to go. They are very mean and not helpful at all.
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June 2024 by German Towers
i went there and its nobody and it was 1030 am 6/9/24 what a waste of place should be closed for good
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March 2024 by CECIL COLLINS
Very knowledgeable XD staff. Very customer oriented
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March 2024 by Natychiri_
Best metro store in pearland , The manager was very professional and helped me with my service. It is a pleasure every visit. Thank u :)
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January 2024 by Terry Dolford
The employees masa and Esmeralda did an amazing job, helped us with the phones and are nice ladies. I recommend everyone to make this store, their to go store. We did an upgrade, amazing service.
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January 2024 by James Milton
Esmeralda & Masa gave us the best service and made mine and my wife's upgrade happen with a very great price!! Ask for them and they'll take care of ya!!
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January 2024 by Kelly Mendoza
Horrible store
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January 2024 by Doors Refinish
Really bad store do not recommend this store does not have any education and does not want to serve the customer
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January 2024 by Loyda Baker
If I could give him zero, there would be today I tried to go pay my brother's bill since he can't and works which a woman with a bad attitude did not want to receive the payment since she argues that it is new policies of the metro company, before she I received the payment, they just sent a message with the code and that's it. Now she had a bad attitude and was ridiculous when she said that she couldn't do it without a cell phone. I was going to pay. I was in the store, I called metro and spoke to an agent and she explained to me that that wasn't the case. It was like that and he talked to her and she kept the information that she couldn't make the payment so the agent told her to make an anonymous payment so she with her frustrated face said no, I don't recommend this store don't go there it has bad service this one People are not qualified to provide customer service, I come back and repeat like a wife who needs to pay for her husband's cell phone or a child who won't be able to pay would do!!!!!! These people are not qualified or qualified, don't go there.
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January 2024 by Sue Rusk
Went to this store on Saturday. Bought new phones. Was given incorrect information. Didn't receive any receipts for what I purchased. Tried to call back all day on 1/10/24 but the phone went to some automatic voicemail. This will no longer be my go to store.
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January 2024 by Diego Martinez
Maraca open and it is closed, be more responsible with that when you leave your house for nothing
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August 2023 by Jonpaul Sylvester
The service sucks theyre always asking to put a new line for free & make you pay for it after the clerks are always gonna have a attitude with me especially if I say im just there to pay my bill stupid
