-
January 2024 by Mr. Mccoy
The staff at Navy Federal is always a joy to interact with. They are always professional and courteous, as well as welcoming. Even when crowded, they make every effort to get everyone processed through in an efficient and timely manner. They always say thank you for your military service. I want to say thank you for the service that Navy Federal provides. Cheers.
-
January 2024 by Anthony Solis
Ridiculous!! The amount of disrespect from this branch is horrible. Don’t apologize just do better. Fire everyone and start over.
-
January 2024 by Mr. C. M.
Is a very wonderful place where you need to go if you need to get some money out for shopping and food stuff.
-
December 2023 by Trace F
It's pretty sad when you walk into your branch and the entire building smells like a weed dispensery.
-
November 2023 by T'Neja Jackson
Love navy federal but hate their Zelle department they can charge you ridiculous fees.
-
October 2023 by Elizabeth Johnson
I’ve noticed over the last few months that service has been sub-par at best. This location off Shadow Creek Parkway in Pearland, TX once was my favourite because service was efficient and the Team Members were knowledgeable, provided a sense of urgency and valuing my time.On Friday October 20, 2023, was the worst, I stood in line for 30min to make a deposit while watching, what seem to be the Manager at the guest kiosk holding conversations, other tellers coming out from back with drink hand for maybe a break? The worst part about it all is they just opened at 9am and I’m there. I have to be at work at 10am but left at 9:30am. The guy who acted like the manager finally start servicing customer which makes me the next in line(was #3 btw and 15min in with customers lined outside of the door.So I asked him what was the problem, he said someone was on maternity leave and some other excuses so then I asked if they were hiring as I know people that’s looking for banking/customer service role but he said no we’re not.This location is closer to me which is a convenience but I’d rather drive further away where the Team members respects their clients time and provides a sense of urgency. That’s the type of customer service I’m used to with Navy Federal.
-
October 2023 by LaShan Bland
Horrible branch the tellers r clueless. I deposit $ cash n this lady can’t get it to reflect n my acct. I spent over 1hr dealing with her screw up. I ask 2 jus give me my cash back n I will come later 2 deposit @ another day or time. She has no clue how 2 give me my dang $ back. So they have my $ n their bank but can’t reflect it n my acct. I hate this branch I have always had issues here. No 1 has any smarts or any technical competence here!!!
-
October 2023 by Anthony D.
So far so good. Need more time to get a true assessment. I not at this point very familiar with all they have to offer.
-
August 2023 by Bobbie York
This is the worst location ever. There's always a wait... rather the ATM or a teller.... today was the worst if there would've been a robbery we all would of been hostages...while there were 4 teller and 3 service and 1 extra if u include the lady that greets u...only 1 teller was available helping the line n so bad the service lady got up to helped...while at this point 2 ladies only helping with the line which was on its way out the door and to top it off... there's no drive thruN dont say I should of went to the ATM cuz that's even worst either u can't put money in or take it out...which takes about 8 minutes to dispense...enough time for someone to hit you in the back of your head and take all your money!
-
June 2023 by Will
This location is extremely slow inside. Don't come here if you have a schedule to adhere to.
-
May 2023 by Patrocinio “Pat” Salas
Always friendly service here. I love it so far!
-
March 2023 by Tony Torres
Does this branch and other branches around this location have a day for members to take documents in for “Shredding” at one of the branches? My last NFCU had a one-day shredding event for member to bring in their documents for shredding on that day. Does this branch or others offer this service?
-
February 2023 by Stefanie Stephens
Waiting times are horrible long every time I wait at least 40 min to make a simply wire transfer. Way behind technology too. There are banks you can do that on a machine. Step your game up lame ish!!
-
January 2023 by Debra Bryant
They're a little slow, but they're efficient and nice.
-
December 2022 by joy dardar
Happened over 2 mos ago..the teller I encounter needs to be retrained. Told me only needs to squpe one card..when i have 2 different account...then telling me I cannot swipe somebody's card..and i told her i am not swiping no one card but mine..she keeps telling me again and again. Which i am getting furious..then she said to go ahead and swipe the other card. I been doing this for over 20 years
