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December 2023 by Inocencio Vivar
Excellent place to give a good gift
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May 2023 by MICHELLE FRANCIS-S.
The line was very long, BUT it was worth the wait. The associates were very friendly and professional. Thank you for helping me decide!
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March 2023 by David Goeden
Very nice and helpful staff. Gorgeous items on display.
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February 2023 by dreaa
I went to this location @ 2.19.23 around 4:30pm thinking oh Pandora I love Pandora I needed to exchange a ring because it was to big…walked inside was greeted & by the two ladies & they went back to there conversation Like no customers were inside until I interrupted them to tell them what I needed and I said to exchange the ring she asked did I wear the ring I said yes only once and she gave me a ring two sizes down and the ring was on the finger and I thought we were all set and she’s examining the other ring not saying anything until she finally says “are you sure you wore the ring once it has scratches and everything “ and I said I told you yes one time but if it’s such a problem I can pay for the ring it’s not like I don’t have money to pay for the ring like don’t do that….also very unprofessional was talking about another customer infront of me while the lady was standing across from me . This actually ruined my experience at the mall and I will not go back to that location due to the lack of respect they had , I got in the car & cried because wow .
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January 2023 by Riley Johnson
My friend and I came in recently and never got a “ hello welcome in” and the place smelt terrible!!
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June 2022 by Dorothy Nguyen
If you want good service don’t even bother going here. I had a necklace that I always took care of but the clasp spring broke. It’s all under a year warranty and this lady literally kept trying everything to NOT warranty. Asking if I showered with it or slept with it etc etc. so d**** It’s all under warranty and it’s not like you get it taken out of your paycheck. Just irritating having multiple people come to this location and get bad service every time. I would recommend you drive further just to not go here. Lazy.
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June 2022 by Ty T.
Poor customer service even when they aren't busy. I rather go to Sugarland or The Woodlands locations. Wish they would get back some of the staff they had here a few years back.
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May 2022 by Edwin Zelaya
very bad customer service at pearland mall, my wife had to move to baybrook mall for better service and she was delighted.
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March 2022 by C M
This location has THE WORST CUSTOMER SERVICE. They do not greet and seem bothered and annoyed when a customer walks in. They are rude and curt when talking to the point my 9 year old asked me if the ladies there hate their jobs or having bad days each time. It’s crazy, my husband even spoke to the manger once about this, but she has the same attitude. Please chose another location for your services. The ladies at the Bay Brook mall are always amazing!
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March 2022 by brianna jackson
Kelly, Jessica, Jermika, & Rachel are employees at this store location. I was driving through the town center one late night just about all the stores was close. I wanted to get a valentines gift for my girlfriend and they were closed but allowed me to come in and shop for my valentines gift. No one rushed me to get and out and all 4 ladies helped me that night to make the perfect charm bracelet!!!! Thank you guys again!!!! And I’m sorry I’m so late to leaving a great experience with you guys that night!!!
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March 2022 by Elizabeth Gomez
Seconttime I haveproblems with this store and the same rep send me to fuix the problem on my own but when they i went to buy they are more than happy to help. Joselin its her name and im very mad at this whole situation.
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December 2021 by Phyllis Rice
Sales person was professional, helpful and nice every time I go
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November 2021 by Shelly Matthews
Krysten is WONDERFULL. She worked with me in a really rough time during the recent loss of my son. I went back and forth a million times and she never waivered in her level of customer service. She was patient beyond measure. She helped me build the most beautiful bracelet ever.
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October 2021 by Taylor Netherly
I was greeted when i walked in but no one made an attempt to help me. I walked around the store for about 15mins and still no help. The store became busy with about 4 other customers and no one got helped so they left. Including me. There were two ladies working. One associate was helping a customer the whole time while I was there. The other associate stayed at the register acting as if she was “working” while the store was full of customers. It seemed like they were not in the mood to work. Their focus was not on customer service. Going to that location was a waste of time.
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October 2021 by Al Lopez
Staff was really nice and helpful just wish they would pick up the phone they had the item i was looking for but i just wanted to call ahead and make sure they did have it. But over all a wonderful experince staff was really nice
