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October 2024 by makenna
doors were locked at 8:30pm and the two employees were just staring at me while sitting at the front desk. pretty wack if you ask me, pearland town center location is 10/10 better
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August 2024 by Christian Perez
The promotion of the second pair at half price, I like it
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April 2024 by Jennifer Grimes
They didn’t have what I wanted so they sent me to one of the other stores and my boots are still waiting for me. Great experience.
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February 2024 by Phyllis Durden
Great selection of shoes
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December 2023 by James Corey
The staff was very friendly and professional. However, when it came to sales, the store was horrible. They claimed to have a bogo 50% off, but almost every brand they sold was excluded from the sale. This is not a sale.
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October 2023 by Dee Tabares
Horrible customer service! Employee was rude was bothered when I asked if they have shoes in a bigger size as the shoe did not fit, picked another style same employee was rude at check out. She stated she did not care that she was being rude! She was extremely rude and racist! Very sad that rack room shoes has people that behave this way in their stores definitely won't be going there again!
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October 2023 by Nestor Salazar
Economical prices.
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October 2023 by Percy Grant Jr
Wonderful people
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August 2023 by doc hugh
Loved shopping here, definitely coming again! They have awesome coupons for the rewards and donate to kids in need for the Pasadena isd!! Great employees and customer service!!
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July 2023 by J' Marie
Go to a different shoe place. Shoe selection sucks, no one to help you. Went with no other customers but 1 was there. It's like they just scheduled on the clock to show a human is in store. Would be better off hiring robots
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June 2023 by Leigh W.
I ordered 2 pair of shoes online for pickup. When I went to pick up the shoes, I noticed one pair has black marks on it -- it was a white pair of tennis shoes. The assistant manager, Makenna, was helping me. She proceeded to try and scratch the black marks off. She told me it was "fuzz" and suggested it was fine. Upon looking at them it was clear it wasn't fuzz and she had scratched the shoe. I asked if she could check the inventory to see if they had another pair I could swap them out for. She told me I could go and look myself. I asked for a refund for both pairs of shoes. She said she did it but said she couldn't give me a receipt for it. She stated it would come via email. The email never came. When I asked when I should expect the email or if there was anyway she could print me a paper reveipt she just stared at me. POOR customer service from the assistant manager and when she was asked questions she said "I don't know what you want me to do" or "I don't know" or "you'll just have to wait for the receipt". I ended up having to go through my credit card to ensure I was refunded my money. I'll certainly take my money elsewhere.
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June 2023 by Reuben Broussard
The new Store manager got this place under control. I’m so happy with the store, it was such a mess and the customer service was so bad.I love it there now. They are so friendly and helpful. she pointed me to the perfect running shoe, it feels amazing. And the store is so clean and organized.Keep up the amazing work.I come back every few weeks to this location to buy shoes.
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June 2023 by Victor Lopez
No cart policy is BS! Store was completely empty.
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May 2023 by Jessica
would leave zero stars if possible, horrible customer service from store manager. she was just so rude even towards her employees.
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February 2023 by Damaris Tabares
Horrible customer service! Employee was rude was bothered when I asked if they have shoes in a bigger size as the shoe did not fit, picked another style same employee was rude at check out. She stated she did not care that she was being rude! She was extremely rude and racist! Very sad that rack room shoes has people that behave this way in their stores definitely won't be going there again!
