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April 2024 by Crystal Jefferson
We celebrated my husband's 60th Birthday at Saltgrass and the service was great. Erik did a wonderful job attending to our party of 15.
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April 2024 by Heather Bland
Our first time here and our server Kelly made our experience great! Food was delicious! Thank you!
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April 2024 by Michelle Pagan
huge shout out to Dawn our waitress who entertained my kids and gave us friendly service. 5 Stars!!!
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April 2024 by Crystal J
Today was my first time eating at Saltgrass (I usually only go for Happy Hour) ! Christian was our waiter and his service was amazing ! He answered every question and made suggestions on items as well. Each item he recommended was amazing ! The manager Terrence(spell check) was in the area as well and helped out and just gave overall amazing top tier service! Customer service has gone downhill over the years at different establishments, but it is still good to see places truly take care of you ! I live on the Southwest side and came all the way to Pearland and would definitely visit this location again! Thank you both for taking care of me and my mother today 10/10 HIGHLY RECOMMEND
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April 2024 by David Hunt
Our waitress, Kelly, was very friendly and thoughtful. She was patient with us as she explained how we could redeem our rewards. We appreciated her skills as a waitress. Thank you, Kelly, for making our dining experience so enjoyable!The Hunt
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April 2024 by Antonio
My experience was using the web site to order take out. The online service needs work. The website charged the credit card twice for the same order. They need to have a better processing credit card service integrated to their website and not use an external one. The food was good.
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April 2024 by Logan King
My family and I had an amazing experience at this location with Dawn waiting on us. My steak was cooked perfectly.
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April 2024 by Nicole Welch
Had to wait 15min past reservation
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April 2024 by Tan H
Great Service! The cheese sticks were delicious! ? My entire meal was great. ?
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March 2024 by Natasha Slater
Stephanie was very attentive and friendly. Such a pleasure to have her as our server!!
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March 2024 by Student Movers Inc
Dawn was our waitress and she provided the best customer service experience I've ever had at Saltgrass. She was friendly, super funny, prompt and attentive. Who could ask for more? We will come back to this location just to have Dawn as our waitress!
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March 2024 by The Tidwell Family
We had an amazing experience with Dawn as our waitress. She was friendly and attentive to our table. We would return to this location just for her. As always the food was delicious. A+ for Saltgrass.
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March 2024 by Lindsay Lazarus
I would like to share my experience of dining at your location yesterday during the lunch period at 12 noon.When we initially walked in, there was not a host at the station, we waited 5 minutes for someone to show up. Although we did see a waiter nearby, he seemed to ignore us.We were seated and waited 10 minutes for our waiter to arrive, when he did, he apologized for the delay. We reviewed the bar menu and one cocktail was ordered, I indicated I wanted to review the bar menu. I felt that the waters and cocktail arrived in a reasonable amount of time, the restaurant was 20% occupied at that time. When those were dropped off, I ordered a beer from the waiter. I happened to glance down at my phone and noted the time. After 10 minutes, the waiter was passing by, and I asked about it. He said it should be there soon. From where we were seated there was only 3 people at the bar, I watched him stand at the bar for 2 minutes before he was handed the beer. He then brought it to the table, at this point I indicated that this took a long time, again he apologized. We placed our order, my guest ordered a Filet, butterflied and cooked well done. I ordered a ribeye steak. The wait time was long for the food to be delivered (20 minutes). When the food was delivered, the Filet was not butterflied and upon cutting it, it was cooked to Med Rare. At this point I asked for the Manager, I explained the two errors in the steak, I also asked they remove my steak, as I was not going to eat while my dining partner waited on her order to be corrected. The Manager asked if she could bring out an appetizer and we ordered fried pickles. The pickles were delivered about 1 minute before our steaks and my sweet potatoes were cold. My steak was cooked perfectly and tasted great. My dining partner steak was just okay.After having these issues, I felt this was a great opportunity for a Manager to come by the table and check on us. This never occurred.The receipt time on the check is 1:43 pm (we arrived at Noon)Table 51/1Server James.With tip the transaction amount was $94.00Yesterday's visit was disappointing and I felt more should have been done to make sure we would be returning guests.Service 1/5Timeliness 0/5Food taste mine 5/5Food taste hers 2/5Value 3/5Overall for this visit would be 2/5.My expectations are higher than this and hopefully Management appreciates a honest review
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March 2024 by Becky Au
Our waiter, Miles, was the Best waiter I have had in my life time of 88 years. He was quick, efficient, attentive and accurate. I could only eat half of my meal and I will enjoy eat the rest of it tomorrow.
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March 2024 by Lílian Ventura de Souza
Always good to go to Saltgrass Silverlake. I’m gluten free and they have a lot of options to me including the delicious gluten free bread! The rewards program works very well. My kids love to go there. Cassandra was amazing in my last visit!