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March 2024 by Vish K
Extremely long wait for a basic coffee. I was the only person there and I still had to wait 20 mins.
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February 2024 by Corder Boy
Very filthy, the floors behind the counter looks like sewage water been passing through. I had to tell the guy to wash his hands after seeing him bent down wiping the floor with a towel.
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December 2023 by Manuel Martinez
Awesome
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December 2023 by Sidra Ivory
Connie is the BEST batista! She always gets my order right and makes great suggestions when I need substitutions. She really goes the extra mile. It would be great if Starbucks offered more sugar free syrups options. It seems like there's only vanilla. ?
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September 2023 by C Riley
I just had the most AMAZING experience with Kimli! So nice and informative! Customer etiquette 10/10!!! Kimli deserves to own a franchise! Job well done!!
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September 2023 by Joe Barnhart
Awesome food, coffee drinks and
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September 2023 by Rodd Rizzo
I go to a Pearland Starbucks order my normal brown sugar/cinnamon drink with two extra pumps extra cinnamon sprinkle cost almost $9.00 I add a two dollar tip, got it in my truck and a drink 4 (FOUR) swallows and the drink is GONE. They put enough ice for three drinks. This is really embarrassing.
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August 2023 by Nikita S.
Waited in drive thru for 30+ minutes and was just 4th in line. On the weekend, they were out of stock of over 50% drinks and menu items. Not sure what's going on with this location but needs definite improvement.
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July 2023 by Rebecca Lee
This Starbucks is VERY slow I’ve never waited this long for a drink there was two people in front of me, I’ve never experienced such slow pace making drinks. Please train your baristas to move at a faster pace. People in the line looked frustrated as well.
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June 2023 by Ariadne Jiminez
Go all the way to rear of Kroger, straight back from Starbucks, ALL the way to the rear-right corner of Kroger -- for DONUTS TO DUNK IN YOUR COFFEE.
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February 2023 by Santana Jones
The customer service is very poor at this location. I understand that a lot of the workers are school age, but they’re very unprofessional and playful with each other opposed to getting orders out in a timely manner.
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October 2022 by MissyT
I went to Starbucks inside the Kroger. It was 2 young ladies. They were sweet but need to be train on fixing orders. I order one drink I always get nasty and horrible not made right or well. The lady who made my drink act weird as I asked her nicely said excuse me to pull her to the side she seem really scared and didn't know what to do like i was going to bite her or something ? once I told her my issue she didn't once say nothing but tap and pull the cashier to her for the cashier to talk which was okay. I told her about my drink and she offered to make a new drink she did and it was also horrible. I can tell by peoples face they agree that the drinks were poorly made and took forever as they took their time or was just slow. I was the second customer and waited over 10 minutes for my drink. They were nice but please train them on how to prepare and make drinks in a consistent manner.
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October 2022 by Taliyah Mcghee
I went to Starbucks inside the Kroger. It was 2 young ladies. They were sweet but need to be train on fixing orders. I order one drink I always get nasty and horrible not made right or well. The lady who made my drink act weird as I asked her nicely said excuse me to pull her to the side she seem really scared and didn't know what to do like i was going to bite her or something ? once I told her my issue she didn't once say nothing but tap and pull the cashier to her for the cashier to talk which was okay. I told her about my drink and she offered to make a new drink she did and it was also horrible. I can tell by peoples face they agree that the drinks were poorly made and took forever as they took their time or was just slow. I was the second customer and waited over 10 minutes for my drink. They were nice but please train them on how to prepare and make drinks in a consistent manner.
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October 2022 by Patrocinio “Pat” Salas
Waited for ever to realize they had put our drinks on the counter and didn't call our name. Hot coffee turned to cold coffee.
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September 2022 by Jacky Rojas
Customer service is a hit or miss. This lady helping me yesterday at around 7 pm was unfortunately in her own zone. She was taking my order and had to repeat several times because she was watching something on her phone and would not get off while taking the order. On top of that..... they are usually out of something (whip cream etc)