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April 2023 by Joel Turner
I had to hold the truck for over a week because my closing took longer than expected fully loaded.The truck leaked and ruined a bunch of stuff.Never again!
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March 2021 by Chantelle Graham
We picked up our truck on a Sunday, and it was parked out front for us, but it was obvious it has never need cleaned or received any kind of maintenance aside from what was absolutely critical to keep it running. The truck was FILTHY!!! Thirty minutes and HALF a container of blackened clorox wipes later, we felt it was somewhat sanitary enough to drive. Shouldn't they have some type of cleaning protocols considering we are in the midst of a pandemic? When we pointed out a concern about tire pressure as one tire looked low, we were told they don't check it or do anything with that unless it goes to the shop for maintenance, but advised us to take it to a local gas station to check the tire pressure. Not exactly a great way to start the trip, but we had to got to a gas station anyway because they did NOT give it to us with a full tank - what?!
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December 2020 by issa aldalgamouni
Very clean excellent customer service
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March 2020 by Donnie Phillips
Nice people
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January 2020 by Robert Campos
Couldn’t get information about propane refill.
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December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
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September 2019 by Stephanie Broussard
Didn't have what I needed but searched around for me. Very pleasant
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July 2019 by Doug S.
Central Storage and UHaul Review Customer Service at Central Storage in Alameda Retail clerk gave me excellent attention to my needs. Thanks Miguel. He handled multiple customers as a solo customer agent. He adapted to multiple problems, for example when I had a problem on my truck, he gave me the only remaining truck, he was knowledgeable about products and services, very helpful. Operational System Disjointed The reservation system for trucks is broken. If you want to change your reservation time or date, the Uhaul team can't confirm if a truck is available. If you want a truck, you physically go into their office when it opens and cross your fingers. Uhaul customer service center can't talk to the local customer service agent, nor can they refer you to do the same. The local agent doesn't know, until they empty the key dropbox and look in the parking lot. Even then, you may not get a truck because a mechanical issue may lurk. I ended up going to a tire center to pump up a flat tire, in order to safely drive a backup truck, because my reserved truck had a dead battery. The business card they give you at the desk has a phone number that is for storage units and worthless for truck rentals. These two companies don't talk to each other. It's a terrible communication system if you call Uhaul, they can't forward your call to the actual front desk of Central Storage. Central Storage has no info on your transaction with Uhaul, nor will they make a suggestion to look on your bill for a different phone number. I received rude and disrespectful treatment when simply asking about my bill. Uhaul phone support finally came from a separate call center and separate phone number that I found on my credit card statement. By the way, it was different than their number on their rental agreement invoice. Go figure. Summary Getting What You Need --Truck-YES --Good Rate-NO, Home Depot beats Uhaul for non-local moving. HD does hourly billing, Uhaul does mileage billing. --Knowledgeable Local Rep-YES --Explanation of T&Cs-NO. Surprised to learn that default arrangement of 'In-Town' rental has a different set of terms from 'Local' rental, and was not offered an explanation.
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July 2019 by Arianna T.
On July 18 I reserved pick-up for July 28. While this branch is closed on Sundays, the website confirmed that you can still pick trucks up with the mobile app. FALSE. I had the confirmation, reservation number, etc. and yet my truck was not there. Obviously no one is there to talk to, but no one answered any of the help lines either... leaving us stranded. Talk about panic and stress... I'd think twice before using them.
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May 2019 by Ayda C.
Terrible! Placed an online order for a U Haul reservation on Saturday for Monday (Memorial Day pickup) for mobile 24/7 pick up at 7am. I got a confirmation email and confirmation number and everything! I thought I was set to go. Come Monday morning and guess what? The location is closed for Memorial Day (that's ok) and my reservation wasn't valid! It said I couldn't pick it up by mobile phone and had to wait for an attendant at 10am. However this location was closed so how could I have gotten a confirmation number and been told to wait until 10am??? I called 1800 uhaul customer service and they had to direct me to another U-Haul location. I had to start the whole process all over again! There was absolutely NO POINT in going online to reserve because they DO NOT honor the ONLINE SYSTEM!! Just go in there and speak to someone because the whole damn company is a mess!!! Do not give me a confirmation email/number and then tell me it wasn't valid. SO MUCH TIME WASTED! Also it's ridiculous how you pay a fee to use the truck, pay per mileage and pay for the gas...I honestly think the price for mileage should cover the gas. Never ordering a u haul again!! You'll see me at other companies.
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November 2018 by Cathy R.
The woman at the counter was brusque and berated not only me, but her coworkers in front of me. She acted as if I was a dummy for asking if they had certain moving supplies. It was like pulling teeth when I asked her if she thought other locations might be better stocked. She is so NOT what I would want representing my business. I would like to give her a zero in the stars rating. So sad.
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August 2018 by Amy T.
I have rented Uhauls here on several occasions. Deb is the most unhappy and rude person, how can she still be employed here. Melinda is the only saving grace. I purposely went out of my way to get out Uhaul rentals when Deb was in charge of this. Now that Melinda is there I've experienced nothing but kindness and professional service. I returned a Uhual this AM to scolded by Deb. She was pissed and annoyed about where we parked the Uhaul, mind you this was before they opened for the day and parked it in a space that didn't say no parking. Being that this is customer service based business she lacks everything that means customer service.
