This Walgreens location in Pearland off Broadway and Cullen is considered by many to be the best Walgreens in the greater Houston area, with some customers passing other locations to use this one. The pharmacy staff is frequently described as awesome, very helpful, courteous, and genuinely caring about the people they serve. Specific employees, including a pharmacy manager and various technicians, have been recognized for excellent leadership, expediting services, and going the extra mile to find significant prescription savings. While many note they have never had a bad experience and can always find what they are looking for, some criticisms exist. Past reviews have cited unprofessional customer service, with some staff appearing rushed, overwhelmed, or uncaring, leading to poor reviews. Recently, however, there have been noted improvements with a major increase in employees and much better wait times. A current concern is that the drive-thru pharmacy, while staffed by courteous employees, has become extremely slow, with waits extending to about 30 minutes compared to a previous 10 minutes. Overall, the store is seen as having made recent positive strides.
This pharmacy is the slowest. Not professional, terrible attitude. Extremely slowwwwwwly
June 2024
I have never had a bad experience here. Staff at the pharmacy is awesome and very helpful. I always seem to find what I am looking for as well. Sometimes it's hard to find a representative to help me but overall, this is my pharmacy and will continue to go here for my medications and over counter supplements.
April 2024
Pharmacy department will answer the phone and say hold on and never come back to the phone , having me wait for a whole hour just to refill my prescription
