-
May 2025 by Michelle Erickson
If I could leave a zero, I would. A company so bad it had to change its name from Comcast still lives up to its reputation. I moved, changed service, had nothing but terrible service, four tech visits, which were not supposed to be charged to me. Oh, surprise, surprise, two of them were.
After an endless circle of terrible and impossible to speak to a human customer service, they dropped one charge and refused to drop the other, outright lying to me about what the charge was for.
Absolutely the worst.
-
April 2025 by Natalie B Raby
I was returning our cable box, I was in and out in minutes!
-
March 2025 by Jacob Meyer
Nothing but kids work here, the only guy that's good with customer service is bombarded with calls and working hard at his desk in the back..
The kids are just highschoolers who just talk about school with eachother and don't typically acknowledge you. The kids were no help and are anxiety ridden which rubs off as an awkward social connection. Going to the one on bay area blvd to get help lol
-
March 2025 by Mike Garcorz
I only used Xfinity for internet. It was very fast and reliable, that never changed. I set it up to where they would take the funds from my bank account automatically. It wasn't very long and they ( Xfinity ) would send me a text ,telling me my balance was in the $90's, but I had to pay $40 in order to keep the internet. This went on for several months. It pissed me off because Xfinity started off taking the money I owed them, everything worked great. Then Xfinity would say I owed $90 something but I had to pay $40 immediately in order to keep the internet on. I tried numerous times to talk to a human but never could. I even went to the local Xfinity store, that didn't matter , I was told I couldn't help me. So I decided to stop using Xfinity. Their service is excellent but their customer service is the worst I've ever had to deal with. I would not recommend Xfinity to anyone.
-
March 2025 by Maria Hernandez
Horrible experience and complete waste of time.
-
March 2025 by Jhona Cr
Horrible customer service. They use machines to save money.
-
March 2025 by Von Dell Byrd
Just recently switched, was having problems. Went to store, fixed immediately. Service /staff was amazing
-
February 2025 by Tyler Collins
Alesia and Elizabeth at Xfinity in Pearland are great! They were incredibly patient, and friendly. Their kindness and willingness to help stood out, and it’s clear they go above and beyond in providing excellent customer service. If you’re in Pearland and need assistance from Xfinity, I highly recommend working with them—top-notch service!
-
February 2025 by ELIANE VERONICA ARREAZA BUSTAMANTE
Excellent service and fast only 15 minutes !!!!!
They have a manager who helps them and teaches them love. 😍😍😍
-
February 2025 by Bea Gray
I visited the store to ask questions about adding to my account. When I left I had signed nothing 12 hours later I got a message my bill had gone up but I called Xfinity they got it straightened out. My advice be careful prepared.
-
January 2025 by A.C.
Rob is not knowledgeable of the products. My experience was horrible and a complete waste of my time.
-
January 2025 by Dripper Kickz
WORST customer experience EVER! Some workers said they don’t know what they’re doing and just stand around. They manipulated me so they can get off work. Rude and unprofessional. Wasted my time and money. Def corporate office needs to look into this location. Workers are very unprofessional
-
December 2024 by Anthony Moore
What a poor place to go if you expect any kind of service. I left Xfinity after being a customer for 15 years after two interactions with this facility.
-
December 2024 by Leigh Meredith
Horrible experience! Employee and store manager, Carlos, were both less than helpful and phone call to Xfinity confirmed that they should have honored my offer in the app for accessories. The store manager stated he was unable to give me his supervisors name or number to resolve my issue with this store. Just an overall poor experience! This is just a branded store not an actual Xfinity store so don’t expect all of the same services and options here…even though the Xfinity app points you here and you can’t call directly to clarify any of this information. Pitiful waste of time. Zero star worthiness.
-
August 2024 by Jesusn Loera
Friendly
