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November 2024 by Richard hash
Service was great
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November 2024 by alexandra mostrom
We are currently locked into a home internet contract with Xfinity out of this store. Customer service via phone, email, or anything else is non-existent, so if you have problems good luck! If you go into the store to try to resolve anything they just tell you to use the useless app.
My wife works from home and the internet goes out once per day. ONCE PER DAY!! After endless trouble shooting it continues.
We also have the internet box like for multiple users in the neighborhood in our yard. Since we move in, the box is busted wide open. All of the doors have fallen off and everything is exposed to the elements. Maybe that is a contributing factor to the crappy internet service? We will probably never know because it will probably never be fixed. I have put in at least 10 requests to have it fixed, I think at this point they just trash the requests. The one technician that came out to look at it said it wasn't his job and he would put in a request to have someone come out. That was a year ago.
We are counting down until we can get out of our contract. DO NOT USE THIS HOME INTERNET, pay a few bucks extra to go with another company....
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November 2024 by Meenu Mary
Very good service. Especially ms Mariah was kind and so helpful. She made my day .
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November 2024 by alexa glaesmann
Super quick and easy setting up internet service. Mariah was super helpful!
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October 2024 by Jarnell Garland
Terrible experience! Would give 0 stars if possible. Went in to simply return my modem and was greeted by the young lady with the mustache, big gold earrings and
Excessive gold rings (GeeG). What started off as pleasant quickly escalated. I simply ask questions regarding my last bill and she gave me the nastiest attitude and run around when she simply could have informed me there was an adjustment on their behalf that needed to be done. If you visit this location avoid this rude lady at all cost.
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October 2024 by kay
I am writing this review to express my sincere appreciation for Ariona, an exceptional employee at Xfinity. Her outstanding customer service has consistently made our experiences with the company positive and memorable.
Ariona is always ready to assist, addressing any concerns we have with genuine care and expertise. Her ability to communicate effectively and empathetically makes a significant difference, ensuring that we feel valued as customers. She possesses remarkable people skills that not only resolve our issues but also create a welcoming atmosphere.
Thanks to her dedication and professionalism, we find ourselves not only satisfied but genuinely loyal to Xfinity. Ariona is a true asset to the team, and it is her commitment to excellence that encourages us to continue our relationship with Xfinity. We are grateful for her support and look forward to many more years of service under her guidance.
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September 2024 by Jai B
This the slowest store I’ve ever been too nobody was in the store only one guy in front of me everybody else was already getting assistance when I walked in, so why does it take all day to help customers all I was doing was returning equipment I shouldn’t have to wait 1 hr on a person to get a phone and look up prices etc. ALL I WAS DOING WAS RETURNING EQUIPMENT!!!!!!
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August 2024 by Tony Estrada
Can't ever get a live person on the phone!
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August 2024 by Patricia Barlow
Worst customer service ever can’t speak to an individual who understands what you’re saying cannot reach the store you were trying to locate
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August 2024 by Desiree' Young-Nichols
Great products and services.
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August 2024 by Albert Al-Jabah
The employees here are great, they do what they can. However, their phone protection plans are an absolute joke. Just get apple care if iphone or buy your protection directly from the manufacturer of the device.
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April 2024 by Colette Hayes
Went in to transfers services due to us moving out of state, and Alex helped us. He was very professional, friendly and knowledgeable. Thank you Alex for your excellent customer service!
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April 2024 by Just Liz
Terrible feeling . Tried to get a new phone and line with them bc I already have my stupid internet with them (unfortunately ).Had me wait in lobby for 20 mins. He scanned my ID then told me their internet was down and I had to go online to get a new phone and line. Everybody else was being helped just fine. I literally got turned away.So I went to AT&T and got way better service than this place!And it was on my birthday! I was so upset.
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March 2024 by Tae W
Manager was not helpful
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March 2024 by Latasha Micheaux
Geegee Hall provided outstanding customer service!!! She was professional, understanding, kind and most importantly she resolved my issue with a smile ?
