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August 2025 by Amina Most Faithful
My husband and I accompanied our son to purchase an engagement ring. We did not have a huge budget and worried if we would find something that he could be proud of. As we walked in Khalijhia greeted us even though she was with another customer. She had a wonderful personality, she was funny, and very professional. I appreciated her patience with us and her willingness to show us plethora of rings until we found the perfect one. She understood what we were looking for and she delivered with warmth and grace. She explained the Zales diamond protection plan thoroughly and their warranty plan. We couldn’t get the warranty today, but will be back to purchase it. Khalijhia was refreshing and a joy to do business with. Zales in Pearland Town Center is the place to go for the best service and the utmost in professionalism and care! Thank you Zales and thank you Khalijhia for making our shopping experience wonderful today! We will definitely be back for all of our jewelry needs!
Kim Mitchell
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August 2025 by Jose Munoz
Quick and friendly service.
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August 2025 by Christopher Wilson
I receive a gift purchase from zales was not satisfied with it went to the store. Tried to get a refund or exchange was told to call customer service. Call customer service explain my situation. They told me I need a receipt but they find it he receipt in there system, but still they would not refund our exchange Very very dissatisfied. I will not purchase from Zales in Pearland again
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July 2025 by Jacobie Sanders
I'm extremely disappointed in this location. I went to purchase my wedding band on a Saturday and I waited for over 40 mins just to not be serviced. I dnt understand why they're under staffed on a Saturday. Is it poor management or the fact I'm African American?
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July 2025 by Kennesha Jamison
I went in right before closing and the staff were super helpful! I wasn’t rushed and felt welcomed! Malik helped me, he was super kind!
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July 2025 by Heather Harris
Went on 7/15 at 2pm and doors were locked even though hours said 11-7. No signs saying otherwise. Had been calling since 130 with no answer. Called at 412 and lady answered. I’ve dealt with her before and she’s really not pleasant. Upset because my ring shipment back from repair is probably being delayed due to their lack of communication and customer service.
Other than these instances, the gentleman has been really helpful and kind. He’s really the only one that’s customer focused
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July 2025 by Shenandoah Ward
I visited the Zales location in Pearland, TX during normal business hours on 7/15/25. According to both the website and store listings, the store was supposed to be open — but when I arrived, all the doors were locked and there were no signs indicating that the store was closed.
It was very frustrating to make a trip out only to find the store inaccessible without any notice or explanation. If the store had to close temporarily or adjust hours, it would be helpful for customers if that was clearly posted on the door and updated online.
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June 2025 by Marlon Spencer
Thank you Payton and Koi and I hope I spelled you ladies name correctly. I was a walk in to get my watches sized and they took great care of me right away. Thanks Ladies. 💯💯💯
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June 2025 by Capri Spencer
All four ladies were great!
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June 2025 by Stephanie Glazebrook
All the employees at this location have been so pleasant and provided great customer service! Expecially Coi my last three interactions with her have been welcoming Coi has a great attitude! is very patient and helpful! I appreciate her knowledge, kindness and willing to help!
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June 2025 by Zuri Wade
This was the terrible deal they took my 4,000 dollars for nothing at all
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June 2025 by sasha thomas
I had an amazing experience here! I was able to walk in and get what I wanted and needed immediately. Sales reps were friendly and very helpful! I will be back again!
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June 2025 by Shayy Scott
Customers were very nice with smiling faces. I will always come back for great business
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June 2025 by Dr. Jamie White
I had a wonderful experience at Zales thanks to our sales rep, Coi. She was incredibly professional, knowledgeable, and patient throughout the entire process. Coi took the time to answer all of our questions and made sure we felt confident and comfortable with our purchase. Her excellent customer service made the experience truly worthwhile. Highly recommend asking for Coi if you’re visiting Zales!
Dr. J. White
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May 2025 by Amber Farmer
Me and my wife have gotten all 4 wedding/engagement rings from Zales. We have always had amazing service and everyone is always so sweet!
