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October 2023 by Jamie Cox
This was the WORST Flying J I have been to. The food was overcooked and not refilled when something was out. The staff was no ware around and left one poor guy at the register with a line past the truck equipment. People were restless, especially truck drivers who are on a time schedule and need to get in and out. The ladies' room was dirty and needed to be cleaned. Will not be going back.
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September 2023 by Terry Portis
People tend to take stuff personal these days. 1st off ANY customer service job is hard. If I come into the pilot & there's a long line at the cashier, I just do my best to not make it worse & keep in my mind that yeah it may be his or her job, but I depend on them..yeah I had to wait 45m for my shower but it was clean & the towels were warm..it really ain't that serious. Thanks pilot now I can get some rest & relax
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August 2023 by Daniella Rodriguez
Came in today and for the first time ever I felt welcomed. Guz the manager I think was his name was so good at answering my questions and I think he is a supervisor named Jay was very polite and friendly and so upbeat. I have been coming for the last few weeks when I pass through and always have the worst experience. I am glad to see new faces.
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April 2023 by LG
This place is a dump, they don’t have showers it seems poorly managed place don’t know how they are in business only good thing about this place is that seem to somewhat have parking and nearby grocery stores
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March 2023 by Soca Trucker
Very very very long wait for showers. Get here at 10 there's 4 ppl ahead waiting for a shower. 2 hours later 5 people waiting for a shower. The next morning 6 people waiting for a shower. Parking lot is big but the terrain is rough and bumpy af. There was only one cashier working with a long line of people
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March 2023 by Maxamed Ismacil
They hired lazy people this place. The say to me the hot water don’t work so no showers. I went to the bathroom and hot water is work so I told them the water is working they still telling people no shower because the hot water is not work . And they are like four them behind the counter and only one is working on the cashier. Worst place . The management needs to do something about this .
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January 2023 by Frank Beezy
The worst Pilot in this area. Showers down for more than 2 months & only one single dirty bathroom stall available. They take no pride in fixing up this Flying J. Do yourself a favor & go to the Loves a mile down the road on the same exit. Everything that a trucker needs after a long day works fine there.
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January 2023 by Thomas Carey
Just another gas station that sells diesel. NO FOOD here for anyone unless you want pizza or hot wings at 6AM. This place is not for truck drivers. They have every kind of beer a local drunk PoS needs, but no restaurant.
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December 2022 by Raul Garza
This place is a dump.Needed a shower after a long frustrating ride from Eagle Pass… No hot water or clean bathrooms. Service was less than decent.The food here was not worth paying for.
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November 2022 by one percent
They did not have any hot water at this time. The parking lot needs some attention because of holes and just dirty. The oilfield workers just trash the place. The store was clean and the staff was very nice doing all they can to accommodate my needs. They are trying but I don’t think PILOT gives them any help. It’s a shame the employees have to work in these conditions but they have a EXCELLENT attitude……very upbeat and friendly
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November 2022 by J McGHee
Wow, this is the cleanest Flying J I have been at in a while. The counters at the coffee and pop station is clean and neat and the restrooms are very clean too.
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October 2022 by Sherease Johnson
I hope this is the right Flying J but kudos to employee Toya, she was pleasant and happy to be alive and that was refreshing if all of your employees had her disposition you’d have a lot more happy customers!
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September 2022 by Nihad Redzic
Be careful at night driving in this place, potholes around, enough space and even you get here late you probably can find parking.Natural Gas smells outside,Overall not bad !!!
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August 2022 by Tawa Chej embarek
Today I was here at the pilot and got a shower but was no hot water or soup and I try to talk to the manager his name is zack. And he said that is what he can offer just like that . This place is ridiculous out of service bc they are use to Hispanic community they just don’t complain . Bad service and zack he just a kid should not be the manager at all in any place whatsoever
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August 2022 by Holly Kimball
Okay truck parking area as it's not too tight and there's plenty of open space so people don't block you. There should be more than one employee during night shift. When I went in the only employee working at the counter went to the back to clean showers for a couple guys waiting on a shower. I went to bathroom, did my skin care routine, got coffee and waited for about a minute more, but he was still cleaning and I really had to take off so left it on the counter. I don't know if maybe someone called out and nobody else could come in or something, but if not and that's a typical night then it's not right to put all the responsibilities on one employee just because it's night shift and less busy. You'll still have customers waiting longer than normal and the employee feeling rushed, and he looked stressed.
