CellOnly is a locally owned and operated business providing Verizon's top-rated service. It is built on a commitment to exceptional customer service, offering the comfort of working with friendly professionals close to home. The staff is consistently described as super nice, with employees highlighted as the best, sweet, and very helpful. They know exactly what they are doing and are good multitaskers, quickly figuring out issues and answering questions promptly while attending to multiple customers. The store carries a large inventory of phones, tablets, speakers, and accessories to make it easy to find what you need. The team is committed to helping customers decide on important mobile features, recommending devices, and helping them learn to use new devices. However, some reviews indicate a need for more staff to reduce customer wait times. There was also a complaint regarding upgrade policies and credit limits, where a customer felt disappointed by a lack of clear communication about costs, resulting in an unexpected cash payment for a phone upgrade.
Jasmine did a great job working with my phone. It was not an easy fix, but she continued working until it was successfully up and running. I appreciated the fact that she worked so hard to take care of her customer.
January 2023
Holly was great. Very pleasant and most helpful with my damaged phone and getting me set up with a new one.
October 2022
Great customer service and helpful on everything we needed
