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April 2022 by Ken Malin
Fast in and out. Friendly person behind the glass. Wonderful service. Been with them over 30 years.
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November 2021 by Eran Ivery
Can’t wait to close my account after work. If you experience fraud they WILL NOT COVER the loss. Unlike A plus federal, Navy Credit or Bank of America. Plus if you travel a lot they will lock your card and you have to go in a branch which is inconvenient seeing as how this low budget bank is only in Austin area. DO NOT BANK WITH THEM
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March 2020 by Janet S.
Austin Telco has the rudest loan staff. Their website quotes "The friendly staff in the loan department can help find the best solution for your borrowing needs. " which is entirely untrue.
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December 2019 by KEVIN the GREAT
Ms. Deanna and Mr. Jeff, aka the dynamic duo, are pretty decent. Better than that, really. And that girl in the Drive Thru has a gorgeous smile. It's even more gorgeously gorgecious when on the other side of the window.
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December 2019 by Angela Sicilian
I’ve had an account opened with Austin telco for about 6 months. In that 6 month time period my debit card has declined with plenty of funds in my account on more occasions than I could count. In June I was traveling out of state, driving from Texas to Minnesota and left on a Saturday morning. I set my out of state travel notifications and off I went. When I crossed the Texas/Oklahoma border and stopped for gas my card declined. I was panicked, the bank was closed and I had no way to access money and was traveling with a young child. I finally remembered I had a Venmo card and could Venmo to my sister and have her Venmo back to me. Luckily Venmo was reliable since my bank wasn’t. I had to keep doing this throughout my trip and even to pay for my hotel. I called the bank Monday morning and they assured me that it wouldn’t happen again, all my travel restrictions were lifted. So tell my why when I was driving back home the following Sunday my card decided to decline again? I had no phone signal, no gas, and waited for over an hour to be able to get in touch with my sister at 1am to Venmo to her again. Austin telco was completely unreliable.
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December 2019 by K C
Ms. Deanna and Mr. Jeff, aka the dynamic duo, are pretty decent. Better than that, really. And that girl in the Drive Thru has a gorgeous smile. It's even more gorgeously gorgecious when on the other side of the window.Best Free Coffee and they do the fancy triangle thing en los banos. I recommend a rug for the bathrooms. Floor is so clean, it can be slippery. And it would eliminate the reflection seen under the door.<3
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October 2019 by tallgirl
So far so good. First bank i have used since BOA scandel 10 yrs or so ago. Everyone at this location is very friendly.
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February 2019 by Patricia H.
I was unsure because of the reviews but they seemed minor to me. I went yesterday to open a account and i was helped right away. I had a account in 10 minutes. I have other people in my home and i will be taking them there to open a new account.
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July 2018 by Kris S.
I went in the 2 of my kids to open up a checking and savings account for them. They were pretty busy and we waited a good 10 minuets. Once we get up to the counter the lady said how may i help you and I barely got my sentence out and she cut me off and said sorry but he's gone. So apparently they only have one person in this location that can open up a new account. I think that's totally ridiculous.
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May 2018 by Fred Miller
The ATM at this location is consistently out of service. It needs to be fully replaced and they just keep trying to fix. It's a major inconvenience to your customers. Stop being so cheap and replace the ATM please.
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May 2018 by Marc Adamski
Atm seems to never be working.
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July 2016 by Tom Ferguson
I don't have an account here, but I use their ATM all the time. They don't charge a fee for other credit union customers.
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April 2016 by leonard westra
Friendly , courteous , dependable , and secure
