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February 2023 by Jay Gomez
Parts folks aren’t ANY help if you don’t know your serial number. They can’t cross reference part numbers. They can’t look anything up without it and won’t try. Was referred to another company that was even less help.Edit:Reply to the reply: Do you have a magic wand to help you read what I said?Despite the smart mouth response by the company about magic wands, they didn’t even offer to look it up by part number or by the model number as the reply said they could.I was told they could ONLY look it up with the SERIAL NUMBER. You know who “waved a magic wand” aka ACTUALLY TRIED? Local auto parts joint was able to get me up and running off of nothing but a box of parts and a picture of the motor like along with make and model. It’s pretty easy to find parts when you make an attempt.
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November 2021 by Brady Monroe
The world's Largest Elliott dealer for a reason.We bought a used unit from them almost 2 years ago and recently started having a problem with the boom-up function. We are in Ohio so took it to our local dealer. Thousands of dollars later and the truck still wasn't working. I decided to call CTE and over the phone, Bill was able to diagnose and walk us through fixing the (sensor) problem. If you want a dealer that is still there, years after the sale, these are your guys.
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November 2021 by Sign On LLC
EXCELLENT SERVICE! TRUSTWORTHY! LOOK NO FURTHER! These guys are the best you will find! I was a bit nervous buying a used crane truck 2,000 miles away, but Chris Tewell really took the time to educate me and get us into the right truck for our needs and budget. He really assured me that everything was in good working order, even the small things. I really felt we got taken care of well and that we were in excellent hands. One of my employees flew out to TX to drive it back to FL. As soon as we got to FL, however, the truck had some crane issues that racked up to several thousand dollars in local repairs. Chris kept to his word about delivering a good working truck and paid all of the repairs. He kept saying “I just want you guys to have a good working truck and for you guys to be happy,” and he really meant it. He kept excellent communication the entire time, even better communication than the initial repair shop we brought it to. Chris called me daily to see the status. The first repair shop was a bit of a nightmare experience who just patched the fix after keeping it for weeks before even looking at it, which was nobody’s fault but the repair shops, and we had to bring the truck to a second shop to be fixed the right way. Chris continued to check in daily to ensure the new repair shop was keeping on top of everything. This was all happening during the big freeze of Feb, 2021 where CTE Group was closed due to the storms and Chris still kept great communication. The truck wound-up needing a new pump among some other work and they took care of it all. It’s now been out of the shop for 1.5 weeks and running great so far! We are very happy with everything and will be customers for life. We looked all over the country before landing on them and we strongly recommend buying here over anywhere else.
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November 2021 by Twinmax200 208
The crew at Central Texas Equipment are always friendly and helpful. I always get top notch service from the parts and service guys. I only wish when I call to speak with the parts department I would not have explain why I am calling & what I need before being transferred
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November 2021 by Rick Campo
Purchased a new L60 in 2017 from Chris Tidwell, it was great experience. 2 years later and they deliver excellent customer service for repairs.
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November 2021 by dante ibarra
We call Central Texas Equipment explain what we think we need and every time the people there understand our problem pull the parts. Needed and will have the order on the desk when we arrive
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November 2020 by stephen collins
Great customer service!
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November 2018 by cliff richardson
Very helpful
