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October 2022 by Sam D.
I researched at least five providers for tinting my two new cars. And I am so glad I brought them here! Brad and Abby are wonderful, and know their stuff. It was important that my tint lasts and does not bubble or scratch. So when researching I was listening for quality of workmanship and product. And they delivered. Their shop is immaculate too! I love the look of my cars. Perfect. Thank you!
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September 2022 by W W.
These guys know exactly what they are doing. I have them wrapped full coverage on my Tesla, they did it in 5 days as promised. They even charged my car as I forgot to charge it before I left the car to them. Well worth every penny. Thank you.
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July 2022 by Lance G.
I Scheduled an appointment to PPF My new car for the earliest date available. A Tuesday car was being delivered on Saturday. While emailing and messaging to schedule my appointment. I was asked to send in a deposit to lock in my appointment for Tuesday the 28th. After my deposit was sent I was then told I was pushed back for another customer to take the appointment instead. Shop Owner contacted me but did not attempt to make this right. All I was offered was the same date I was sent after I sent my deposit to be pushed back a few days. I will say the owner seems to have good intentions but this should never happen. Note: I was at work in the middle of meetings scrambling to send the deposit quickly to avoid losing my agreed upon appointment. deposit was sent within 40 minutes of me being contacted. I was not told my appointment was in process of being given to another customer was told to send the deposit because others were eying the date. I did so in a timely manner and was not honored by this company. I do not recommend spending money with this company if this is how they treat customers.
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June 2022 by Scott P.
Great service, excellent results. We had a few communication issues, however the owners went out of their way to make it right. Thanks!
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February 2022 by Matt M.
Great experience overall. Booked appointment online and discussed options for ceramic coverage, tint, and selected a date to drop off. Vehicle was dropped off Monday and ready to pick up the next day! Paint was not in good condition beforehand. Luckily it did not matter, the team did a fantastic job of correction and ceramic application. The condition of the paint now looks better than new! The tint was also applied very well. Before leaving, I was given detailed instructions around expectations and instructions on maintenance of the newly applied ceramic. I plan on bringing future vehicles here and referring to anyone in the market.
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December 2021 by Chris L.
Extremely disappointed with the service. Had my car and my full payment in advance, and didn't even start the job in 10 days. I booked and paid in full for the job ( ceramic coating and ppf install) 3 weeks in advance. Told them I was going away on vacation so they could have my car for the entire time (10 days). They even gave me a completion date earlier than my planned pick up date. Upon returning from vacation I contacted them to come and collect the car and they said they haven't even started it!!! They gave a bs excuse saying they had power issues on a day, and a guy short, but it was just a complete non-sincere empty excuse. Yes I got my money back, but the customer service from these guys was completely lacking. They made empty promises, they are all too happy to take your money, but then don't deliver on their word. I'd suggest you stay away and look elsewhere.
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June 2021 by Hawkins L.
Just got my SUV tinted with Xoel XR plus. It looks super nice. Dropped off in the morning around 9 and they were done around 1p. They were professional. Highly recommended
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December 2020 by Kobe R.
This was hands down the best experience ever Brad was such a help and so was everyone else. My vehicle needed a paint correction and ceramic coating and this place was the best place to do it. It took only a day to have my vehicle done and they communicate with you each step of the way I will always recommend and always personally come back for all my vehicles.!!!
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October 2020 by Lucas W.
I just left their location and am still smiling with the results they delivered. My Tesla Model 3 looks better than it did when I took delivery from Tesla. The care that they took to deliver a quality product is second to none. I had them install the ceramic coating, PPF and window tint. Abby delivered above and beyond with regards to customer service and explaining not only the timeline but what I should expect with regards to results. Will be taking my other vehicles here as well.
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September 2020 by Terry M.
The team at Authentic Details went above & beyond. My car had PPF installed by the dealer that looked terrible! A.D. not only fixed the botched job, but paint corrected & sealed the new PPF with no visible lines. I did the "track pack" and added the doors for extra piece of mind. Not only were they the most professional of the 3 shops I interviewed, their price was so much better than the others I actually drove in from Dallas to have it done right by Authentic Details. 5 stars from me, a very satisfied & picky customer
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June 2020 by Chase K.
Some top notch people at Authentic Details. They're clearly experts with their trade. Brad and his team gather an understanding of your expected outcome and present several options without trying to up sell their most expensive services. Very personable and professional team! They operate out of an extremely clean shop giving you comfort your vehicle is in great hands. 10/10!
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June 2020 by Matt E.
Brad and his team are amazing; they not only have some of the most talented people working for them, but they have some of the best customer service I've experienced by a long shot. I'd recommend Authentic Details without any reservation to anyone looking for a detail shop and will be taking my car to them anytime it needs anything at all.
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December 2019 by Hal S.
These people are the best I've ever used. Very careful attention to details. I've used several other companies over the years with good results, but never like these people. if you want it done right and care about it, you can count on these people. good people.
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October 2019 by Jason M.
I can tell you, I've been around the block in Austin engaging with everything from custom car shops, car audio, window tinting, film protection, detailing, etc. Brad from Authentic Details showed a level of professionalism that was refreshing. Felt like he cared about our vehicle as much as us and when things weren't good enough to his liking, he wanted to do it again until he felt it was right. That's just awesome, he didn't settle, even when I thought it was good. He educated me through the entire process that I feel like I can open a shop and start a detail business (just kidding, he's too good). Take your vehicle to Authentic Details and you won't regret it. What was done: Full Suntek frontal protection, paint correction, Feynlab ceramic coating on black Armada Platinum Reserve
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July 2019 by Nadeem P.
Wanted to update my review of the self healing ceramic coating Brad and his team at Authentic Details put on my car a little over 1 year ago. I found Brad as I was looking for a shop to do something unique as ceramic coatings are offered by almost every Tom, Dick, or Harry. Brad was one of 2 in the Austin area that offered the self healing ceramic coating and based upon what I read I wanted to give that a shot on my car as I hate swirl marks. I've done intensive detail work myself with orbital and rotary tools as well as done ceramic coatings myself, but given my time has become more valuable I decided to find a professional this round. Brad coated the car in Feynlabs Self Heal lite. Brad and his team took good care of my car and process took a few days. His team paint corrected and put the coating on my car. Since then, I have done nothing but wash and dry the car as usual using a 1 bucket method and meguiars soap, with the occasional wipe down every few months with reload. This car is my daily driver and I've put about 10,000 miles on it this past year. I have 2 kids and my drop off and pickup my 4 year old at school daily, and car is parked outside at work and in the garage at home. The car also sees a few track days a year and many spirited weekend drives on back roads. I do nothing to "prep" my car, I am really looking to see how this coating holds up. The ceramic coating is awesome. It has held up amazingly and water beads up today as it has the first day I got it back. I love it because it takes me 30 minutes to wash and dry since nothing really sticks to the car. It is also great because a good rainfall will wash off any dust on the car and will leave very few if any water spots. Car is washed every few weeks, but honestly looks clean 95% of the time as a result of the coating. Previous cars that I've waxed and tried taking care of regularly were nowhere near as easy as this finish and took so much effort to keep up with (polishing and waxing) regularly it is a no brainer to go ceramic if you find your time valuable. The even better part of the coating is the self healing capability of it. I hate swirl mark's and have owned black and dark colored vehicles which sucked because no matter how often I detailed I almost always saw a swirl mark in one place or another when the cars were clean. With what the car is put through daily, I cant believe I'm saying this but I cannot find 1 swirl mark on the car. My daughter has brushed up to the car countless times with her backpack, I've had people lean up against it while I cringe, and this car gets parked in the closest parking spot...so no extra effort has been put into keeping the car away from danger. Not to mention I am lazy so when I wash the car I use a hose, microfiber Mitt, and 1 bucket of soapy water. With all of this, I am amazed that the coating has done what was promised and kept swirl mark's away. For those with darker cars, this coating should be a no brainer. The hours in your life you will gain back not agonizing and trying to keep swirl marks from your beautiful paint are now back in your days. I'm going to give Brad and Authentic Details a shout out. I have not been compensated in and way, shape, or form from them and have nothing to gain from posting this. I can hands down say I have never trusted any individual with my vehicle as none have given me the confidence to extend my trust. No one besides my wife and I drive my car, I am very protective of it. Not even a valet has has the opportunity to park my car. Besides my wife, Brad has been the only person I've trusted my car with. He's been so great that I've given him additional vehicles of mine and have been a large advocate of his as I am confident he will treat all those who come to him with the utmost respect and kindness he has shown me. If you have any tint, ppf, coating, or details needs I highly recommend you reach out to him and take a few minutes to hear what he has to say!
