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February 2024 by Connie Kilgore
I paid cash to reload my PayPal card. First of all there was no one at the checkout counter & I had to wait. Then I was asked for my driver's license to pay cash , it was scanned. I DO NOT APPRECIATE THIS! Then a manager had to be called to approve the transaction....?!?!?! WHY?!?!?!?! Then finally the transaction was almost complete the cashier closed his register without giving me my change?!?!?!?!?!?!?! In the past I would sometimes shop at this location, & have had a vaccine....NO MORE! NOT EVER AGAIN!!!!
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January 2024 by Rafael H.
Spoke to a young lady with glasses who was extremely rude, entitled and unhelpful. Worst experience I've had at a cvs will not be coming back.
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December 2023 by Carmen Solano Morey
Ive used CVS for so many years. I do however try other pharmacies to see how will CVS is doing in comparison. I have to say at this point CVS is still my number one place for meds. I like the prices on supplements. They have good deals on other items that cater to my needs. ?
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November 2023 by Em M
We've been using this pharmacy for 6 years, for the entire family - that is 15 prescriptions between all of us. The quality has gone downhill. The pharmacist is great, but all of her techs are incompetent, untrained, rude, and lazy.In the last few months, I've had multiple issues with my prescription, including being told I needed a PA that I didn't need, that they had sent PAs that theyd never sent, etc.Today was the final straw. I drove up at 6:30pm after I got the text saying today was the last day my kid's medicine would be available. The techs can't find the prescription in their computer. "Is it at another location?" No, we only use this one, and the address was in the text. "Are you sure it wasn't another pharmacy?" Yes, we only use CVS, we have to use CVS...They refuse to check again and tell me to call her doctor. I get home and check the bottle - it is CVS and it IS that location. I call them back, please just check again. "Oh, it's here. You can come back." I can't come back now, when do you close?" They tell me 8pm, I say I can be there by 8. I drive up and am parked at the window at 7:58pm, but they've already closed the metal gate. I still wait until 8:07 on the off chance they'll acknowledge me and I can ask they hold the medicine for tomorrow. They don't. They closed early, after messing up. Never apologized and never tried to make it right.So, after two trips there and a phone call, my kid still doesn't have her meds and won't get them until tomorrow after school, after yet another phone call and another trip.Please, if you have to use CVS, drive the extra 5 mins to any other location. This one sucks now. ?
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November 2023 by Samia G.
I go to CVS more often at the one in Pflugerville by costco. PAT is the right person to deal with. Very nice lady, professional and very helpful. She has answers to everything.
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October 2023 by Jennifer Williams
Sat in a drive thru pharmacy line for over 30 minutes because they didn't want to ask a customer who was having insurance issues to come inside. The line was literally out the drive thru but no one thought it would be a good idea to have the customer either pull around or come inside to deal with their insurance issues. After waiting 30 minutes I decided to call to see why the line wasn't moving and I was told they didn't want to upset the customer by asking them to drive around or come in. So instead they let the drive thru get backed all the way up.
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September 2023 by Jim Magill
everything would be great, except they always have their checkers stocking."can you not check me out?""no, we're not supposed to."only shop here if you enjoy self checkout, regardless of what you're purchasing.
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August 2023 by Dan James
The outside of the store is full of cigarette butts by the front door. It is disgusting. I said something to an employee one day and they laughed about it. Someone needs to clean it up an then put something in place where they aren't close to the doors and can dispose of their trash.
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July 2023 by Angela Shaw
I am writing this review to inform fellow customers about the disappointing service and incompetence of this CVS pharmacy. Unfortunately, it seems that the quality of service has declined since I first became a loyal customer when this location opened. Despite moving, I continued to drive to this pharmacy, but recent experiences have left me deeply dissatisfied.Over the last two weeks, I had two separate encounters with them, and both were characterized by rudeness, unprofessionalism, and misinformation. During my first visit, I attempted to fill a prescription that my doctor had electronically sent. However, the person at the window claimed they had only received three out of the five medications sent electronically. Despite my doctor's assurance that he had sent all five, the staff member initially refused to fill the missing prescriptions. After waiting, they admitted to being able to see the prescriptions but I had to find a completely different pharmacy to fill the remaining two prescriptions.My second visit was equally frustrating. I went to pick up a refill that my doctor had sent electronically, but I was informed that they didn't have the full quantity in stock. When I asked if they could notify me once the medication was available, the pharmacy assistant responded with hostility and provided misleading information. She led me to believe I could return later for the remainder of the medication, which turned out to be untrue. Additionally, her unhelpful attitude persisted when I inquired if another pharmacy had the medication in stock, insisting that I call them myself. This lack of willingness to assist and find a solution was a stark departure from their past customer service.It's concerning to note that my interactions with various staff members on both occasions yielded the same dismissive attitude and lack of knowledge. This pharmacy has become increasingly unreliable and disrespectful, which is highly disappointing given the positive experiences I had come to expect.In conclusion, the recent decline in service and the disrespectful behavior I encountered at this CVS pharmacy have left me dismayed. As a loyal customer, I had never before experienced such issues at this location. I hope that management addresses these problems promptly to restore the pharmacy's reputation for quality service.
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July 2023 by Sam Syed
We bought takisI,cecream and chocolate with extabuck from Taxes, Austin Plugerville. I was extremely satiafied for the great deals. Nice and clean area. Staff were supported.
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July 2023 by Jen E
Pay attention to your receipt- what they scan, how many times they scan it, and what you get
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April 2023 by Domingo Morales
Every time I go to this store there always very friendly and helpful to customersI’m glad to have it so close from my house
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March 2023 by Susie Vannet
Pharmacy and all pharm staff are excellent, hands down. Always helpful and remember me.The store however is constantly empty- like I’m shopping at the last hr of a garage sale before they start packing up.
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January 2023 by Rey Aradanas
We were regular customers with this CVS store for more than 10 years. Their customer service has really been declining probably due to staff atrition rate. The new hires there are either poorly trained or just don't care. I have eventually transferred all of my family's Rxs out of this store.
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January 2023 by rebecca satriano
The best cvs in the Ausin by far!!! The manager Antonio exceeds customer service and is also so helpful no matter how busy. The evening staff is also amazing and a great help each and every time.
