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February 2024 by David D.
The mechanics at this place are horrible and so the service staffs. I brought my car in for oil change and they fucked up my cat. I had to bring it back three times for them to get it right. Also, they lost the cover to the hood of my wife's car, I talked to John and he said that he'll check on the replacement part for me and will give me a call. But he did not. I stopped by and even called him several times. His response was that he forgot. After the last time I talked to him, I just gave up and go to another place. I strongly suggest that you don't take your car here for service. If you do, check your cat real good before you leave.
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February 2024 by Andrea “Andi” Balli-Rodriguez
I have been a Firestone customer for 20 years and my vehicle has lifetime alignments and my full set of tires with Firestone has lifetime balance and rotation. I went into this location to get the vehicle service for those lifetime services and I was told that the weight would be over 3 hours to even get started on my vehicle. When I asked if I could bring it in 3 hours later they said no. So I asked if I could bring it in the next day and they said no that the weight would still be 3 to 4 hours. When I asked what is the next appointment that there is available so that I can bring the vehicle in and it's not waiting for 4 hours to service I was told that it would be Monday and I could make an appointment but it would still be 3 to 4 hours. It just seems like Firestone wants to sell lifetime services but then doesn't want to fulfill their commitment to them. Very disappointing service at this location.
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February 2024 by Andrew George
Went in for a tire repair. I made an appointment online; it took them about an hour to fix my tire and then I was out the door. Great service, and great people.
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February 2024 by Alfred Nivedh Manivannan
Customer service was not great, seemed disorganized, and the service itself took much longer than they said they would for a tire change. My service was scheduled for 11AM (just changing one tire). When I got to the store I was told it would take 2 hours to complete and they would call me when they were done, which was fine with me but seemed strange considering it was only one tire being changed. I came back a little over 2 hours later and they were not working on my car yet, it was still in the parking lot. One of the employees had stated that there must have been some mistake and he "didn't know who the picked up the ticket". He apologized and said it would be serviced soon but he can't give us an ETA just that it "would be done for sure before the end of the day".2 additional hours went by and I came back to the store again and saw they were finally working on my car! They had it out the garage 15 min later. The mechanic handed the service person my key, but I waited 10 min until I was called, however the service person at the front desk did not call me, like they said they would. And I had to approach him to give back my key. I waited for the man to be free because he was intently looking at the computer screen and typing fast, he looked at me strange and said "can I help you or are you just going to stand there?" I said no I just want my key because nobody called for me but I saw the technician give you the key. I paid the $50 and left even though it should have been less expensive due to the long wait and the fact that I just got the tires from them a few months prior.
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January 2024 by Deesha Mallette
The staff was great super helpful and friendly. They took care of us and had great communication.
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January 2024 by Christian Ramirez
if i could leave a zero i would very unprofessional location, i scheduled a full vehicle inspection for 10 am dropped my vehicle off and was given no calls for the status of my vehicle i called around 3pm and the employees said my vehicle was up next so I gave it an hour when i arrived at firestone they said it has been hanging up next for 3 hrs..when asked what was the point of making an appointment all i got was “cars came in with more issues than expected” poor communicate on firestone’s behalf.DO NOT RECOMMEND coming to this location it is understaffed with poor customers service.Thank you firestone for WASTING my time.. Do Better
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January 2024 by Paul Kosmach
My recent experience. 12/17/23 thru 01/06/241. I initially called and brought in my Ford 1990 SD for a power steering pump, pully and reservoir replacement. I paid $603.142. Drove it home, parked it overnight. The next morning it had a puddle (12" circumference) of power steering fluid under the truck. I took it back.3. This time they charged me $894.51 for additional service and parts concerning the power steering, a radiator hose/coolant and an engine idling problem. I picked the truck up and drove it home.I went out of town for 2 days with the truck parked at the house.4. Returned home to find power steering fluid leaking out again and truck idling rough. I took it back.5. A day later I went to check on the truck and management presented me with a "recommended service bill" of $2494.25I just left and began contacting Firestone upper management.6. Basically what I experienced at this service center was:(a) Inadequate inspection of the truck and proper evaluation of the full power steering issue.(b) I was sent back out on the road in an improperly repaired and unsafe vehicle.(c) I was being "bled" for more money due to Firestone's management or technician incompetence.(d) Also I must note that items such as plugs, plug wires, distributer cap & rotor were recommended to be replaced by Firestone. (Strange ... I just had all those REPLACED by AAMCO).(e) Also, on 12/02/23 I changed my engine oil & filter and for some unknown reason, Firestone removed and replaced my oil filter (and charged me for it - $8.99). I didn't ask for that to be done. Why do you change the oil filter and not the oil? Is that Firestone policy??? I'm going to get to the bottom of that.(By the way, I could not post this review unless I gave them one star).BOTTOM LINE ... STAY AWAY FROM THIS PLACE.
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January 2024 by Bobby Harris
If you love over priced and wasting time this is the place for you! Took hours to patch a tire. That’s all I needed didn’t ask for anything else but they recommended a new battery and air filter? Lol. I’ll never go back to a Firestone.
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January 2024 by Rajesh G
No wonder why I see this 3* rating for this trashy shed. Literally wasting your time going to this store location.I have a Tesla model 3, booked a brake inspection and then went to store. Waited for 15min in line to get in touch with the rep, he directly said they don’t do Tesla inspections since they don’t get parts but online it shows they do inspection at least. I told him, I need just inspection, he wasn’t happy to take my car at all and finally he said ok and added all my details to take car and asked me to drop off for 5hrs I said ok then after few mins he came to me and said, his manager is not accepted to take Tesla car. What a rubbish behavior.Definitely not recommend.
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January 2024 by Dr. Patricia A. Alford
I have used Firestone for many years. I love how they keep up with every service and make recommendations. Lately the same staff is there which is a great thing.
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January 2024 by Irene Lozano
Everyone is very nice and informative
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December 2023 by Alyn
Great Service!
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November 2023 by Ravindra Varma Lakamraju
Do not trust them. I had a flat tire and took it to them for service. following are the issues i saw1. their customer service was not informative and acted as if they did not care2. They did not even inspect the tire to find the leak and gave me a call 15 minutes before closing. Their response was the tire is beyond repair and wanted me to buy new tires3. when i informed that i dont intend to buy the tires from them because i was not told where the puncher on the tires were, their attitude immediately changed and their customer service went from bad to very bad.I took the tire to Costco and they identified the problem and repaired it in 30 minutes
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November 2023 by Edward Gaspar
This firestone location has an incredibly helpful and knowledgeable crew. Robert and Laron always make sure my car is taken care of. Highly recommend!
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November 2023 by Kathaleen Shay Daniels
Amazing service and great technicians also the prices are always fair!
