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February 2024 by Natalie
Sam T. was incredibly helpful and kind to us. We were shaken up after we had a flat on the highway with our baby in the car and he was very sympathetic. He was understanding of our financial situation and helped us get the best price on a replacement tire. We are so grateful for him. Thank you Sam! We'll be back as soon as we can get the rest replaced!
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February 2024 by David Starzy
The service is always amazing here. I know tire air service is free but please consider tipping. I always give them a few dollars.
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January 2024 by Laura Alexander
I took my car there to have it repaired. Requested a tune up, that was off the top and to run a diagnostic on it. I was asked to drop it off on Sat morning.. got it there at 8 AM. Called at 230 and they had not had a chance to even look at it. Said they had called me. The phone they called was in the car and i gave them my home ph # for that very reason. they had not run the diagnostic on it at that time. I called them back, told me it was the catalytic convertor. Said they wouldn't get to it till Sunday or Monday. 2/3 days in their possession. The car was driveable. was advised the car was ready by 5. Got a ride there to pick it up. The tune up had not been done. only the diagnositc. And the car was still doing what it was doing when i took it in. idling hard and loud. I keep going back to speak to someone and keep getting referred to the store mgr. my car is no better/actually worse. if in idle the car will actually hit an idle so low that it dims the lights. Customer for 23 years +
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January 2024 by Morris Dubois
Fast, friendly, and courteous service. Very helpful with deciding what we wanted and not pushy to up-sell.
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January 2024 by Robyn Babyak
Made an appointment for 2 pm and arrived on time. Waited 15 minutes in line only to not have them honor my appointment. I received a confirmation email, but could find it in my emails when I tried to check in. I don't even know why I bother with going to Firestone anymore. The last three visits have unsatisfactory and disappointing. I have always bought my tires, but my recent experiences leaving me not wanting to go back and give them another try.
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December 2023 by Sheila B
Knowledgeable, professional yet friendly, thorough and timely! That's why I keep coming back to this particular location. Why fix what isn't broken and they've never disappointed me! Thanks to all the professionals of Firestone!
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December 2023 by Susan Sia
Never buy the lifetime balance and rotation. It’s a scam, you can never use it. Even if you set up an appt in advance, you have a drop off your car, for it’s a 3 hr wait, you can’t wait for it in their office. it’s impossible if you only have one car.
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November 2023 by Johnnie Boy
Don't waste your time here. Went by last week to get my brakes inspected and the crew in the shop was horsing around while nobody was in the office to assist customers. The manager at this location will tell you that they charge $20 for a free brake inspection which all other firestones around the country do. Any good mechanic won't charge up front to check brakes as it takes less than 15 minutes to lift your vehicle on a hydraulic lift and less than a minute to take off your lugnuts with a torque wrench. Rush automotive or Lamb's auto or brake plus are significantly better end shops.with great honest staff.
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September 2023 by Matthew Stevenson
Came in cause I had a check engine light, ask the service guy at the counter if they could diagnose the issue. From the get go was very rude, told me it’ll be $109 for the diag. Then I said that I had the code ran and it was the transmission shift position sensor. I was gonna ask the lead time if that was in fact the issue and about pricing but before I could say anything he tells me, “Congratulations, you know the issue and still want me to diagnose it?” Then starts to refer me to a A+ transmission. Just very rude, condescending customer service.Firestone *was* my preferred shop, I now know to at least avoid the Pflugerville shop on Wells Branch. I ended up going to Sun Auto across the street, much better customer service and fixed the issue same day. Ended up being a faulty motherboard in the taillight. Sun Auto is my new place to go.In short, avoid this location, horrible customer service, but thanks for recommending other shops.
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September 2023 by Shuai Duo
Got in with valve leaking issue looking for help like 10am. The guy at front desk was cold face and won’t even care. He has no clue on waiting time and just like “maybe before we close at 5pm. I told him I better go somewhere else, that guy was like, oh good luck. Never come again.
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September 2023 by duckyjp
I used to come here religiously for oil changes, repairs, and inspections when Daniel was the GM. Now, if you don’t have an appointment, a fleet contract, or the willingness to leave your care there for several hours to overnight, they won’t help you. Even if you arrive at open. It wasn’t a problem before.
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September 2023 by silvia asmat
Got a tire patch here a week ago, paid $20 for it, and it blew out after one week. Took it to Discount Tire where they do tire patches for free and they informed me a tire patch wasn't possible to fix the tire because of the way the nail had impaled it. Discount Tire is the place to go, never going to Firestone again. Update: I emailed them and haven't had any reply. Definitely stick to Discount Tire
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August 2023 by Vincent Vega
Honest and trustworthy mechanics. I had an intermittent ABS light that came on so I left it with them. They test drive it and it went away so they suggested to bring it back if it came back. It resolved itself due to a brake pad change. They didn’t try to charge me for unnecessary work. Will use them again!
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July 2023 by Ninja Nomad
Honest and trustworthy mechanics. I had an intermittent ABS light that came on so I left it with them. They test drive it and it went away so they suggested to bring it back if it came back. It resolved itself due to a brake pad change. They didn’t try to charge me for unnecessary work. Will use them again!
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July 2023 by Taylor Randell
I had a great experience at this location! I worked with Patrick who could not have been more helpful. He explained everything my car needed in an easy to understand way that was extremely helpful. I got updates throughout the day regarding my car's status and he was flexible with my schedule for pickup! I would definitely recommend getting your car serviced here!
