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June 2025 by Ricky Bobby
We will definitely be coming back. The best experience I’ve had staying in a hotel
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June 2025 by Mike s
I am not satisfied with their service.
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May 2025 by Chris Snapper
Accidentally booked the wrong date and they told me they had to charge me and couldn’t do anything to help me after trying to utilize multiple resources. Very unhelpful but make sure you book the correct date.
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June 2024 by marie elizabeth
I DONT LIKE IT HERE!! I CAN’T GO TO SWIM, I PAY TO STAY HERE TO SWIM!!! I ONLY RENT 1 NIGHT AND I HAVE TO CHECK OUT EARLIER , F LOSS , THIS IS NOT GOOD VACATION, THE BREAKFAST IS MISERABLE! F SALTY! NO TOOTHBRUSH AND TOOTHPASTE IN THE
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June 2024 by Heather Scoggins
I brought a school group to stay at this location…this was the best hotel experience I’ve had since Covid. The rooms were very clean AND they provided daily maid service! We used the meeting area during our stay—very accommodating experience. Breakfast was also well stocked and monitored. Upon checkout my room invoices were folded and ready for pickup. Many convenient shops and eateries within walking distance…movie theatre as well. This IHG took good care of our group. Highly recommend!
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May 2024 by TheCodmentator (TheCodmentator)
Stay was ok, managers were a little weird and uptight. But Alexis at the front desk was amazing. She’s a wonderful asset
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May 2024 by Alisia Montgomery
I stayed here on May 10- 12 well Thursday to Saturday well when we first arrived very tired when we set onto the elevator is was a spider so we killed it thinking nothing of it get to the fourth floor killed another spider. I got my grandbabies with me so the bugs was creepy for us very creepy so Thursday we slept there. Friday my 18month is scratching and have bites and fever took him to Urgent care near by didnt find anything but the bites and a rash on his forehead well Friday night we go back in pretty late for my babies only to pull the sheets back spiders all over the place call manager she came and said and I quote "oh we had the bug man to come and spray but it look like they woke them up" ok so she moved us of course to a room on the same fourth floor just a little further down the hall ok mind you I'm checking out in the morning right but it explained that the bugs had got to my babies and myself but I was focus on my Grandson I'm a diamond member so my expectations are very high. So Friday night was let zero sleep. So Markie gave me my points back because I book the room with my points. However I was not pleased to say I will visit again so I called back and spoke to Brandi what a joke she said and I quote "We gave you your points back that's all we can do" well you know I know thats a lie what about a free night stay or a free breakfast NOTHING ELSE YOU CAN DO OR NOTHING ELSE YOU WILL NOT DO? I HOPE I CAN POST THE PHOTOS & YOU BE THE JUDGE should I be offered something more?Rooms: Full of bugs! I have the pictures & videos it will not allow me to post them hot dog
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May 2024 by Yvonne Levine
I wish I could give 0 stars. On the evening of Saturday, February 10, 2024 I booked a room in your hotel for my mother in law. I paid $150.73 via Paypal. When she arrived at the hotel to check in, the front desk clerk told her the reservation showed pending & would not allow her to check in. My husband & I had checked in the evening before on 2/9/24 & since I booked the room for my MIL, I was called down to the front desk to help. The desk clerk repeated what he'd told my MIL about the reservation showing pending to me & my husband. Since it was late at night & my mother in law is a 69 year old retired Air Force Veteran I did not want to prolong the situation by having her stand there while we hashed it out. I asked the front desk clerk to please give her a room & I paid for it with my credit card. He gave her a room at a discount because she is a Veteran & he stated I was probably going to have a hard time getting my money back. I paid the $135.60 on a credit card.I have reached out to Paypal, the booking site, your hotel, & my bank trying to resolve this issue & get my money back. So far I have been given the runaround. My bank states the hotel responded to the dispute I filed with them stating we no-showed but that is absolutely not the case. I have submitted proof of the original online reservation & the receipt where I paid a second time (at a reduced rate) for her to stay at your hotel because the front desk clerk stated the original reservation was PENDING.I've opened a complaint case & have spoken to the general manager at the Hutto location. She states that the original reservation was made for the Pflugerville location & there's no way the desk clerk would have been able to see a reservation for another holiday inn express location. When I asked why he would have told us he could see it, her response was that he probably got nervous & lied. The GM at the Hutto location recommended I reach out to the Pflugerville location to try to get my refund but the GM at that location doesn't want to accept responsibility either because the desk clerk at the Hutto location, by his own GM's admission, lied to us. Had he been honest we would have called the correct location to move the reservation OR just sent my MIL over there to stay the night.I've also contacted the corporate guest services line twice today & have been hung up on after multiple transfers being on hold over 10 minutes.Your employee lied & misled us & now no one at your company wants to accept responsibility & do the right thing by refunding our money.
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April 2024 by Wayne
Very happy with our stay. Front desk was helpful and kind. Not bad prices on the snacks by the front desk either
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April 2024 by Nikki Ballins
We have stayed here a few times without any issue. The rooms are nice and clean, it is usually reasonably priced and the staff is always very helpful. The GM, Brandi, actually went above and beyond to help me out, which I greatly appreciated.
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February 2024 by Zuriñe Acosta
Great stay, nice room. Too much banging upstairs though. Not sure if it's workers or guests, but very loud for 10am in the morning.
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February 2024 by Roxanne Carman
The staff at this hotel is exceptionally friendly and outgoing. We rented an electric car and had no clue how to charge it. The young lady at the front desk came out and helped us get connected so we could charge the car.The property is very clean and in an excellent location. We would definitely stay again.
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January 2024 by Abijah Gordon
Very clean hotel. Room is also impressive.
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January 2024 by Travis Aurentz
Very friendly staff. Free breakfast. Close to many stores and restaurants.
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December 2023 by alfonso flores
One of the best, if not the best. We've stayed at many a I. H.. The staff and room were comfortable and made us feel at home. Truly worth the stay.Food & drinks: Located in a mall type area. Plenty of shopping opportunities, food choices and the staff was always ready to help with any questions.
