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February 2024 by Frank Hensey
Super professional. Perfect work
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December 2023 by Stan Faullin
I made an appointment with them (over the phone) to look at my hail damage, which was a full month out. I understand that shops are especially busy right now, so the month didn't bother me. I called to confirm the appointment a few days beforehand. I arrived and there was no receptionist. There were two people in offices - one of them was just watering his plants. They did not seem ready for business. He finally comes out and tells me that I have to leave the car with them. That might have been ok, IF they had told me that in either of my previous two phone calls with them. They didn't seem very professional or ready for business. I get better service in McDonald's drive thru than at this place. Look elsewhere.
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November 2023 by Israel Conde
Couldn't be happier. I was kept up to date during the entire process so there were no unwanted surprises. The staff and management were extremely knowledgeable very friendly and very patient with me. I got my car back in better condition that when I left it.
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October 2023 by Cedric Dupont
Subject: A Heartfelt Thank You to K.C. Wilson and the Leif Johnson Ford Collision TeamDear K.C. Wilson and the Exceptional Team at Leif Johnson Ford Collision,I wanted to take a moment to express my profound gratitude for the outstanding service and care you provided during my recent visit to your collision center. Your expertise, professionalism, and dedication to customer service truly set you apart, and I couldn't be more thankful for the exceptional experience I had.First and foremost, I must commend you for the remarkable repair work you conducted on my 2018 Ford Expedition Max. It's not an easy task to restore a vehicle to its pre-accident condition, but your team accomplished it flawlessly. My vehicle looks and drives like it just rolled off the showroom floor, and I am beyond impressed with the quality of the workmanship.What truly sets you apart, however, is the incredible attention to detail and integrity you demonstrated during the repair process. You went above and beyond by alerting me to a previous collision repair that had been performed by another company in Austin.It was shocking to learn that the rear axle mounting hardware had been installed incorrectly, potentially putting my safety at risk. Without your diligent inspection and communication, this could have turned into a catastrophic situation.The thorough documentation you provided regarding the previous repair allowed me to address the issue promptly with the "other" collision center, ensuring that my vehicle is now in a safe and roadworthy condition. Your commitment to transparency and customer well-being is truly commendable.Having entrusted Leif Johnson Ford's service department for over 15 years, my faith in your team has only grown stronger. K.C., you and your colleagues have consistently demonstrated unwavering professionalism, expertise, and genuine care for your customers. It is this level of trust and confidence that keeps me returning to Leif Johnson for all my automotive needs.Please extend my heartfelt thanks to each member of your team who contributed to the outstanding service I received. It's rare to find such a dedicated and customer-centric group, and you all should be incredibly proud of the work you do.Once again, thank you, K.C. Wilson and the Leif Johnson Ford Collision Team, for your exceptional service and commitment to your customers. You've earned a customer for life, and I will not hesitate to recommend your collision center to friends and family in need of automotive repair and care.Warm regards,Cedric Dupont MD, MBAServices: Exhaust
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August 2023 by Justin Coker
This is hands down one of the worst experiences I’ve ever had! I had pdr and that went okay. But the shop scratched.the car. And lost most of the panel clips that hold the car together.They then took the car back to paint it due to scratches. But did a truly piss poor job at doing it. Keep in mind this car had almost zero body scratches as the car was new. They also over sprayed the hood and left buffering marks all over the car and fisheyes in the clear coat, Its sad.. they all need to lose their jobs. An awful experience
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August 2023 by David Yeem
This is my first time visit to Leif Johnson Round Rock.Someone recently left half an inch deep scratch (I can see the bare metal) on my F150 tailgate (just by the tailgate opener). I contacted my insurance co and they recommended bringing the vehicle to Leif Johnson Round Rock. I arrived at the office and the receptionist requested KC Wilson to attend to me.KC was not only polite but took a hands-on approach. We went to the vehicle and KC advised me to just use a touch-up pen instead of painting the whole tailgate. KC then took a photo of the VIN & went back to his office. He then took a touch-up pen and helped me do the touch up! KC also assisted me to provide some manual print out on how to remove my rear back seat.What a great service!To me KC truly embodied LJ corporate philosophy of"Deliver change that matters: Be what’s next and challenge the status quo."Thank you, KC!
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August 2023 by bashar toama
Worse service ever
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May 2023 by ravonda mosebach
They were fantastic. Quick and very friendly. Things went by the book. I will return to them as my first pick if ever needed again.
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January 2023 by Precious W.
My vehicle has been there for almost 3 months. I still have no clue when they will complete the repairs. I gave them a list of things that I wanted them to check, but they ignored the list. Then when I asked them about the other things, it took additional time to get techs in to check them, and then additional time to order the parts, and I still have no updates. They dont call you and keep you posted on anything. And when you call them for updates, they seem angry and upset and rude that you called them, as if you are bothering them. I will never go back or recommend this place again!
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December 2022 by Alexis M
It has been 2 months and I still don’t have my car as of today. I still don’t have an ETA on when my vehicle will be ready. Communication is poor. Go elsewhere. I will never go here again.
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September 2022 by Christopher Hundley
I had body work done due to hail damage. They started off well, waiting til all of the parts were in. It went down hill from there. The lack of communication was frustrating to say the least. I had to call for any updates. As the deadline for completion approached and past. Time went a way beyond the schedule and luckily my insurance was still covering my rental, until Leif Johnson continued to cone up with excuses as to why they were not done. I was without a rental car for a little over a week. Finally they are done, I will say the dents were gone and the color match was great. Of course that is were the real problems started. They damaged a long list of items in the vehicle. From start to finish the process, it was supposed to be 4 to 9 weeks, 15 weeks later I have my vehicle back. The frustration of being told I need to take my truck to the dealership for repair solutions and then Leif Johnson deciding the know how to fix it after sticker shock from the dealership,"In my opinion". The reason for 3 stars is because they did fix all of the issues, eventually. I really believe they need to work on scheduling for work they can complete, and stop just accepting work they don't have the capacity for, then start updating customers.
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August 2022 by Tejas K.
Stay away , go anywhere else . Worst service ever, my car has been here for over 3 months for repairs and they still never give an expected date for completion. When I was toeing my car in , I was told they could began repair as soon as possible and be done within 3 weeks. Once the car was in , their tone changed and the agent "Angie" never ever gave me a expected date. First they wait for parts, then they wait for some 3rd party people to get some of the repair done because these people arent specialized enough to do that and then you get all kind of b******* reasons if this wasn't enough. "Angie" has been bullshitting me everyday giving outlandish reasons for delays as if I don't understand anything . I have been very patient in talking with them for 3+ months . I have been tracking car location , when my car was turned on , where it was taken and I know most of the reason told to me are made up. I have called almost every week to take updates on the repair and it looks like they work only when I call in to check for updates. Today after 3+ month wait, they are waiting to replace a tire which is flat( it wasnt flat when I brought the car in , and Tire pressure system didnt give any warnings until two days ago, which means these people messed it up ) and still they cant give me a time or a date where I can expect it to be done. Just for one tire , they cant give a time , imagine for a whole repair . Buy a new car if you want to give your car here , because you are never getting it back.
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March 2022 by Lindsey Rutledge
Horrible experience from start to finish. Started with men in a front office talking explicitly about a woman’s body. I asked the receptionist if she always had to listen to them talk like that and she apologized on their behalf. I should have turned around and walked away right then. They claimed after a quote they would only bring my vehicle in once all the parts were in to minimize the time I was in a rental. Sounded great. A 2 week promise turned into FIFTY THREE days. Horrible customer service and communication. My vehicle was filthy on the inside. Go elsewhere. Leif Johnson name means nothing here.
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January 2022 by Ben Browder
Great service! I took my truck in with some minor damage to the paint and I was quoted to have the entire bumper painted from another collision repair place. Casey told me they might be able to buff it out, took it in the back, and did just that free of charge!
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January 2022 by kurtis lawrence
I don't know what the repair quality is like here, but Good people work here, they definitely reduced the amount of stress in my life.
