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January 2024 by Joss Ch.
Bad repairs. First they "forgot" to include a piece in the insirance report even though they mark it when they received tye vehicle, so I had to reject the vehicle when acording to them was done, so they have to writte another letter to the insurance for approval. Then after the second time there are some dents close to the repair area and contaminants in the paint and they said was not teir fault, acording to them, it was like that even though the car was never painted before or involved in another collision. I personally would NOT take another vehivle here and talk to all my friends and people I know to avoid this place.
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January 2024 by Duane Aparo
Gerber Collision absolutely NAILED IT !! You will always get a good review from me, if you say what you're going to do, and then meet or exceed those expectations. John did a fantastic job of telling me the step by step process it would take to get my vehicle back to original condition, he even took the time to explain they had a down-draft paint booth (i asked because this type is know as industry best-in-class). John communicated with me during the process to let me know progress, and they even finished and had my truck back to me before the quoted duration. They just have EXCELLENT customer service, and that goes for the girls in the office as well. Thanks Gerber !
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December 2023 by Nicholas Maronna
I dropped by truck off on Wed and it was ready by Friday. ...and it looks great. Jherlyn was great. Promised and delivered!Thank you!!!
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December 2023 by Brandon Matchett
Took my car here to get repaired from the accident I had. Was very impressed with the service and the communication. Turn around time was impressive. John did an amazing job with my car highly recommended coming here to get any damage done to your car.
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December 2023 by Jonbona Holland
Thank you Jay and the Ladies at Gerber collision & glass. The appointment availability was great. They got me scheduled and kept me updated the whole way until it was time to pick my vehicle up. They were patient and very sweet! My car looks brand freaking new. They even vacuum my car out. It looks so great! Hopefully i won’t have to come back lol. But i will recommend them to others. THANK YOU AGAIN JAY AND THE LADIES AT THE FRONT DESK. you guys did more than what was ask. I really appreciate it.! I was having the worst day ever, you guys truly made my day. Happy holidays !
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December 2023 by Brenda A.
took 2 months to get car repaired. Still wasn't fully repaired had to go back for another part. Front desk was fine but management and the rest was terrible service. i would call and sit on hold. pho calls not returned. terrible service
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November 2023 by wynnie denny
Great work on my car. Looks like new! Very kind staff and they even cleaned the car inside and out. It looks like new!
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November 2023 by Johnny Nguyen
Jherlyn Avila is awesome. He provided the fast and reliable service. He replaced my Mercedes rear bumper and fixed the quarter panel. The final result is look perfectly as I expected.Service: Painting
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November 2023 by M. Clark
They did an amazing job with my car after I was in a fender bender. I was kinda iffy on taking it in but went ahead and did anyway and I'm really glad I did.John also went above and beyond helping expedite my repairs and get them done ASAP to help me get my car back on a tight schedule. 100% recommend them.
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November 2023 by Shane Gilbert
As a USAA member who had work done at this location previously, I returned to get an estimate on a customer pay paint job and possible installation of some side skirts for my vehicle. I had to make an appointment which I did and finally met with Kari (sp?) who told me she would work up a quote and email me within a couple of days. I sent her text messages twice requesting the quote (after 72 hours) and still have not received anything two weeks later. Very unprofessional. I am disappointed with the lack of customer service and will DEFINITELY not use GERBER COLLISION again.Services: Painting
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October 2023 by SK P.
Absolutely great customer service and fast repair. This is the second time we have used this Gerber location for repair via insurance claim. They are very easy to work with, good communication. They took care of all paperwork. Jon was professional and accommodating to our needs. Thank you for prompt professional service. Oh and car looks great. They took care to check out all needed repairs, left nothing unfinished.
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September 2023 by Emmanuella C Omeife
Jay attended to me and he was very helpful and responsive throughout the process. He provided great customer service and ensured my car was functioning properly. He went the extra mile to deliver on my requests and It was a pleasure working with him.Service: Body & Trim
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September 2023 by Kristie Snowberger
I had used this business earlier this year and only had 1 little hiccup. I recently went back because they did a great job before. Since then I have received NO UPDATES on my cat and the receptionist has an attitude. Although the work they do tends to be good their customer service is a horrible. I would not recommend going here. It's been 2 weeks and I've yet to receive an update.
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September 2023 by Christopher Munoz
The representative/ technician Jay, was very helpful and attentive to my phone calls, keeping me updated, and most importantly provided great customer service. The work on my car was perfection. Highly recommend if you need top tier service.
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September 2023 by Carlos Depaz
Recently brought my car to get a window replaced, jherlyn took care of me and he did an amazing job!Made sure to explain everything to me and made sure i was aware and happy with everything happening.Wouldn’t recommend anywhere else but here !Thank you again jay!
