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March 2024 by Elaina Jackson
I wish I could rate them. I filled out the online form. Unfortunately, they never called me. I would love to try their services. :( Perhaps I'll get a call and can update this rating.
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October 2023 by Tanja Boskovic
I take my girl, Lilah, to Stephanie at the Paw Tender for her haircuts. I just have to start by saying that Lilah can be quite a handful, so I greatly appreciate anyone who can handle her with ease. And Stephanie definitely fits the bill! Every time I pick Lilah up from her, she is in such a happy and clean state, not to mention sporting an amazing haircut.But here's what sets Stephanie apart from other groomers - she truly takes the time to get to know your dog and understand what kind of haircut you want for them. It's like she forms a special bond with each furry client.During this last visit in October, Stephanie even arranged a Halloween photoshoot for Lilah! I can't decide if I'm more blown away by the grooming or the photography, because both are absolutely amazing. 10/10!!
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July 2023 by Jayden Dunn
Stephanie is amazing! Did a great groom on my yorkie mix and my dog didn’t seem stressed after. Being a yorkie, that should speak volumes! Thank you!
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July 2023 by Mindy Eakins
5 Stars! Very nice, and professional! Did an amazing job in my Rayne girl ?
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May 2023 by Julie Ouellette
Fantastic experience!! My dog had some issues with his skin and hair and Stephanie thoughtfully addressed. He had to get a cut shorter than we originally requested, but Stephanie called - went over it with us and gave options. We went with the shorter cut and he still looks adorable! Highly recommend.
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December 2022 by Jamie Guyden
Stephanie is amazing! We truly appreciate her love and care for our 17 year old dog, working with her wound, grooming her gently and beautifully, and understanding her needs. She is a beautiful soul and I recommend her whole-heartedly!
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December 2022 by Laura Edwards
Stephanie is awesome! Neptune loves his spa dates with her!
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September 2022 by Rachel Rice
Stephanie has groomed and also boarded our golden doodle! We highly recommend her and are grateful to have found a locally owned business we can trust with our pup.
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September 2022 by Elizabeth Schreiber
Amazing groomer with patience of a saint... my dogs always come home calm and clean and in loving moods.... clearly they were well taken care of
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December 2021 by Shirley Farkas
This place is amazing! My puppy went for her first grooming and did very well and came back with lots of Christmas pictures! Love, love, love this place!
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November 2021 by Michelle G
I meant to write this review a couple weeks ago when I first met Stephanie and took my sweet Shih Tzu, Toby, to her for the first time. Stephanie is very kind and had all necessary protocols in place for the current pandemic situation (the Delta was going crazy then). She also listened to the type of cut I would prefer... all that regular 'beginning' stuff that you get with a great groomer. However, I realized that I truly 'found' my preferred groomer when I went back to pick Toby up - he wasn't stressed and he looked beautiful, and so soft. For years I had been taking Toby to one of those large pet grooming places in the area (won't name) and just thought that all that stress was just normal, well it isn't. Additionally, even though I paid for the 'premium' service, Toby's hair had never been soft - I actually thought that was just normal with age (it isn't). Not only that, Toby would also normally come home from a grooming appointment so drained that he would just sleep all day and be kind of sad acting - again, I thought that was normal... well, when I brought Toby home from Paw Tender, he was so funny - ran around with my Basset Hound and had a great time, acted all feisty and happy, too! It was such a happy change and embedded my absolute hands down high recommendation for Stephanie and her grooming! She is truly amazing.
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September 2021 by Linda Thurmond
Took my 2 big dogs here , both in need of grooming, and they came out looking great! and so very reasonable!
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September 2021 by Sylvia Bartles
I love Stephanie! She has such a way with my two girls! They always come back looking amazing. She is a true Shihtzu Whisperer.
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August 2021 by Lori D.
I went back here for the first time in about 7 years. I 100% no longer recommend this business. It has went downhill dramatically. I should have known when I called to make an appointment and I could barely understand the woman that picked up with all of the dogs barking in the background. When I arrived, the smell of urine was so incredibly pungent it burned my nostrils. I had a KN95 mask on to protect from COVID and it still stunk terribly. There were multiple dogs trimmings all over the floor around her grooming table. It looked like she may live there, as there were stairs leading up and they had water jugs on all of them. There was residential furniture, etc. Her clothing was covered in so much hair. I understand that she's a groomer, but these were large chunks of hair. The place was cluttered and messy. I almost turned around and walked back out, but I figured that I had already gotten my arthritic old lab into the car and brought her in, let's just get this over with. Just a quick nail trim is all she needed, can't be too hard, right? Wrong. It is one giant room and the 9 or 10 dogs in cages and behind a baby gate room divider all barked loudly. So loudly that when I could not hear the woman helping me, she pulled her mask to the side and began talking super loudly/almost yelling, about a foot and a half from my face. Great. Hope she doesn't have covid. Then she told me that I would need to hold my dog for her. I've never had to hold my dog before at a groomer, but okay. She had me hold her on the filthy floor. I felt gross kneeling on it, as it badly needed a cleaning. She had clippers and a file. She decided to use the file, commenting that her nails were pretty short already. Not true, she was well overdue for a clipping. Her nails were all hitting the floor. It was super fine and did hardly anything. I commented that K&A usually uses a dremel file on her. She says she has one too. She gets it and returns. I tell her she is overdue for a nail trimming, as her nails are all hitting the floor (hint, hint). I also tell her we're trying to quick train her, so please go short. She says she doesn't want to cut her. I said no, just go until you see the white circles. She's a chocolate lab and has dark claws, so you can trim safely until the center of the nail shows some white. She didn't do that. The second file is also super fine/dull. It's taking for-ev-er. My dog is getting hot and somewhat antsy. The temp was super warm in there. I was sweating a bit. She finished a paw and the nails were still too long. I let her know they were still touching the floor. She did go back and redo those. She told me that she normally works on the table and it is easier to see what she is doing up there. I told her that is fine, if she wanted to do that, we could move her. She then tells me that I would have to hold her, she wouldn't collar her to it and I would need to accept responsibility if she fell. WTH? I'm not a groomer. I've never done that before. Let's stick to the floor. When she finally finished, they no longer touched the floor, but barely. It was only $11 and yet I feel ripped off. She had me use the back door to leave (to avoid walking through the frostbites drive through lane). She warned me the dogs would bark (as if they had ever stopped). The larger dogs barked, 2 more showed up and all 3 lunged into the plastic baby gate room divider that pushed forward/was unsecured as these dogs lunged toward my poor dog and she held them back. My dog was frightened. Never again. Why 2 stars? She was nice. That's the only reason. I left with a splitting headache and my nostrils have literally burned ever since. I didn't know urine could do that. It was awful. Never, ever again. Don't do it. BTW, K&A is great, as long as you ask for one of the owners. Their employees can be a bit hit and miss for nail trims. Still SO much better than this place.
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July 2021 by Teresa Escarsega
This was my first-time bringing the chihuahua babies. 2 were ones I was babysitting and 1was mine. She didn't give me a hard time because they weren't mine. I'm high anxiety and she was fantastic from the get go. You call ahead make the appointment..then you call when you arrive and they tell you when to come in. When they are done you get a text for pickup. I dropped 3 babies off at 10 am and they were done by 1pm. I will be bringing them back. I read the bad reviews and didn't see any of what they were talking about. Mind you I didn't reads until just now.
