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March 2024 by ravi rai
The facility is great and the services by onsite property manager is terrific. Marie is great to work with.
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March 2024 by Ariel salazar
We had some small issues when moving into our storage unit but Mary met with me personally and looked into every detail and made sure our issues were corrected that day. She went above and beyond to help us!
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March 2024 by Bridget Miller
miss mary was so professional an explained everything with so much patience becsuse i asked so many questions, great customer skills glad i came to her store for my storage needs
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March 2024 by Abigail Diaz
The site manager, Mary, was friendly and helpful!
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January 2024 by Margaret Chance
Mary provided excellent customer service. She is very knowledgeable about her job. She assisted me to get the best storage size to accommodate my belongings.
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December 2023 by Phylicia Allen
Mary made my move out process quick and easy, which is a big relief when moving. She went above and beyond to assist me on multiple occasions at this location. I recommend storing here, I was very happy with the customer service.
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December 2023 by james jenkins
Mrs Mary went out of her way to help me with that being said I can honestly say that this was best experience I've ever had over the last two years renting from this location thank you so much!!!!!
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October 2023 by Nina Elfrez
Ms. Mary, the property manager is absolutely awesome. I failed to read rules completely and accidentally stayed after the time they close. She gave me a warning instead of evicting me and was polite but assertive which I appreciate because it makes me feel comfortable knowing she keeps an eye on this place assuring our stuff is safe and secure as best she can . Thank you Ms. Mary
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October 2023 by Daniel G.
They offer a 10x10 and provided 8x10 and called that an approximate size. No, that's 20% less space. They made it right by charging me the same for a 10x15 but the room was 10x12. My 2nd month was supposed to be free and I just got the bill for the month. Also, I kept having to get the gate code "refreshed." It wouldn't surprise me if it doesn't work when I go back. It's not the worst, but it's been sloppy customer service.
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September 2023 by Maxwell Rucker
We vacated our unit on the 2nd and requested a pro rated month for the remainder of September. I thought there was a 3 day grace period. Miranda the manager tried to help and we ultimately spoke with the district manager Rick Olg. He agreed to help us waive our fee and I am grateful. Rick is the example of a good manager and I would recommend Public Storage to anyone with storage needs.
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September 2023 by Buzy T.
Started off, great. signing up was very easy. there is a portion during sign up that requires insurance. public storage provides their own called Orange insurance. they mention you can provide your own and indicate time is allowed To reach out to your Insurance Company, so you can verify that it does cover storage units, this so that you can sign up, pay up front and get settled in. Once they have payment, and you your signature you will never be able to get ahold of a human being, to inquire how the heck you cancel out of their orange insurance. I have called multiple times to only get automated system that wasn't programed for things like how to cancel out of their orange insurance. When i finally heard an actual voice of a human being saying to leave a message and someone would get back with me, well i did leave a short message, and 3 days later nothing. All i want is to cancel their insurance and get reimbursed because at this rate i will be billed twice for 2 insurances. That is why i'm leaving this a rating 1. This day and age, it is so difficult to get great customer service. Then lets talk about the temperature. 97 degrees. Do not place anything that cannot take the heat. It has to hit 97 degrees before it cools down to 94 degrees. Their website reads indicates temperature max at 80 degrees. Another false advertisement. For all those out there that read these, that are old school. Please be careful coming to public storage. The area is clean, but HOT so they can profit of of us while giving mediocre to poor service. Please have your Insurance ready, otherwise you WILL PAY TWICE FOR INSURANCE & NO ASSISTANCE TO CANCEL OR REIMBURSED.
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August 2023 by Kelsey Frazier
I was pleased to find a nice, well kept property and office.Mary was lovely and very efficient while helping me. I’m happy that I chose this location on my search for a storage unit!
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August 2023 by Dolores A.
I was helped by Mary at the Pflugerville location. She was great and helped answer all of my questions.
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July 2023 by Lola B.
Very friendly, professional and efficient. Great location, easy access, clean units. Overall a very pleasant and relaxing experience.
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July 2023 by Zoe Adams
The branch manager Kizzy is amazing! She was very reassuring and kind. She is honest and you can tell she takes a lot of pride in her facilities. She walked us through the whole process and told us all the ins and outs. Thank you for making a difficult process so easy!
