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July 2023 by Chase S.
I've been using The Atypical Mechanic since 2018, probably about 5 or 6 times in total since I was a freshman in college. Every experience I've ever had with their mobile mechanics was very professional, and they're all very kind. My last appointment I had a series of issues - starting with my brake lights never turning off and ending with my battery being dead. I was told this was fixed by my mechanic, and it was not. I took my car to get a car wash some days later and once I returned home my brake lights stayed on until my new battery that had just been put in died again. I spent around $360 in that initial appointment and am left with a dead battery and a burnt out brake light. Yet I also understand that mistakes happen. The real root of my issue is that I texted my mechanic back after he asked how my car was doing to tell him what had happened and he never responded. I wasn't even expecting any sort of reimbursement or free/reduced fix. I just respected them enough to expect some form of response. I was fixing that car up to sell and was going to sell it for $1100, and now I have to scrap it and make $165 because I can't waste anymore money fixing this battery. I've actually just lost around $200 in this whole process. I think they're very nice people, but it really is just unfortunate that I probably won't be using their services again.
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March 2023 by Rob P.
I can no longer recommend Atypical Mechanic after how they have recently treated me.I originally used them in 2021 and left a 5* review for them, but the short story is they quoted me a flat $120 diagnostic fee, showed up and did the diagnostic and asked for $240. We were able to work that out, I thought, and I left a 5* review as they did do the diagnostic I paid for.Fast forward to February of 2022 and I had them back for a different problem, and they diagnosed the problem as needing a right front wheel bearing. Took the car to Juke and did the job and that didn't fix the problem at all. After some diagnosis at Juke, they said I would need the left front wheel bearing and new engine mounts to fix the problem. $2,000 in repairs later, the problem went away. I never left Atypical a bad review for their diagnosis even though it was only 1/3 of the problem. Lucky for me, Juke was nice enough to waive their diagnostic fee to find the real problem.Fast forward to 2023 and I emailed them for a few price quotes for other jobs. After some back and forth, they told me they are "not the best fit for [my] mechanic needs moving forward." I don't remember anything happening when they did the diagnosis in 2022 other than their tech leaving an expensive tool in my vehicle which I contacted them to return. I guess they finally decided they were mad from 2021 that they didn't get another $120 out of me? I don't know.I asked for clarification on what their issue is but they refused to explain if it was anything other than the first incident. I've paid my invoices and have no issues with Atypical Mechanic, so I'm not sure what their issue is with me.UPDATE 03/29/23: Jeremy makes two points in his response. First, that I knew the diagnostic fee was hourly. This is incorrect, and his original message says: "Our evaluation fee is $120. This is also our hourly fee so if your evaluation is under an hour the remainder of that fee would go towards the repair." The first sentence says the evaluation fee is flat rate $120, not hourly, and only talks about a discount applied to the hourly rate for repair. It's poor wording on his part, and when we spoke on the phone Jeremy seemed to understand where I was coming from. Apparently that was not the case, and two years later he still feels like he is in the right and I'm combative.Second, he says I cancelled multiple appointments within an hour which is just a blatant line. I looked over all of the emails, and here are the timelines for all of my appointments:01/31/22 @ 3:02pm: appointment scheduled for 02/11/22 @ 1:30pm02/10/22 @ 2:57pm: rescheduled appointment for 02/14/22 @ 11:30am (22 hours in advance)02/14/22: appointment kept and paid $120 diagnosis02/14/22 @ 3:49pm: appointment scheduled for 02/24/22 @ 1:30pm02/23/22 @ 7:34am: appointment cancelled (29 hours in advance)With Atypical's appointments running 2 weeks in advance at that time, it was hard to know my schedule that far out. I rescheduled and cancelled when I found out I would not be available. 22 & 29 hours does not seem egregious to me, and I'm sure you filled those holes if you were booking 2 weeks out. But to say I cancelled MULTIPLE TIMES and WITHIN AN HOUR is an outright lie. You can say that you found me combative, but don't lie, Jeremy. Not a good look when I can pull up the times from my email to prove you're wrong.
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August 2022 by Anna G.
Gary was a pleasure and explained everything in non-mechanic terms. He diagnosed an issue with my car that Auto Zone and Flamingo auto repair on Guadalupe both couldn't figure out. My car is running smoothly again. I purchased a new starter and Gary installed it. I called around to see if I could find it cheaper and sure enough, Atypical was the cheapest. Glad I took my brother's recommendation and called them. It is also incredibly handy that they come to you. My massive apartment complex is confusing for visitors and Gary found me without any issue. Honestly, what was a gift in and of itself.
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May 2022 by Robert G.
Replaced alternator on 3/14/22. I was stuck out in the middle of nowhere in S Texas. 3 hours away from home. Battery started losing voltage. I had zero choice to get to a local mechanic there in town to have the battery/alternator tested. The battery passed, after they charged it, but alternator failed. I had to go to a parts store to buy a battery and have the mechanic replace it. $200, I was on the road. I called the warranty company (as Atypical) doesn't warranty their own work) the warranty guy told me that unless I had a work order from the 2nd mechanic, they aren't going to honor the warranty. I just got off the phone with Fallon (office manager) I was upset, because of the warranty company not honoring the warranty. Fallon was extremely rude and condescending...I have the whole conversation recorded. She was belittling and even said "it's not my fault you were in a small town that doesn't do repair orders" she had no sympathy or empathy for the stress that I was under. DO NOT use them....they use parts from Orielly's and ask any mechanic ad a huge majority of them will tell you how crappy their parts are.
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December 2021 by Josh L.
Repaired problems that were quoted 2-3x from other regular mechanics. The convenience is a great added extra.
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November 2021 by Natalie M.
Just had brakes done and for 25% more than quoted. Now I need new ones already?! Not even a year!!!
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September 2021 by Stacy S.
Working with Jeremy at Atypical Mechanic was amazing!! He provided an explanation as to what is going on with my multi-function display screen, the risks and benefits of replacement options and a reasonable quote. He arrived at my house on time, fixed it faster than expected and charged me less since he completed the job faster than his original quote. He also fixed another thing on my car. I cannot recommend him enough!
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July 2021 by Shelly C.
Appointment was available next day for service at my home. They were in touch and responsive the whole time through Yelp. Mechanic arrived on time, did the necessary work in line with estimate, plus checked some other routine things out like brakes/tires/air filter/etc to let me know their status. Couldn't be more satisfied!
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May 2021 by Michael J.
When there's something strange...underneath your hood...Who you gonna call?Atypical!Had a weird squeak bugging me for years that other mechanics either didn't have the patience or skill level to correctly diagnosis. Jeremy came out and diagnosed it in under an hour and the problem is gone!My 16-yr old vehicle is now sounding like I just drove it off the lot. This car will easily go 300k+ miles with the help of Atypical. I've also found their prices to be quite reasonable.
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March 2021 by Glenn C.
My 1st appointment was delayed because of our first winter storm. Mechanic came the next day in freezing cold and quickly repaired my car. Nice guy super polite and suggested other things we will eventually fix.
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January 2021 by Sebastian G.
We've used the Atypical Mechanic 3 or 4 times over the past year and the service has been outstanding. Our personal car and business truck were stranded in the street and driveway so we logged on to their site and booked an appointment for them to come out to the house rather than pay for a tow to a garage. Booking the appointment online was super-easy, and the rates for repair were comparable or less than what it would cost if we went to a shop. Considering we didn't have to pay for a tow, we saved a lot of money!Our mechanic, Jeremy is always nice, professional, knowledgable, and clean. And during this pandemic follows COVID safety guidelines and sanitizes the vehicle when he's done. It's also super-convenient having the mechanic come to your house on your schedule. No more dropping the car off after hours or at the break of dawn. You have to be crazy not to take advantage of his service!
