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November 2023 by la fu
They lady with the chin whiskers is very rude on the phone and in person. She will argue on the phone with you and yell at you. She was slamming stuff around at the tow site. The “manager” claims he watches her on camera , but couldn’t tell me ANYTHING. I talk to two different managers one barely spoke English and the other one was actually decent (professional). They tow cars that have current registrations here! Scammers and the chin whisker lady took my car right before thanksgiving. I hope they feel good about themselves. They also damaged my bummer and they took forever to give me MY vehicle.
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November 2023 by Kihl Vanderhoofven
Last night 11/19/23 two employees from Triton towing broke into and attempted to steal my girlfriends car from our apartment complex. When confronted they said their boss told them to pick it up and they don't want any trouble. Both men left in a hurry in a dodge ram license plate# SXT 5572. They destroyed the steering column and dash and messed with fuses and relays under the hood causing brake, ABS and check engine lights to come on. One of the men were kind enough to leave their phone on the passenger seat tho? I was able to identify MATT HARRIS within 5 min, thanks bro! Lawsuit gonna be filed this week. Regards. Kihl
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November 2023 by Becky M
towed my car from my apartment complex’s parking lot, we have extremely limited parking and there’s never any parking when you get back from work so the only options are covered parking or handicapped spots. i parked in a handicapped spot for one night expecting to have a ticket in the morning but the car was towed. i highly doubt that’s apartment complex policy but i will be calling them in the morning as well. charged me $230 to pick up less than 24 hours later. after reading the other reviews i have no doubt in my mind they took my car just because they felt like it when i should have just gotten a ticket.
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October 2023 by Tiffany Real
Unprofessional and not capable of doing their job. Everyone at my apartment complex pays for a designated spot because parking is very limited. They requested information they needed for the tow and never came even after being contacted 3 times after the initial request. This establishment is roughly 26 minutes away. It should not take 3 plus hours to "process" a request and never come. The staff that text and receive phone calls are ill mannered and write...as if it's a burden that they actually have to do their job when people call.
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October 2023 by alyssa mendoza
Got my car towed here and honestly it wasn't a bad experience. The lady at the window was friendly and helpful. You have to call an hour ahead to schedule the pick up but other than that everything was great.
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September 2023 by Kathleen Gothong
I normally don't write a review and if I do I would always give a positive feedback to support the business but in this case, Triton Towing is the far the worst towing company I've ever dealt with. I called them to tow an unregistered vehicle parked at my carport at the apartment around 3:00 PM. They responded and said to let them know if they moved. I called and said please have someone tow this car and they responded in a very rude and unprofessional manner. As if they were having a bad day and they passed on their rage on me. I checked later in the evening if the car was towed and to my surprise, the vehicle was still there and the towing company did not send anyone to tow the vehicle. I was just so disappointed to have gone through this terrible service and felt so helpless. All I can say is they're inefficient and unreliable.
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August 2023 by Harry Q
Absolutely the worst service and most unethical people in the business. They work with apartment complexes to steal peoples cars even when they're registered properly for the night. Car was towed an hour after parked and tow company even confirmed it was registered but claimed "the apartment policy" was to tow it. Don't make no sense. On top of that yalls attitude is always so out of whack, be human stop bein so stuck up over simple questions! Yall have no sort of ethics, and i hope every single one of you gets the karma you deserve.
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August 2023 by Anna Bosh
These people are scammers and have nothing but unprofessional people there. They will scan you and charge unfair fees. They won’t tell you their rules and regulations and won’t tell you what they are charging for. When asked they stutter and get loud. This place should be closed down. And most of these people look like they are felons and on drugs
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August 2023 by Magdalia Falero
I had a great experience with Triton Towing. I contacted them to remove a vehicle in my registered parking spot and they worked efficiently and swiftly. I was able to send my necessary documents right through the phone via text and they came out as soon as they were available. No one was rude or unprofessional toward me and I enjoyed my experience with them. I’m really happy they’re contracted at my property.
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August 2023 by Tommy Banks
I’ve only met two good staff out of this whole establishment. They won’t tell you there names because they don’t want to be reported when in the wrong. Luckily I record everything via living room camera. Whole conversation is recorded on speaker. They won’t leave messages for supervisors either. So if I were y’all I would just go down there with evidence. I’m already filing a Better Business Bureau report.Service: Car towing
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August 2023 by Crystal De La Mora
I’ve called on multiple occasions to report cars parked in my reserved parking space, but they’ve never completed my requests. When I called to ask if this is normal, to not come and not tow cars, their “reason” is they only have 1 driver to cover all of Austin so they may or may not be able to complete requests. As a business owner myself this is an excuse and very unprofessional to the apartment complexes that you have contracts with. If you’re an apartment manager please steer away from partnering with this company.
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July 2023 by Eldad Kushnir
Very unprofessional they towed my car and damaged my front bumper.Also, what I was charged two days of storage even though I picked up the car less than 24 hours after it was towed .
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July 2023 by Haley
I’ve never had such a good experience with a towing company in my LIFE. Here are a few beautiful moments from my experience today:- The team in the office was polite, professional, and CARED about service and the vehicle I needed help with.❤️?????????????????????❤️- The tow truck driver was above and beyond. Let me tell you something about?? ~ Will Willis ~ ??Not only did he preform the tow with complete respect, care, and caution, he also went out of his way to talk with me about what was wrong with the car. He towed it to the location we had agreed upon, and also took it upon himself to go above and beyond and FIX the vehicle in a matter of minutes. He wasted no real time in his workday. It took MINUTES. YEP!He’s going to be our forever mechanic. AND this company has our business for any random towing needs.Service: Special vehicle towing
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June 2023 by Ej Wilson
Predatory, It took four hours for them to let me pick up my car. Their phone people give false information and are extremely rude. These people should be ashamed. Also my car was registered from the lot they took it from.Service: Car towing
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May 2023 by spicy onibento
Our car was fully registered to park at our friends complex with confirmation from the complex itself. We parked in visitors parking at 1am and their towing truck waited until we went inside and apparently immediately towed. We got up at 5am in the morning to check on the car and it was gone. All my clothing and shoes as well as work laptops. The complex stated that they tired to reach out to the towing company but tritant refused to acknowledge that they where wrong. The first man we spoke to was nice but had the phone taken mid convention by an horrendously rude and snappy woman. The woman later got into a screaming match with my partner after she asked her if we could take any of our clothing or shoes put on seeing as they had towed the car when my partner was Shoeless.
