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July 2023 by Google user
My experience here was top notch today. Not only did they get me in on time BUT they came back in and told me I don’t need brakes and don’t want to charge me for something I absolutely don’t need right now. They didn’t charge me for the brake inspection. And notified me of a possible oil leak. Great people. Highly recommend!
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July 2023 by kimberly istre
Great shop,walked in took my car right away,needed rear brakes,was out in about an hour and a half. Katie is awesome,very helpful. Definitely recommend this shop
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July 2023 by Jody Delino
I’ve been using Tuffys for over a decade and until a few years ago, the store manager has been awesome. Over the last couple years they’ve struggled a bit but now they’ve got a new store manager that understands the business and the customer. Good for them. Had a fantastic experience with my recent repair.
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July 2023 by Erin Beltran
My experience here was top notch today. Not only did they get me in on time BUT they came back in and told me I don’t need brakes and don’t want to charge me for something I absolutely don’t need right now. They didn’t charge me for the brake inspection. And notified me of a possible oil leak. Great people. Highly recommend!
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July 2023 by Overlanding Outfitters
Absolutely great experience told me what needed to get fixed and what I could hold off on and just monitor at my oil change intervals (no pressure selling). Highly professional staff all around will be recommending to everyone I know about this place
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June 2023 by De'Andre Phairr
Great service. Great customer care. Great professionals and great people. It is hard to find good mechanics you can trust to fix your car or truck. I highly recommend them and will definitely let family and friends know about their great service.Thanks Tuffy keep up the great work.
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June 2023 by dortiz0018
I came in for a state inspection. Everyone was very friendly and accommodating and they were able to get me in quickly despite being busy. But there were several mistakes along the way: they recommended an additional service “based on the inspection,” but upon further inquiry it turned out they recommended that based on looking at the account of a different car- not mine- so my car did not require that service. They charged me for a full inspection price, not the lowered one for a car newer than 2 years old. They did not give me the paperwork I needed to register my car. A lot of issues for a simple thing that would not have resolved if I hadn’t questioned a lot. They did seem apologetic and gave me a $7 refund in the end so I am going to give them the benefit of the doubt and assume all of this was just unintentional.
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June 2023 by joey gambino
I went to a couple places before I came here and everyone seem to try to rip me off after bringing my vehicle here I feel right at home they were straight up and honest with me and the price was way better than the three other places I went to and they got me in and out really fast there’s no other place I would bring my business to. I want to thank the crew at Brakes Plus for all the help and especially think you Randy for everything you’ve done for us I will be sure to let everyone know and you have a customer for life.Service: Brakes
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May 2023 by Angel Rivillo
Great service. Great customer care. Great professionals and great people. It is hard to find good mechanics you can trust. Randy, the person in charge, made me feel welcome from the very beginning and he was honest with all my car assessment.I will be coming back and letting my family and friends know about their great service.Angel
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May 2023 by Stephen Goody
I went there to get my brakes check. I just got my brake pads and rotors replaced a few weeks ago. I did not tell them that I already have it replaced just to see if they will recommend me to do it. I was hoping they will be honest to tell me that they do not need replacing.But, they strongly recommend that I need it replaced because of some specifics I don’t understand. They even pushed me to do it and get $50 off from my $590 bill.I’m guessing they get some sort of commission if you get their services and product even if you don’t need it.I was disappointed since the reviews here say they were honest. Don’t get me wrong, they were very friendly but was dishonest and there is a big difference.
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April 2023 by Uno's Production
The Tuffy Auto Service here is the best place to take your vehicle. The employees here are awesome, including Katie, who works at the front desk. If you want true, great customer service for your auto. This is the place to go. I want to thank them so much for helping me with my vehicle. I recommend people to take their vehicle here.
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April 2023 by Ja'Net Mitchell
My husband truck was making noise, we called and they answered. It is hard to get mechaic shops to answer thenphone. Not only did they answer, but they delivered. We called Saturday morning, dropped the truck off, and it was fixed the same day. I believe that the prices were fair. THANKS Tony for being such a great help to my husband. He really feels lost without his truck, and I am glad it is back in working order. Be blessed. ?
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March 2023 by Gregory P.
First experience with oil change was great, no complaints. 2nd oil change not so great. My online appt did not show in their system. They said they could still do it and it would be 45 min to 1 hr. I came back to pickup after 1-1/2 hr and they hadn’t even started. Left with no service performed as I had somewhere else to be.Service: Oil change
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February 2023 by Bryan Estes
Great experience. Alex was professional, courteous and knowledgeable. The tech in the back named Cameron was fast, safe and helpful. If you need a brake change, oil change, alignment, state inspection etc, this is the place as it is reasonably priced with a convenient location. Thank you for everything.
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January 2023 by Ruth Jordan
These people are Rock Stars! Last minute availability for my brakes today in less than an hour...and all with a kind, professional crew and affordable, clean facility. I live in Georgetown, but will go out of my way to come back to Tuffys in Pflugerville!