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January 2026 by jorge cisneros
Sold my vehicle with them and everything went smoothly. Was in and out in 30 mins. Fast and friendly service!
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January 2026 by Albert Trevino
Excellent customer service. Made sure every wrong was corrected. Worked with AJ and Nalia and have zero complaints. Will be returning in the future!
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December 2025 by John Freeman
I've sold two cars and bought one. Sales people don't pester you and they have a wide selection. You can preview vehicles online and even have one sent to your location from another Carmax. Warranty is worth it.
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December 2025 by Magic
Great place to get a vehicle for good bad credit. They will help you get the right vehicle you need not want and what you can afford. Just the trade in value they low ball your vehicle. I have 2020 nissan maxima platinum and the offer is ridiculous. While the competition offers more for your vehicle. Keep in mind I bought this vehicle there. Great place to start a credit. Though.
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December 2025 by fencerider
Quick, easy and stress free. Thank you Carmax
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November 2025 by Kelly Gaskin
I had a great experience with Carmax in Pharr. I found a vehicle online and reserved it. When I went in, Vic was my salesman. He showed me the vehicle, we went over the vehicle report, he pulled up my approval and I completed my purchase.
After having a terrible experience at another large dealership, and wasting hours of time, I was skeptical they really would be able to sell me the car without a major hassle, or without trying to upsell me into something else I didn’t feel comfortable buying. Carmax also gave me thousands more for my trade-in than the other dealership wanted to give me. I had a great experience and Vic was awesome.
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November 2025 by Maria Palacios
Friendly professional staff (greeting) asked if we needed water or coffee, very clean lobby, waiting area, great looking vehicles. Our staff member was so so helpful and knowledgeable. Josue is very friendly and easy to talk to and explain the papers I was going through.
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November 2025 by AJ Holguin
After my recent purchase of a Tesla model 3 . I’ll never ever step foot into a dealership to purchase any vehicles . The whole experience with Carmax was very painless and something extremely new to me. Calling a number and having an advisor work with you over the phone and send you accurate text to your phone with the vehicles in stock was very incredible . If you needed your car shipped to your local carmax store . The advisor finds a model as close as possible to your area and a transfer fee is charged and you get updates daily until your vehicle gets delivered , but even before you are able to transfer you will know if you are approved for a car loan . No hassles , no issues all your transactions. Are completed and in a few days . You are driving your car . Jaun was my local contact person . He just verifies your information and the delivery car is you driving away ., Car max is the only way to purchase a vehicle . The gained a loyal customer today ..
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November 2025 by Charles Miller
The online offer was was several thousand dollars more than what I was offered when I arrived. Had I not had a funeral to pay for I would have walked out the door and drove my Jeep home.
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November 2025 by Leo Mendoza
The staff was super helpful and they had a ton of cars to choose from.
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November 2025 by Ingrid Keys
I went online to see how much Carmax would give me for my car. The online offer was more than a dealership and other sites offered. I submitted all my paperwork online. When I arrived at Carmax, I was greeted by and interacted with the friendliest customer service people. I was a bit reticent and thought they might lower the offer but after the car was appraised, they confirmed the online offer and we sealed the deal. I walked away a very happy customer. When I am ready to buy another car, I will definitely consider buying from CarMax.
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October 2025 by Priscilla G.V
Braulio didn’t do his math and ruined my whole application make sure u don’t go with him he won’t make it work for u 💯
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October 2025 by Kassie Quiroz
I wouldn’t recommend buying a car from here. I went with confidence and trust for them to help me get my first car and instead I got a headache. I purchased a Ford Focus 2017 back in March 11 2023. Not even 3 months with the care the transmission broke. I had to pay 2k to get it fixed then 900 for the wheel hands and 500 for new tires apparently the tires all had holes that were just patched up. Then paid 1,500 for the engine to be fixed because it fell down due to the latches were just being held by a black tape wrapped around multiple time. When I tried calling to see if the warranty covered they told me it was only for 90-days. Then I try to trade in the car and it was worth only $200. Then there goes another 500 on gas tank repair. I have honestly put more repair money in the car than paying it off. The customer service isn’t good cause no one will help find a resolution to the issues.
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September 2025 by Joe Barroso
I bought my Mini Cooper from Carmax in Pharr in August. It’s my dream car and they happened to have it. I decided I’d buy it on the spot. I had the car shipped from Houston and they called to tell me it was in and ready for me to test drive. I knew I wanted that car and I didn’t have to test drive it. I let them know I wanted to buy the car outright with no financing. They expressed me through and the whole process took less then 30 min. I drove off with it that day. I did have to take it in for minor things and I wanted to take advantage of their wonderful 90 day warranty. They were great and took care of my car. Ad a used car I knew any of the cars could have some things to take care of and they did. They are great and they treated me and my car with respect and grace. If I ever have to buy a car again, I will go with them for sure. When my car needs service after 90 days, I will go with them. Great people from beginning to the end. I’d like to thank Monica, one of their floor staff helping Braulio with the sale and the paperwork. She helped me every time I went in. She even advised me that I could ask for an uber or Lyft back to brownsville when I had my car fixed. Thanks Monica?
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September 2025 by Belinda Wade
Experience was very good they give me a fair price for my truck. They got me a lift ride home. Transaction took about 45 minutes from the time I walked into the door until I was getting into my ride for home.
