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November 2023 by Sofia Gonzalez
Do not recommend this place at all. They told me waiting time was 2 weeks for my car and they took 2 months to give it to me. Even after they took so long, once I was given my car I saw so many things wrong. They scratched my window tint from the Inside and had to get all 4 of them replaced somewhere else. Also, my airbags are marking that they aren’t activated in my car when that wasn’t an issue before I took my car in to get fixed in this place. They also caused problems with my radio, before it would turn off once I opened my door, now I have to make sure that I lock my car if not the radio will stay on. My window mirrors aren’t the same either, and didn’t let me know about that either. Very dissatisfied with their work, wouldn’t recommend this place at all.
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November 2023 by Jaime Villarreal
The staff there was a very hopeful, they kept me informed on the progress of my truck, and the work was outstanding
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September 2023 by Carlos Rincon
Terrible service never go to this placeServices: Transmission
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September 2023 by Jose Gonzalez
Update#2: They changed my date again to October, they lied and told me it was only paint, but then reassembly, now there are missing parts. They take bo accountability for their mistakes nor lies. NOW IM HERE AT 7 MONTHS WITH NO REPAIRED CAR. They are incompetent and don't care because they do the bare minimum and still get paid, even if it costs others moneyUpdate: They pushed the Date till the End of September, 6 Months and I'm $6000 in the hole. Owner refused to help despite his respond, tells me it's not their fault. Do Not take your car here.Original Review: Cars been here for 5 Months, Estimators don't update you and forget. They barely started working on my car 3 weeks ago, My rental is up to $5200 since then. I still don't know the status of my car. They lied to me regarding the status of part deliveries, one estimator tells me that there were some lost some parts that have to be reordered, causing more delays, This costs me money. They are denying paying my rental, telling me that it's not their fault, it's just the nature of deliveries. No accountability for their workers mistakes, and they are making me pay for their errors. I give up, they know that they are getting paid by the insurance no matter what, so who cares taking 5 months. I could go on and say the horrible experience I have had here, but I give up. They screwed me over $5,000 and got away with it and still getting paid.Services: Painting
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August 2023 by Joe Vargas
Car was discharge with Scratches it never had. My car is six months old went in for PDR service only. To my understanding they use a 3rd party company for PDR services.Service: Painting
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August 2023 by Yutwing Soto
Im very dissatisfied with their service they lie numerous times saying your car is ready when is not I guess they don’t check what their workers do they kept my car for three months my car Toyota rav4 2020 is red and they used white screw bolts on it. After all times time I had to take my car to Toyota dealer to have my car finally fix It was something wrong with a sensor they put on a water hose of the A/c which I have to pay they told me it is not related to the accident , my car has not and light on the dashboard as soon I had the accident those light come up and I told Mr Cantu about since day one. I had to invest in a buying an old car because I couldn’t keep paying a rental it is not fair how I was treated as a customer from this business. I will don’t recommended this business.
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May 2023 by Rudy Rodriguez
The actual repair of my truck was satisfactory, but unfortunately, their inability to get all the paperwork to my insurance company on time caused a 5 day delay in the eventual release of my truck.Those 5 days cost me over $300 in additional rental vehicle costs.What is worst is the attempted ploy by CARSTAR at blaming my insurance for the additional delay, when I picked up my truck, I was inadvertently given paperwork with internal notes showing that the delays were internal and not the fault of the insurance company.
