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October 2022 by Renato Palombi
A terrible experience with this company. Very unprofessional. When quoting a service, information given is not clear and they change without notice. They make mistakes without taking responsibility and make the Client pay for their errors. Very dishonest people. Absolutely must be avoided.
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October 2020 by Elizabeth Contreras
Great Service! Delivery fast and the driver, Jose Bocanegra was super kind. Delivery was supposed to be dropped off at my front door but the driver went out of his ways to drop it off where I needed it because I was not going to be able move it myself. I tried to tip the driver and never took it, he kept telling me this was his job and he was happy to do it. Thank you so much Jose for the GREAT SERVICE!
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June 2020 by Maritza Jara
I love working with the Estes Expressctesm. They are a great carrier and one of the best when it comes to import freight. Nelda Rodriguez from Pharr TX really made it a pleasure to work with. Called my back with in a few minutes of my request for help and followed up with me with updates on my freight. Good Job Nelda !
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March 2020 by Sebas_Go
GREAT customer service! Nelda Rodriguez was very helpful and quickly found a solution to my issue.Again, just great customer service!Best,CristianRFSLTD
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February 2020 by William Wise
I had an issue with a shipment and it was able to be resolved by a very capable customer service rep. She was very Knowledgeable and was extremely helpful with my issue.
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January 2020 by Lisa Manresa
It was a pleasure to do business with your company and a very special thanks to Ms. Nelda Sanchez for her professional and understanding assistance.
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January 2020 by Rhonda Kates
I have had some of the best Estes experiences with the McAllen Terminal. I have always received good service from everyone who I have spoken with and Nelda in OS&D is so very helpful. She has tracked down freight for me from every point in the US and rerouted many shipments for various reasons. Thank you Estes, Nelda, Tara, Max and every there!!!
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January 2020 by Jose Espinoza
I always get help from Nelda Rodriguez, she always have a great attitude, very helpful with any questions.
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January 2020 by Glenda Sanchez
Quick response received from Nelda the OS&D clerk and also a good customer service.
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January 2020 by Steve Fish
We normally use a third party service for setting up our LTL freight but this delivery required an intervention due to a change / request on the part of our customer. I called the McAllen Estes terminal and Nelda guided me through the process and made the necessary arrangements. In the end, happy customers all around! Thank You!
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December 2019 by Sebastian Gomez
GREAT customer service! Nelda Rodriguez was very helpful and quickly found a solution to my issue.
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October 2019 by Ezequiel Alejandro
Estes Sales Rep-Marcie Aguirre is an outstanding. She has helped us to solve issues with our customers. Service and quality is top notch.
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August 2019 by PRAETORIAN LGX
I had a scheduled delivery for today between 11 am and 3 pm. Havent received my shipment. I contacted Estes Espress Lines, and was notified that the package was lost and they were currently trying to find it. A simple notification of delayed delivery would have been great. I spent hours waiting for delivery.
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June 2019 by Michael Moon
Great customer service! Worked well with my schedule and very smooth process. Definitely consider using them for your shipping needs!
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May 2019 by Rhonda Thomas
The Estes-McAllen Terminal is one of the best terminals from customer service, dispatch, OS&D to managers!!!!! I always get prompt responses in regards to ETAs, assistance regarding missing freight (Nelda, especially, goes the extra mile) en route to their terminal and they even reach out to terminals who touched the freight when I need more information, flagging freight for earlier delivery times and all-around good service. Nelda, Max, Tara and the whole team are wonderful!!! Thank you
