Lowe's Home Improvement is a store where customers find better prices and friendly, helpful employees compared to competitors like Home Depot. The environment feels welcoming, and staff are often eager to assist with various needs. Customers have praised the store for its deals and the quick availability of products, such as refrigerators, which can be purchased in just a few minutes with helpful staff. However, some experiences have been mixed. There are reports of difficulty finding certain plumbing parts, with some customers receiving the wrong items twice. Customer service issues have also been noted, especially related to warranty processes and support for specific products like water heaters. One customer shared a frustrating experience involving a defective water heater purchased from Lowe's, where AO Smith's support was unhelpful, leading to a stressful return process that was ultimately resolved by attentive Lowe's staff who secured a full refund. On the other hand, there was an incident where a customer felt ignored and treated unfairly by an associate based on gender, highlighting that individual experiences can vary. Despite some challenges, many customers appreciate the helpfulness of staff, quick service, and the store’s deals. Overall, Lowe’s is seen as a good place for home improvement needs, with some room for improvement in customer service and product support.
Prices are really up there for anything at the store.
May 2025
As they're the competition to Home depot i have to say the prices are way better and employees are extremely helpful. They always have deals and the environment just feels welcoming.
May 2025
I went and looked for something for my plumbing but unfortunately some parts were not in stock. But these arey photos and videos I took.
