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September 2023 by Dr Feelgood
Worst experience ever.No Customer Service whatsoever.The Guys outside get upset when they have to do their job, which is to fill us up....There is wayyyy too much attitude, for the amount of work these folks do.If it were my choice, I would avoid this place completely.
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February 2022 by Hermes 09
3 stars but let me make one thing clear the maintenance portion of my interactions was top notch. I didnt wait long for a mechanic to come and help me and they try hard to fix the abs light in the trailer. At the end they found it was a part they couldn't get till Monday or Tuesday. Mind you this was a Saturday. Penske on the customer service side was a bit lacking and couldn't offer a reasonable solution to this. They try offering a 48ft but we need the 53. After escalating the issue couple of times they infact found a trl 300 miles away. Killing all that time escalating was my only issue
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December 2021 by Rich Cook
The worst customer service ever. Particularly the people who work the rental location from AJs Small Engine Repair in Humble, TX. Their attitude here was that that they didn’t care whether you gave them business or not. Extremely unhelpful and unwilling to offer any solutions. The Penske representative here couldn’t even be bothered to get up from his desk in the back of the store to help me. Instead an employee, who was dealing with all other customers by himself, and answering the phone, had to walk back to him and then back up front to me to basically carry on our conversation. These people were in fact so uncaring that they flagged my account so that I would no longer be able to rent from them. And the complaint on me was for something I was told to do by a representative at another rental location. All of this is not to mention them not having a truck ready for me despite having reservations made in advance. If you’re going to rent from Penske, I strongly recommend getting your truck somewhere other than AJs Small Engine Repair. They are the worst.
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November 2021 by O G
Slowest and worst service i’ve seen in a while and that’s cuz we deal with these types of places at least 10x a month. Made us sit around for 2 1/2 hours for something a little Flex Tape could’ve fixed in 1 minute. And every time we asked for a status we were basically ignored until we got the attention of the younger man inside. just don’t waste your time here unless it’s extremely urgent.
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August 2021 by Joe gonzalez
24 hour road service sucks. 3 hours waiting for them to answer. And more but. I ant got time . Penske over all .
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June 2021 by Trevor Holman
Great service led by a caring and gracious service manager. Took care of my truck in a timely and informative manner. Great crew all the way around.
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November 2020 by Javier Milian
I always use them when doing a one way trip because they give you unlimited miles.
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October 2020 by Bebo Cisneros
Best service fast and reliable!!
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August 2020 by Pippol
Disorganized, very long wait time, todays experience was so miserable i had to leave a negative review.
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June 2020 by Chuck D
We move trucks for Penske. Trucks were clean and ready to fly. Note in my truck said "touch points were santasized " Trucks are relatively clean and ready to go
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March 2020 by Zachary Meyers
Clean trucks, great service
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March 2020 by Jrefugio Moreno
su trato amable para los clientes
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October 2019 by Kathy Kuykendall
Loved their abilities to get us on the road asap. Thanks for finding us the assistance we needed. Will be sure to recommend this store and it's staff.
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October 2019 by Rose Moss
Good prices and good people.
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September 2019 by Tigger McGrath
Very friendly staff. Almost got hit by truck driver speeding through parling lot.
