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August 2022 by Phillip C.
So here we are 23 years with the same bank. I travel for a living and transfer money from my personal account into my business account as needed. On this occasion I drove from Dallas to Houston. I had around $800 come out for rent earlier in the day where I keep my rv in Houston. I purchased fuel and that evening before going grocery shopping I checked my account on the app around 5pm. I had a couple of hundred dollars showing positive. I purchased my groceries went to my rv and had a nice dinner. The next day I open the app and my account is negative. I transfer money to bring it positive. Well a day later I have two over draft charges totaling $66 for the gas and groceries. I call the bank and ask to speak to my account manager. She begins to tell she won't refund the charges. I asked to speak to her supervisor a Ms Jones. I politely ask her to have Ms Jones call me. My new account manger calls with great news the can approve one of the over drafts to be removed. Linda Jones called and understood what the problem was. She refunded all my money. Good Job!
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April 2022 by Allan Pagoada
(Translated by Google) It is a very slow Bank in all processes. It really is to have a lot of patience in everything. It is not able to make things easier like in other banks. I say this from my experience. Greetings from T,X USA(Original)Es un Banco muy lento en todos Los procesos. Realmente es de tener mucha paciencia en todo. No está capacitado hacer las cosas más faciles cómo en otros banco. Lo digo por mi experiencia. Saludos desde T,X EEUU
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February 2022 by Alice Oliver
I love this bank, it's not always an ideal situation but they always make it right!! They are 100% about customer service and I find that rare in todays times. I wouldn't want to bank anywhere else. Point Bank in Pilot Point is the BEST and so are the employees!!!!
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October 2021 by Kandace Rhea
Had the misfortune to work with them to close an account my deceased Uncle had with the bank. I am very thankful we were working with an attorney through the process as initially was told incorrect information about who was entitled to the funds. If you are in a similiar situation, seek legal advise if possible.
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November 2020 by Patty Wheeler
Best bank in the area, very nice people and very helpful to their community ❤
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September 2019 by Monica Morales
Terrible card activation services have to go 3 days without being able to have access to my bank account because they don’t have an automatic system to activate a debit card. Honestly come Tuesday I will not be banking here anymore so inconvenient.
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July 2019 by Tracy Sales
Best bank around.
