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November 2023 by Amanda Newell
If you decide to do business here, triple-check everything they tell you, do not try to purchase a vehicle at their other lots, and make sure you know what rebates you qualify for because they will not offer you any or honor them. This dealership has no shame, no accountability, and no respect.Quadruple check their numbers before signing anything and inventory. Do not take anything they say for face value. They sugarcoat, lie, manipulate, and finger point and it is just all really really GROSS. Worst experience buying a car and I have purchased quite a few. Also, NO returns so do not believe when they tell you they will take a new vehicle back. Another manipulation tactic.They are "blind" to their sister lots rebates and inventory (even though it is the same owner and they are all on the same website!!) Just make the drive to them and deal with the dealership directly or, better yet; just use another dealership altogether and avoid Platinum. They said "Yeah we messed up on multiple accounts throughout your purchase but, the ink is dry so here is $540" to go away as "nothing else can be done for you."They also said that bad reviews are part of the business and they brought in a New Sales manager Eddie to mitigate all their bad reviews so, I guess they will be just fine with my honest review.Take your money elsewhere and learn from my stupid mistakes.
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November 2023 by Danny C.
Stay away!! Brought my 2015 Explorer Sport in because the touch panel wasn't working and wouldn't change modes. Also it was blowing hot on one side and cold on the other. They had my vehicle 11 days after given the okay to start work. Within those 11 days I emailed the service supervisor in which I was ignored. I try to get in contact with my "service adviser" and all I got was sent to voice mail or I'll call you back. In which they never did. Finally called them on the 11th day and surprise my car was ready. Picked it up and they fixed everything but the problem it was brought in for. I immediately turn around and take it back and was told by my "service advisor " I never told him of the air vent problem. Please tell me what and how I described the main problem with my vehicle. And manage to leave out the important details. So after being called a liar and the loss of confidence in their techs I have to take my vehicle somewhere else. They also replaced some suspension parts and the front end makes more noise than it did when I first brought it in. So if you want to be disrespected and waste money this is your place!!!
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October 2023 by Jim Gonsalves
Brought my truck in for a major issue. Mark ( the service manager) called me immediately when the wrecker showed up and started right away to diagnose it. We then discussed an action plan with reasonable timelines to get me back on the road. Luke, my service advisor was in constant contact with me and stayed on top of things assuring that my expectations were not only met but exceeded. Great job by everyone involved. Not only am I a happy customer but a customer for life!
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September 2023 by Kailey Rice
Johnathan and his team offered the best experience when getting my car detailed.I did the pick up and delivery option and they were great about communicating with me and did a stellar job of the cleaning as well— and I didnt even have to leave my house! I highly recommend them for your car needs. :)
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September 2023 by Delia Miranda
A Remarkable Car Buying Experience with Casey Davis at Platinum Ford NorthI recently had the pleasure of working with Casey Davis at Platinum Ford North, and I must say that the experience was nothing short of exceptional. From the moment I stepped into the dealership to the moment I drove off in my new car, Casey went above and beyond to ensure that my car buying journey was smooth, enjoyable, and stress-free.Casey's knowledge and expertise in the automotive industry were evident from the outset. As I was unsure about which car would best suit my needs, Casey patiently listened to my requirements and preferences. He took the time to educate me on the various models and features available, providing valuable insights and helping me make an informed decision.Throughout the entire process, Casey displayed a remarkable level of professionalism and genuine care for my satisfaction. He consistently went the extra mile to accommodate my needs, ensuring that I felt comfortable and supported at every step. His friendly and approachable demeanor created a welcoming atmosphere, making me feel like a valued customer rather than just another sale.What truly set Casey apart was his transparency and honesty. He provided me with all the necessary information, including pricing, financing options, and any additional fees. There were no surprises or hidden costs, which further strengthened my trust in Casey and the dealership. He worked diligently to find the best deal for me, ensuring that I received a fair and competitive price.Furthermore, Casey's attention to detail was remarkable. He meticulously explained the features of the car, demonstrating a deep understanding of its technology and functionality. He took the time to address any questions or concerns I had, assuring me that he was committed to my complete satisfaction even after the sale.The entire team at Platinum Ford North was also incredibly friendly and helpful. From the receptionist to the finance department, everyone I encountered was courteous and professional. The dealership itself was clean and well-maintained, creating a pleasant environment for customers.In conclusion, I highly recommend Casey Davis at Platinum Ford North for anyone in search of a new car. His exceptional customer service, extensive knowledge, and genuine care for his customers make him a standout professional in the automotive industry. Casey made my car buying experience enjoyable and stress-free, and I am thrilled with my new vehicle. If you are looking for a trustworthy and dedicated salesperson, Casey Davis is the one to trust.
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September 2023 by John Duong
I purchased a 2021 BMW X7 here at Platinum Ford, and it was the best price around the metro. Hands down great price on used luxury vehicles. My car was detail as promised and delivered on time to my house. I want to give a big shout out to the general manager Johnathan Franco for resolving our issue and taking care of us. I would buy here again.
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September 2023 by Kailey Eberling
Johnathan and his team offered the best experience when getting my car detailed.I did the pick up and delivery option and they were great about communicating with me and did a stellar job of the cleaning as well— and I didnt even have to leave my house! I highly recommend them for your car needs. :)
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September 2023 by Lacrica Olson
Great experience with Mark and his team. Today I had my car detailed and it smells and looks amazing. 10/10 recommend.I’ve been a customer of this dealership since 2017 and I’m really enjoying seeing the increased detail to customer service.Thank you!
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August 2023 by Krys Murray
I had a great experience with platinum Ford! From Jonathan Franco GM, toMark Callaway Service mgr, toTrent Johnston Valet Driver, the experience was comfortable and very pleasant. I’ll chose a detail package for my very dirty vehicle, and when it was returned to me, I couldn’t believe what a it was returned to me, I couldn’t believe what an outstanding job they had done on it. They came and got it, did the service, and returned it to me. The convenience of that was awesome! Give them a try, I don’t think you will be disappointed!
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July 2023 by Tammy Francois
If I could give these guys 10 stars I totally would! These individuals are more than just sales reps, they are altruistic, genuine and kind. From the moment I walked onto the lot, I felt welcomed and valued as a customer. Shout out to “Big Country”, that guy knows his vehicles!But what really sets this dealership apart is their commitment to giving back to the community. They are always involved in local events and fundraisers, and it's clear that they truly care about making a positive impact in Pilot Point. I am always seeing Jonathan at our local events and meetings. So not only will you receive top-notch customer service, but you'll also be supporting a business that truly cares about the community they serve.
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July 2023 by Andrew Scharff
Amazing experience from Jonathan and his staff. After dealing with some horrible dealer experiences in my area I flew down to Platinum from TN for not only a great deal but a great experience!
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July 2023 by maharshi reddy aekkati
I tried reserving 2024 ford maverick for which I was asked 10000 dollars over sticker. why would i pay 10000 more and get maverick. The reason for buying maverick is it being cheap truck which i could have as second vehicle for recreation. The two stars are for the salesmen quick response. Not sure if it is same with all dealerships.
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June 2023 by Tyler Acuna
Went there last weekend to buy my wife a car and it went as well as you'd hope it would. Harry, the one who helped us pick the car (used 2019 Honda) and showed us the ropes of buying one, went way above and beyond to treat us with kindness and respect, and made the whole experience memorable.They were willing to work with us on finances and made the process of buying a used car much less painful then you would expect it to be. The warranty seemed rather good, and if it measures up when the time comes, I'll update the review on it. Overall, I was very impressed with the dealership and would recommend them.
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June 2023 by Jose Fernandez
I had an amazing experience at the Platinum dealership I stumbled across. I was completely lost about where and when I could get info on my truck That I bought in Oklahoma. Little did I know that a very Professional & experienced guy named Danny D would help me with my questions the dealer I bought the truck with had little an knowledge about fords… i liked how he understood my Spanish & I regret not buying my truck at the location where Danny D works. With that being said, my wife will be buying her next vehicle at platinum ford house in Tx. Thanks Danny
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May 2023 by Sausha K. Renfro (Krystale)
I highly recommend Platinum Ford. Oscar helped my husband. He's a good guy and cared about getting him into the truck he really wanted. He even let him take it home overnight so he could test out the truck. Ultimately, we made the deal because they listened to what we were looking for and helped us stay within our budget without being pushy. They never rushed our negotiations and wanted to make sure we were both comfortable with our decision before walking out with a truck. I am very happy we took our business here and would definitely come back for future vehicle purchases.
