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March 2023 by Sergio Trejo
Great service. The return business was out of business but Uhaul gave me a few more days to return the trailer in a nearby city.
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November 2021 by Sharon Bowdoin
These guys were very kind and helpful. Was in and out with my trailer with no problems at all.
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October 2021 by Gloria O. Byrd
Gary, who rented the U-haul truck to me, was only 37 mins late and never acknowledged me, nor did he explain or apologize for being late... I guess that's the norm here in Bandera for some.. The process was pretty painless, minus the poor custmer service I received at this location. I have never been treated w/this amount of disrespect at any U- Haul store that I've been to over the years; I guess today was my day...???
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October 2021 by G. O. Byrd
Gary, who rented the U-haul truck to me, was only 37 mins late and never acknowledged me, nor did he explain or apologize for being late... I guess that's the norm here in Bandera for some.. The process was pretty painless, minus the poor custmer service I received at this location. I have never been treated w/this amount of disrespect at any U- Haul store that I've been to over the years; I guess today was my day...???
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March 2019 by Sarah Simms
This is the worst place to rent a Uhaul from. I only have then 1 star because 0 isn't all option. We rented a big truck around November from pipe creek to medina and back. We were well within our mileage and we didn't even keep the truck for our entire rental length. When I picked the truck up nobody was there like they were supposed to be and it took us forever to get ahold of someone to tell us where they had left the key. When we returned the vehicle the guy that works here told us her be there and wasn't so we put the key in the drop box and left. I had already told them we were leaving it as they we're supposed to meet us anyways. We thought everything was fine until we went to rent another Uhaul and was informed that we had an outstanding balance for going over the mileage and keeping it an extra day. We called and left a msg with the guy that works are this location that morning and did not get a call back until after 9pm. They were supposed to fix the situation and did not. It has taken the actual uhual head quarters over a month to try and fix the situation. It has taken this long because Uhaul couldn't get in touch with anyone here. It is finally clear to say the least. Do not use these people to rent a trailer.
