December 2019 by Michael B.
I visited CVS in Pittsburg Texas 12/20/2019 looking for cold medicine. I decided on Alka-Seltzer Cold & Flu mainly because of buy 1 get one 1/2 price. I proceeded to checkout in front of store and was told by cashier Demetria that offer was only good with CVS card. I didn't have a card, so I asked for one. Cashier said I had to give her my phone number or email to get a CVS card. I voiced my opinion that I didn't think it was fair to ONLY offer sales or discounts to people that had either of those. I explained that some older people have no use for computers nor emails. Some don't have phones. She again stated that unless I have one of the two, I could not get a CVS card. I asked for a Manager to express my concerns. Nether female came to register, identifying herself as Crystal, who repeated the same to me as previous cahier had. I repeated to her same thing I told 1st cashier. She said that if I didn't have an email or phone numbers, she would not issue a CVS card either. I then asked for corporate number to express my concerns to them on this policy and to complain about both cashiers attitudes. Both were very unhelpful on this issue and I saw neither one of them smile at any point. It was like I was bothering them while I was trying to make a purchase. I told Crystal that she could either sell me the product or I would just go down the street and purchase the product for other store with no hassle. She reached in a bag of cards and inserted one in their system and sold me the medicine for the discount. So in the end they can offer a product without my email or phone number. If this is true, why couldn't we have not wasted 20 minutes like we did and swipe a card when I first came in and I could have been in and out in 2 minutes? Horrible customer service from front of this store. I called CVS corporate as soon as I got back in vehicle. After about a 10 minute hold, listening to a recorded message on how due to the large volume of calls coming in, my wait would be long, a customer service agent finally answered. I explained the whole process above to her and she said I did not have to have a email nor a phone number to get a CVS card, that if just helped them keep up with my purchases and me get my rewards. I explained to her that I did not want to be kept up with and I never use rewards, just want to purchase products at same price anyone else with a card can get them for. She said she would forward all this to the District manager. I asked for her to let the District manager know I wanted to speak with them. As of this date, no one has called me back.