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March 2023 by Sandra Logan
Marci Parker helped us with our accounts and is very nice and informative which is gratefully appreciated
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March 2023 by Belinda Bacon
I’ve had nothing but good experiences in my short time as a customer. Marci P. really goes above and beyond to provide the best customer service!
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March 2023 by Patricia Luman
Helped me with setting up my accounts and answered/addressed all my questions and needs.really friendly and curtious staff.all banks should be like Guaranty!!
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March 2023 by Chelsea Ybarbo
Great customer service and great people always smiling
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March 2023 by Daffney Edwards
This bank is very unprofessional and my husband felt like he was discriminated against. My husband and I went to Guaranty Bank in Pittsburg in July 13 and spoke with a Cruz Alvarez. We told her we needed a small business loan for some heavy equipment. She questioned us like my husband’s business was not legit, but I took it with a grain of salt. She told me all the information that was needed and I sent it to her. Including tax returns because my husband has been in business for 4 years! He had to consistently reach out to her to get the status of his application and on July 22, he was told that he was approved. She said he needed to pay 30% down. On Tuesday, he took her the 30% and she question him about purchasing from a private owner. He told her he was purchasing from a dealership and she questioned him about that. That question was irrelevant because that should have been asked before the approval. On Wednesday, he had to reach out again to them because he hasn’t heard anything and she told him his documents would be ready to sign on Thursday. He goes today and they tell him he’s declined with no explanation and he even said one of the officers of the bank had a smirk on their face when the message was delivered. I have been in the financial industry for 15 years and I currently work with small businesses owners. If we treated our clients like this, we wouldn’t have any. It’s a classic case of judging a book by its cover. You definitely reap what you sew and Guaranty bank is sewing rotten seeds with some of their employees. He went to the Guaranty Bank in Mt. Pleasant and spoke with their loan officer and she said she didn’t understand why it was declined. We will be contacting corporate.
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March 2023 by Rafael Segura
There are no more words than EXCELLENT SERVICE, very friendly staff, fast service and without many complications, from the best banks in the city!
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March 2022 by kristina pierce
Very nice and helpful associates. Very quick and nice branch offices. Cool change dispenser also.
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March 2022 by LANA MCLAUGHLIN
Everyone is so nice and polite - Your not just a number - Even as they grow - the small town politness still remains - awesome - Great Job
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March 2021 by Steve Berning
Moved our banking to Guaranty. Beverly was more than outstanding. Helped us navigate and set up all our banking needs. Very happy and glad to be part of a community bank!! Thank you for everything, Beverly - our personal banker!!
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October 2020 by Marci Moore Parker
Friendly, courteous and attentive staff! Hometown people that know your name ❤️
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March 2020 by Elaine Weg
Nice people, excellent service & open when I need them open.
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March 2020 by Ada Veasley
Courteous & polite, Great customer service.
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March 2020 by Jeanne Heard
I enjoy banking at Guaranty Bank. I always receive prompt and professional service.
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March 2020 by Jodi Hunt
Awesome customer service every single time. Great staff. Always service with a smile. Very refreshing!
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March 2020 by Jan Tinsley
Guaranty goes out of their way to take care of our needs! We couldn't ask for better service!
