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October 2024 by Richard Traywick
Marcus and everyone we came in contact with was very friendly and take time to listen to what we needed. The dealership is clean and organized. Will do business there again.
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October 2024 by Luett McMahen
Great service easy to work with. It's hard not to have your vehicle, but they made every effort to accommodate me.
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October 2024 by Bracken Hill
First service and detail on my new F150 no problems and done in a timely manner.
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October 2024 by Mikeilah Foust
Had a great experience with the mobile service! They came to my work and kept me filled in on what was happening with my vehicle during the servicing. Very professional!
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October 2024 by Greg
GREAT PLACE AND PEOPLE. VERY PROFESSIONAL
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October 2024 by David Anglen
Jana was our sales person
She listened to our needs and helped us to get the car (Escape) that fit our needs perfectly. Shannon and the service team have been capable and professional. They have helped us with the new technology and are very good at explaining what service does and doesnot need to be done. Service has been completed timely and done right the first time.
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October 2024 by Douglas Triggs
Had a recall and other issues and the service department did a great job. Shout out to Mr. Sepeda, my service writer. Kept me informed of everything the tech was doing and told me some tricks concerning my vehicle. All in all, an overall great group of people
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August 2024 by Irene Cantu Franks
Jana Ward made our purchase easy and fast! Thank you Jana!
Great job!
Terry & Irene Franks
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August 2024 by Gregory Nix
Brought in truck and the service dept quickly diagnosed the problem and fixed the situation quickly.
They service dept stayed in contact letting us know exactly what was being done. Would return to use this business again.
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August 2024 by B. Thompson
My Ford Explorer was part of a national recall. On Friday my car was picked up and returned in a timely and courteous manner. However, it was designated as passing with no repair needed. I immediately called Anthony Garcia, the young man I met when my car was picked up. Since I am a Senior Citizen, I am always impressed when I meet an employee who is friendly, courteous and professional. I spoke with Anthony, sent pictures to him, and he agreed that recall repair was definitely needed. I told him that my grandson NEEDED my car right away and so it needed to be fixed! Anthony called me today, Monday, to say he had expedited an order and that a mobile unit will be here tomorrow to take care of it! As I said, it’s especially appreciated today when you meet a young man who takes pride in doing his job and is respectful to his customer. Thank you, Mr. Garcia.
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July 2024 by Christian Garcia
Jane was very nice help me and my son get into cars I sure will bring her more customers hope to see you soon thank you very much
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July 2024 by Axis Galaxis
Had my recall issues resolved in one day. The entire scheduling crew to Tim the mobile unit guy were professional , kind n fast with repairs. Got my recall needs done in my driveway. Was even oriented to low rear brake pads, I was unaware of! Over all , this was a great first experience for me. Highly recommend ya give these guys a chance if you have automotive needs.
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July 2024 by Kimmett Bellows
Excellent experience with Smith Family Auto Plainview TX.
Easy appointment set up.
Efficient time for services rendered.
Exceptional explanation of services completed and additional services needed.
I will continue to use this facility for both of my vehicles.
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July 2024 by Noah Seabourn
Deal in confidence with Jana @ Smith Auto Family. I do not live in Plainview, but they had a truck that I had liked on their lot according to the internet. I submitted an inquiry about the truck and was hastily contacted by friendly Jana. She was very quick to understand that I lived out of town, and wanted to get very in-depth videos of the truck since I would not be able to come in and view it. She obliged my request and sent a full walk around video of the vehicle highlighting key features and assuring me that the vehicle had no flaws. I trusted Jana’s word and we quickly got into a deal. My deal was finalized within 6 hours and I e-signed all the paperwork. We loaded up and started the 160-mile drive to the Smith Auto lot. Upon arrival, I found, to my relief, that Jana’s representation and description of the truck was nothing short of honest. We walked inside, I signed my name a total of three times, and we left. We were there for some twenty odd minutes. Quickest, and one of the most friendliest, dealership interactions I have been a part of. Deal in confidence with Jana @ Smith Auto Family Plainview.
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July 2024 by Micaela Andros
Smith Auto Family is a great place to buy your car for yourself or family it is also a great place for your car service needs! I had an amazing experience here especially with Tommy Alcozer. He treated me and my vehicle like ROYALTY!! He was super kind and helpful throughout my service and explained things to me about my vehicle that i didn’t quite understand, I will definitely be coming back here again!
