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September 2024 by Green Family Properties
I had a very unpleasant experience at this store on yesterday 8/12/24. I just moved to Dallas and I was excited to purchase a washer and dryer. My excitement went right out the window when I stepped into this place around 2:46PM. I went to browse the washer and dryers they had on the floor. About 5 minutes went by and the gentleman working didn’t acknowledge me. I went to him and he said “oh I didn’t hear you come in” and he was working in the front of the store. I’m not sure how he missed me it was almost impossible.I ignored his behavior but it continued. I would inquire about which washer/dryer set to get…and he looked at me like I was a ghost and kept stating “I don’t know”… I inquired about the televisions asking what were the price “I don’t know” instead of saying “let’s take a look” oh no whenever I asked about products it was a simple “I don’t know”. He asked if I would like to add the warranty. I asked is it worth it and he gave me a dry response to the point i didn’t know if i was making the right decision…I tried engaging in conversation with him and nothing. Just rude…like I was talking to a brick wall.Today I will be calling to cancel my order. As a business owner I do know this was a very inappropriate interaction. I can’t get over his hurry up and leave demeanor. I left and went to American Freight in Allen and was treated with so much respect, outstanding customer service,and found an amazing deals on a washer and dryer…. And was educated properly on what fits me best…. My advice to anyone looking for appliances or furniture go there….. this location doesn’t value customers….DO better with treating customers with curtsey you never know you’re interacting with.
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April 2024 by Jc Clopp
This isn't Aaron's it's Rent A Center and I feel like they tryna get over on people. I had to call back to get info for a final price but dude couldn't tell me and sounded shady! Also they told me everything on the website was incorrect so that's even more suspicious.
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July 2023 by God Diamond
Great place
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July 2023 by Alana Kelly
Walked in and the two coworkers in an empty store never acknowledged me or came from behind the desk. I had to walk over to them, even then it was dry and she never said hi or came from behind the desk to show me the items I was inquiring about.
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June 2023 by Dennis Rosales
Lacy men, never get the really good Custumer with the me who’s is working today 05-29-2023Men look like lacy, didn’t helpful,Im current customer I get few items before when there were an Dominican lady, she was so nice, but now nooooooooo nothing about it
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May 2023 by Don E. Herod (Nirobi)
Manager of the Parker rd location is the most reliable &understanding her name is Victoria
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February 2023 by Alana
Walked in and the two coworkers in an empty store never acknowledged me or came from behind the desk. I had to walk over to them, even then it was dry and she never said hi or came from behind the desk to show me the items I was inquiring about.
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November 2022 by Carlita Smith
Aaron’s in Plano, Texas is the worst store ever I pay my bill on time I’m never late. I returned a bedroom set that I no longer needed because my son moved. After returning the furniture they took money out of my bank account for the already returned furniture. The manager Victoria assured me that she removed the account and there’s no way that would happen. Instead of owning up and taking responsibility she chose to lie about it and hung up on me. Lucky for me I recorded our initial phone conversation where she admitted she removed the account however because I previously had problems with this manager and location in the past I covered myself by recording the call. I’ve reported this incident to their corporate office I’m not holding my breath on them doing anything about it however I hope they surprise me considering we as customers pay their salaries. It’s at your own risk if you choose to purchase from the Plano location. Good Luck!
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October 2022 by J J
I went into Aaron's and got approved for a certain amount. I had finally picked what I wanted which was bedroom items for my child. Shipment was suppose to come in 1 week never did they didn't call me I called them. Said they would return my call to see what was going on (never did). I go into the store and they said well 1/2 our shipment didn't come in. Okay leave wait another week and nothing call no return call. Go in and they look for items at other stores nothing. Told me they would call me (never heard from them) went and got what I need somewhere else. However they don't call you, update you, or actually care about anything in that location.
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August 2022 by Marian Cole
I shopped here because I could just get any credit going anywhere at the time I chance these guys! When my income stopped I politely returned their item back to them and the young lady who serviced me said my refund should come back on my that it could take up to 3 to 5 business days it’s been 9 days no funds have been placed! I called after the 3 day customer lady said she wanna gonna contact their IT department to see what’s going on their department that they’ll be reaching out to me I haven’t heard one thing from Aaron’s this is no way to do business! I got treated better at rent-a-center!
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April 2022 by Sapphire Emerald
Horrible Service..Took a day off to have an item delivered and not one phone call from this location. Had to call multiple times to confirm delivery and was promised it would be delivered by 7pm. Now that they are closed, there is no way to get a hold of anyone and most likely item will not be delivered. I would stay away from this location.
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April 2022 by Carl Jenkins
They have horrible customer service and have treated my cousins wrong and poorly. I 100% would not recommend. I would say a 1000% but they don’t deserve that much of time or effort from me.
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April 2022 by Carl Winslow
It’s unbelievable the way the customer service is set up at this store. Then they will refuse you merchandise even when your already approved it’s like there holding it for there on personal use. Then the STORE manager Victoria is HIGHLY UNPROFESSIONAL & EXTREMELY RUDE!!! YET THEY LET A PERSON LIKE THIS RUN A STORE kinda explains the reviews very very well….BEWARE!!! I WAS ADVISE GOING ELSE WHERE!!!!!!!!
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April 2022 by Billionaire Gee
Horrible place to do business there a very very racist here!!! I DO NOT RECOMMEND ANYONE TO LEASE FROM THEN VERY UNPROFESSIONAL & EXTREMELY RUDE!!! PLEASE RECONSIDER ANOTHER STORE BEFORE COMING HERE!!!!
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March 2022 by Dr. Xav Warren
I want to personally shout out Victoria in this store. She is the epitome of customer service. I picked an already sold recliner set and didn’t really want any other kind. First she called a few stores looking for it with no luck, then gave me the option to order although I didn’t really want to do that. Finally, she was able to get the set back I had from a different store and get it delivered the next day. I told her I needed a 30 min call ahead so I can leave work, which the delivery drivers did, but it was written in capital letters and highlighted on my agreement as a reminder to them. She was pleasant and accommodating from the time I walked in the store until the final call to set my delivery time. I recommend this store to everyone and anyone.
