Ann Taylor

Most Recent Comments

• July 2025 by YesNo Maybe
  Lori is amazing! Super helpful and immediately knew where an online product I was looking for was. Love her personality and vibe and will definitely be going again.
• July 2025 by Priscila Nascimento
  Came recently for a return and the staff was very attentive and made sure everything was correct! Will definitely return.
• June 2025 by Sam Ck
  Did return at this place. Very friendly staff
• May 2025 by Jozlyn Alexander
  Lori was SO SWEET ! I was nervous about returning / exchanging online purchases in store but she made me feel so comfortable! I loved all of my purchases and she even educated me on sizing! She deserves everything plus more 😊 exceptional customer service
• April 2025 by Eric Williamson
  My experience at Ann Taylor was an wonderful experience. I would describe it whereas Class married sophistication. To make the experience go to a higher level, the customer service was superb. Sometimes you experience something in your life and you know it's special. My experience at Ann Taylor
  was 100% one of those.
• March 2025 by Zeyli A
  Loved everything!
  I believe what I loved the most was the cozy sitting area for my companion that was not buying anything but needed to wait for me. I appreciate that and the time the fashion experts took to answer my questions.
• November 2024 by Claudia Smith
  Horrible customer service, the store manager has a terrible attitude.
• November 2024 by Mai
  Small selection. Only a few items caught my eye. Didn’t feel welcome. No assistance. Not impressed.
• October 2024 by Reegan George
  Laurie & the manager are amazing! So helpful and personable!
  One of the best retail experiences I’ve had in years!
• February 2024 by Catherine Lux
  Terrible rude service at this store today! Was returning two returnable items from mail order that I didn’t like and a pair of tights (with all the original wrapping and packaging) that were defective right out of the package (a large hole). I just originally wanted a replacement pair of tights for the defective ones. The older short saleswoman with a strong accent seemed confused by my not having the receipt for only some of the items (they ship parts of an order with separate packing slips.) I have a loyalty membership and it’s never been a problem looking up items before. At first she told me that since she was unable herself to look up the items online in my account I had to go back home and find the original packing slips (!?) which was bizarre since it’s all online and I had it right in my phone to show her (and in the past other salespeople could look items up at the store.) She said that she couldn’t find the tights online, and when I tried to show her on my phone she shouted at me that “she worked here a long time so she knew what she was doing”. They are on sale RN on the website, so no idea what she was trying to search for. The whole ordeal took 30 minutes. I wish there were other Ann Taylor locations in the DFW area. Other salespeople here have been nice, though.
• January 2024 by Stefanie
  Laurie is the BEST! She was so friendly, attentive, and supportive. She went above and beyond for me to build my confidence for an upcoming interview. We also explored new colors and styles for me, and honestly, it was a lot of fun! Thank you again, Laurie :)
• December 2023 by Jhanifor Griggs
  Always a great experience at this Ann Taylor store. They were very busy and still managed to provide excellent customer service.
• August 2023 by Maria Fernanda Leyva Quiroga
  Great service
• March 2023 by KB
  Some of the worst customer service experience I've had at a retail establishment. The young lady that works there was extremely nice. She greeted me and let me know if I needed any help to let her know. However, the old petite dirty blonde-gray hair lady was just down right rude when I asked for help. She made me feel as though I was not even worthy to shop at her store. Too bad because I left even though I was ready to purchase 3 full suits.
• January 2023 by Alex George
  I can confidently say there are few in this world who know less about women's fashion than I do. Yet Laurie was so enthusiastic and knowledgeable, she actually managed to power through my philistinism and find me exactly what I was looking for. Thank you so much, this was a great experience!