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February 2024 by Catherine Lux
Terrible rude service at this store today! Was returning two returnable items from mail order that I didn’t like and a pair of tights (with all the original wrapping and packaging) that were defective right out of the package (a large hole). I just originally wanted a replacement pair of tights for the defective ones. The older short saleswoman with a strong accent seemed confused by my not having the receipt for only some of the items (they ship parts of an order with separate packing slips.) I have a loyalty membership and it’s never been a problem looking up items before. At first she told me that since she was unable herself to look up the items online in my account I had to go back home and find the original packing slips (!?) which was bizarre since it’s all online and I had it right in my phone to show her (and in the past other salespeople could look items up at the store.) She said that she couldn’t find the tights online, and when I tried to show her on my phone she shouted at me that “she worked here a long time so she knew what she was doing”. They are on sale RN on the website, so no idea what she was trying to search for. The whole ordeal took 30 minutes. I wish there were other Ann Taylor locations in the DFW area. Other salespeople here have been nice, though.
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January 2024 by Stefanie
Laurie is the BEST! She was so friendly, attentive, and supportive. She went above and beyond for me to build my confidence for an upcoming interview. We also explored new colors and styles for me, and honestly, it was a lot of fun! Thank you again, Laurie :)
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December 2023 by Jhanifor Griggs
Always a great experience at this Ann Taylor store. They were very busy and still managed to provide excellent customer service.
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March 2023 by KB
Some of the worst customer service experience I've had at a retail establishment. The young lady that works there was extremely nice. She greeted me and let me know if I needed any help to let her know. However, the old petite dirty blonde-gray hair lady was just down right rude when I asked for help. She made me feel as though I was not even worthy to shop at her store. Too bad because I left even though I was ready to purchase 3 full suits.
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January 2023 by Alex George
I can confidently say there are few in this world who know less about women's fashion than I do. Yet Laurie was so enthusiastic and knowledgeable, she actually managed to power through my philistinism and find me exactly what I was looking for. Thank you so much, this was a great experience!
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January 2023 by Heidi L
I ordered items online for in store pick up. Everything was seamless and Dulce was wonderful! Awesome customer service, I will definitely be back soon.
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December 2022 by Haroon Ahmed
Fairly good experience here. Staff was attentive and approached twice to see if needed any assistance. Selection was limited and many items were not available in all sizes
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November 2022 by Nancy Perry
I was urgency looking for a dress for a wedding in few days. Deena (think that is how you spell her name) welcomed me promptly friendly! She was so helpful, kind and knowledgeable ! Everything about my experience was over the top helpful! She only works on Sunday but all the other staff was wonderful too!
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November 2022 by Mark
I can shop there without entering a major mall. That's a big win for me.
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November 2022 by William B
Fantastic service was quick, courteous.
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November 2022 by brittany g.
Great store! Every time I've gone in the associates have been very pleasant and welcoming.
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July 2022 by Madeline Kelly
I am not a fan of shopping, and the staff was wonderful with helping me grab sizes, suggest pieces for my wardrobe, and style what I did end up purchasing. This was my first time shopping at Ann Taylor, and I will be back! Thank you for the assistance!
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July 2022 by Lourdes Soria
Didn't find what I was looking for.
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May 2022 by A M.
Walked in around 6:45 on 5/18/22. Was not acknowledged at all or even smiled at. Walked around to find the petite section to look for some new work pants and no one asked me if i needed a fitting room. Found the fitting room by myself and tried the pants on, they didn't fit so i walked back out to find smaller pants. Again, no one offered assistance. The customer service at this location is SEVERLY lacking. Please train your staff better. With COVID its no wonder why everything is moving online. Train your staff better.
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May 2022 by Ken G
Dulce is Amazing ! Helped my wife, we love her energy, enthusiasm and dedication in helping us with finding clothes. We will be back!