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February 2024 by Pam Kennedy
Great experience with my new car purchase. Andre Miller was so patient and helpful and worked hard to get a great deal for me. Will definitely buy from him again.In a subsequent phone call about one of the features on my new car, Spencer Singer stepped up to the plate and answered my questions when Andre wasn't available.Great team work!
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February 2024 by KJ Midday
We absolutely loved our experience at Audi Plano! Our service tech Jorge, was amazing and told us exactly what was wrong and fixed our truck in a timely fashion! We are customers for life! Great customer service is hard to come by and that’s why we are so glad we found it at Audi Plano!
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January 2024 by Shane Ellis
Absolutely recommend this dealership for your car buying experience. Adrian was awesome and made the whole experience a great one. This is our sons first car and he went out of the way to help us find the right used car for him. Such a great experience!
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January 2024 by cameron mason
Great place to purchase a vehicle. I was a first time car buyer which caused a bit of intimidation or anxiety buying a car. After visiting many dealerships and walking out due to hidden fees, I stumbled upon Audi Plano online. Everything was STRAIGHT FORWARD and very professional. I was buying a used vehicle at a very great price, and the condition was immaculate. Tracy Crawford a sales rep treated me like royalty and explained everything to me blatantly. 10/10 ask for Tracy to help find your vehicle very easy to work with, informative, and quick worker.
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January 2024 by Danni Hunter
Audi Plano always goes above and beyond to ensure I have no regrets with continuing to choose to do business with their location. Each employee operates with kindness, efficiency and confidence that expectations will be met. Audi Plano has done a fantastic job at managing this sale from beginning to end. This location consistently provides 5-star experience!
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January 2024 by Claudia C
Great experience at Audi Plano with Hunter.Awesome service all around. Hunter didn’t pressure me, and I appreciate that he spoke directly to me. He let me test drive on the highway because I wanted to test the Dynamic mode. With some smart thinking from the dealership, I got the exact car build I wanted at a great price delivered to Dallas. Hunter knew I wanted a bow on the car and it was all picture perfect at pick up. He and the sales manager corrected a tint issue promptly, and Hunter washed my car before returning it to me. Will buy from him again when the lease is up. Also, he knew a lot about the Audi brand and all its features, which I appreciate.I tried Audi Dallas first, and even though I am the one choosing and buying the car, they only looked at and spoke to my boyfriend. Audi Plano is my first choice now!
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January 2024 by Justin Soto
Had a great experience purchasing my Q3 with Audi Plano. Sonja was professional, knowledgeable, not pushy and worked with me to get within my budget. This was my first time purchasing a vehicle by myself, so appreciated the customer service!
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January 2024 by German Zuniga
10/10 experience they made everything easy and run smoothly. Ty Reynolds you are awesome man! Very knowledgeable person had the answers to all my questions. Would come back to buy again
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January 2024 by Jordan Kehrer
My experience with Anna and the Plano Audi was top-notch. She listened to what I was looking for and helped provide 3 solid options that were within my price range. This was my first time leasing a car, and I did not know what to expect, but the experience was very smooth. After I signed the lease, Anna even checked on me several times to ensure I was enjoying my purchase. I could not be happier with my new car and will go to Audi in Plano for future purchases.
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December 2023 by Virginia Bailey
The customer service was great. I worked with the service provider (don't know if that is the appropriate title?) Bryan and he was very knowledgeable, communicative and reasonable. He kept me in the loop with the wait times of my car and was quick with responses and available. I just picked up my car yesterday but felt the experience was enjoyable. The only downside is that they can have a wait for their mechanics (possibly because they are a well oiled machine and do good work?) but again that was mentioned upfront and I was prepared for it which I appreciated. I felt the overall experience was great and unusually for other car experiences I had in the Dallas area, will return with any future concerns/issues.
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November 2023 by Cheri T.
Waited 2 hours just to complete paperwork to buy my leased vehicle and I had an appointment. Probably should have called the 800 number rather than going in. Not sure if it was a training issue but it shouldn't be that hard to buy a car. They have so many employees but they don't look like they're actually working! Service has been ok at this location.
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November 2023 by Caryn Williams
My experience was phenomenal from start to finish. This entire team is amazing! Let me just say, the customer service here is TOP NOTCH! Tracy Valentino was my car salesman. He was extremely professional, courteous and wasted no time getting the job done. Now only is Tracy trustworthy and reasonable, but he also valued my time and paid attention to what I was actually looking for in a vehicle. If you’re in the market for a new vehicle and aren’t interested in the added fluff, Tracy is your guy!
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November 2023 by d reeder
From our first contact at Plano Audi we felt very comfortable in their facility. Our salesman Ricky Reed was friendly and helpful throughout the process and followed up with us after the sale. The only negative would be the push for us to purchase a maintenance plan. Even though we said that we weren’t interested in paying for maintenance cost up front, this person continued pressing. We just wanted to write a check and go eat. Beyond that our experience was very pleasant.
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November 2023 by Karla
I received exceptional service from Bryan Cabrera, Service Consultant, at Audi Plano recently. (This is my fourth car to be purchased at this dealership.) The time and attention to the service matters were handled professionally and promptly. Bryan explained the services to be performed on my car and the maintenance and services were handled successfully. I appreciate his kindness and demeanor. I will be a long-term client/customer.
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November 2023 by Bonnie Fischer
My experience at Audi Plano, specifically with Sonja, was great.Sonja exhibited an exceptional level of patience, taking the time to understand my specific needs and preferences. Her expertise and understanding of the Audi range were truly impressive, making the daunting task of selecting a vehicle enjoyable and stress-free.What sets Sonja apart is her genuine desire to assist and guide customers. She went above and beyond to ensure I had all the information needed to make an informed decision, never rushing the process but rather encouraging thoughtful consideration.The level of customer service Sonja provided at Audi Plano is commendable. Her professionalism, combined with her patient and helpful demeanor, made my car shopping experience a pleasure. I can't recommend Sonja and Audi Plano highly enough for anyone looking for a seamless and enjoyable car purchasing experience.
