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March 2024 by Jordan Freeman
I am extremely disappointed with my recent experience renting a vehicle from Avis. Upon arrival, I was not notified that the location of my reservation had no vehicles available. Despite this inconvenience, I was eventually accommodated with a pick-up truck that emitted a terrible odor of cigarette ash and filth. Given my work obligation that required transportation three hours prior to my pick-up, I had no choice but to use the vehicle.Furthermore, I was dismayed by the lack of vehicle maintenance and the attitude displayed by staff member Priscilla, who seemed annoyed when I questioned the cleanliness and condition of the vehicle. This level of disregard for customer satisfaction is unacceptable.As a result of this experience, I am thoroughly disappointed and disgusted, and I have no intention of renting a vehicle from Avis in the future. It is unfortunate that my company favors Avis as our preferred car rental service, as this experience has left me with a negative impression of the company as a whole.
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March 2024 by Yeezus
Online reservation, car pick-up, and drop-off were seamless and hassle free.
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February 2024 by Karan K
Rude management and always finds ways to rip off customers with extra charges.
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February 2024 by Redrick Miller
The service and the vehicle received were great. I will definitely go back again. Thank you for such great service.
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February 2024 by Tr3ThaDj Muzik
This is now my go to place for rental cars.
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February 2024 by Hassan Proby
i like not having to drive to Dallas or the airport. Just wish they had better Sunday hours.Staff is always nice!
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February 2024 by Melanie Calk
WATCH OUT!!! We made our reservation and upon our return date, they were not open. We called the number and were advised there is no drop box for this location. We bit the bullet knowing they would honor our reservation time as we honored returning on time clean and full of gas. THEY WERE CLOSED THE NEXT DAY for New Year’s Day. We were charged 2 extra days because they were not open and no mention of this when we picked up the car. They broke the contract. It works both ways. This won’t be the end of this as it’s a matter of principal at this point. Too many options out there. They should care more about customers. The Jeep, however was great and the only reason for 2 stars. Integrity still exists and they should be held accountable for the 2 days we couldn’t return our rental. Stressful!!!!!
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January 2024 by Larry Lee
There was no information provided about the operation of the car when I rented it. No owner's manual ans no help deom customer service.
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January 2024 by Bryan Yoz
Very quick and good service. The establishment was small and quite compact, not much parking space though.
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January 2024 by Rohan Reddy
Great service and good car
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January 2024 by Chelsea M
Female worker with freckles has a stinky attitude that tries to demean customers because she believes we’re as broke as she is, sad and rude attitude that will have me taking my business else where and recommending my fellow coworkers to do the same.ALSO take reviews that say they will CHARGE a cleaning FEE even if no one smoked in it seriously! They are extortionists that WILL charge you for a car they deliver with weird smells and stains.
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December 2023 by Gabrielle Starr
I recently rented a vehicle in Dallas, for a trip up to Colorado Springs.Hours after drop off, my daughter realized she had left her wallet in the rental car.We returned te Avis location at the airport, and encountered an employee by the name of Brian.Brian let us know that the vehicle had already been re rented and the wallet had not been found.Brian then took it upon himself to assist in every way possible- he knew we were stressed.To say that he went above and beyond is an understatement.The wallet was still in the car and Brian (while protecting everyone’s personal information) was able to link us up with the new customer and the wallet was retrieved.Brian was AMAZING.In addition. Two days later, Brian called me to see if everything had worked out.He is a class act, and a true asset to Avis at the Colorado Springs Municipal Airport.
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December 2023 by Travis Johnson
Staff was very unhelpful and the vehicle was not clean. Seemed like since I had prepaid for the rental they just gave me the vehicle how it was returned to them. I should have taken pictures but was too pressed for time to make it to where I was going. Then on the return the Manager just told me he would just have a talk with the attendant that rented the car to me.
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October 2023 by Deirra Holley
Had a very unpleasant experience at Avis today, first time having a problem, I’ve rented with this company multiple times before today. A member of the staff called me racial slurs and denied my reservation simply because of the color of my skin. I called to speak with a manager about the incident, Rick answered the phone but me on hold and I haven’t been able to get through since. PLEASE do business anywhere but here.
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October 2023 by Rashonda Wisner
The car we rented (2021 Honda Accord) VIBRATED us to death for our 19 hour commute to Alabama. The cabin noise from the CHEAP tires they placed on this car was so loud, our music wouldn't even drown it out. I complained to management, thet took a measly $20 off. Avis, if you're going to rent 2 YEAR OLD CARS, at least put QUALITY tires on the darn cars!!!
