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August 2025 by Nopares 19
Horrible customer service.
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July 2025 by Sepideh Shahsavarani
Absolutely unacceptable experience — I will never trust this clinic again.
My cat, who is being evaluated for a heart condition (HCM), had to undergo two blood draws because the clinic sent his original sample to the wrong lab and let it expire. That alone is beyond negligent. But what followed was even worse.
When we returned for the second blood test — a physically and emotionally difficult process for any cat, let alone one with a heart issue — the vet didn’t even show up. Instead, two inexperienced assistants were sent in to perform the blood draw.
They clearly lacked the skill and preparation, struggling to find a vein, and didn’t even bring basic supplies like a pressure pad or bandage. We had to hold our stressed-out cat and wait while they left to find supplies.
For a clinic that claims to care about animal health, this showed a complete lack of compassion, training, and professionalism — especially for a cardiac patient. There was zero urgency or care in handling a delicate case.
My trust in this clinic is completely gone. You failed my cat, and you failed us. I hope you take this feedback seriously and train your staff properly before another pet is put at risk.
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May 2025 by Colby
ABSOLUTELY.. DO NOT RECOMMEND THIS ESTABLISHMENT... where do I start, unfortunately I do not have time to write about my experience here. I never write reviews, but I feel that this place deserves one.. 0 star I would rate! From initial check in to checkout . Do yourself a favor and do not waste your time or your pets. I'll close this, there recommendations is Xrays and observation ( Hip.
Displacatia) there cost starting at $500 plus... other vets o called is $167..
Rude C.S. / 30 min to check in cause they couldn't verify my puppy plan I purchased) btw I was still billed. Lack of compassion/ uncomfortable experience I have ever felt. I have been a pet owner my whole life so I am not new to dealing w Veterinarian Clinics.. I have to stop here because I'm starto. Get upset again. Having a reminisce about my experience with this place. Do yourself a favor once again run from this place? Terrible, terrible. I feel that this review does no justibestest to what my experience was with this place.
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May 2025 by David Wood
DO NOT TAKE YOUR PET HERE!!! Take it from me absolute biggest joke!!! Not to mention checking your pet in is beyond ridiculous.. they have no customer service ethics whatsoever so ever the lady at the front Candace or Katelyn are the rudest humans I have ever encountered they talk to you like your stupid and pathetic. This establishment has lost their mind I don’t know how they are even in business.
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May 2025 by Jumo
The most incompetent establishment. And team of people I’ve dealt with in a while. For starters if you talk to 2 different employees you’ll get 2 different pieces of information. Talk to 3 you get 3. For instance lady told us to get up at 8 in the morning for the next lady to say they couldn’t even do the surgery and that if they could we were supposed to be up at 7. Then we were told he’d be done at 3:30. Then they called and said give them an hour then called right back and said they were done we got there. And they still weren’t done. The fees are crazy. They say they don’t do surgeries the same day and that they need an extra day to “get to know the animal” which is obviously bs the true reason is cause they charge you a visitation fee and want you to show up as many times as they can milk you that 70 F ING DOLLARS
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April 2025 by Mny Mngr
I wish i could give NO STARS to this practice and Candase but google wont let me so here is a 1 star for our zero star of the day Candase.
The vet was excellent and extremely compassionate in handling my very owner protective dog.
The lady Candase at front desk only made things worse. I had to repeat the same information multiple times because she wasn’t paying attention and wasting my time. She looked visibly annoyed, rolling her eyes, and made faces while processing the bill. I had to tell her to explain the bill breakdown and charges which i feel should be done pro actively done. all she was interested in doing was to get me out of there. it was such an uncomfortable experience to deal with her. I have always had the most pleasant interactions at this location with Becca ,Caitlyn and everyone until 04/05/2025.
Never come across an awful person like CANDASE at W plano !!!!!
While I appreciate the vet’s care and professionalism, it is just frustrating how the rest of the team that day showed a complete lack of empathy, and basic courtesy. I left feeling discriminated and extremely concerned about how other pets might be handled here if they are ignorant about the most important details.
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February 2025 by Veronica Franchi
I do this because I love my dog, I had my dog spayed, from day one they have treated me badly at the reception because I do not know how to speak English, even so I do my best to understand everything with my translator every time I go, this time I went with my boyfriend, who does know how to speak English, because my dog 2 days after the spaying got infected from the surgery, because they did not explain the specifications to me in an adequate way, which made me not understand it completely, they only measured some papers, this time my boyfriend was treated the same way or worse by a receptionist named Candise, with a bad attitude, pretending as if she did not understand his questions, and treating him in an unpleasant way, I signed up for their plan, paid for my consultations and still I do not see what they promised in the plan and I continue spending money, I paid 1700 for the entire procedure and I imagine that the process for the infection of his Surgery, will I have to pay more? If I am already enrolled in your supposed plan? I just hope they improve because your place is a good place and your surgeries are good surgeries, it would be nice if the way you treat people, the professionalism and the transparency with your plans did justice to your establishment.
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February 2025 by Cody Spears
Whatever you do i recommend to not sign up for the wellness plan. We had to put our dog down last night and called to cancel the plan today and found out we still had to finish out a year contract. So not only the $1800 we spent over the past 2 weeks to get the runaround and medications we purchased i had to spend another $550 to cancel the plan. They don't give a shit about your animal or there life it's just about the money for them and what they can squeeze out of you.
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January 2025 by gabe esquivel
Brought my puppy in. Turns out he needed more than just shots. When the problem was stated they Vet had no other recommendation but a 2500 procedure that may or may not work. No home remedies or medications that could assist. Either do the procedure or say bye to your dog. Very money hungry people.
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December 2024 by Jacob Pak
Big thank you to Candise, Caitlyn, and Dr. Mendoza for taking such great care of my fur babies today! 🐶🐱
It was my first time visiting this Banfield location and I couldn’t be happier with the amazing level of service, transparency, communication, and hospitality of the team they have here!
They were more than happy to answer all of my questions regarding the safety and health of my beloved pets during every step of their check-up today.
I look forward to visiting these wonderful folks regularly so they can make sure my three boys (pictured) are living their best life 🙏🏼
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August 2024 by Jodie Rea
Was able to easily schedule my appointment due Graycee and Duncan.
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June 2024 by Norman Leal
Great place
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May 2024 by Marixochitl munoz-pratz
Best Vet ever!! I know Taquito is in great hands With Dr. Mendoza
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May 2024 by Jocelyn Moore
Dr. Mendoza was excellent she was vary informative of treatment options for my dog
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May 2024 by Deborah Ortega
Dr. Loren Mendoza is caring and compassionate. She is extremely gentle and patient. She's the best.
