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September 2025 by flora ariapour
Sia is the greatest person ever. She is so sweet and patience. She is the only person i can trust because my dog doesn't like blow drying
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September 2025 by Stephanie Williams
Awesome staff awesome vets
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August 2025 by Kenneth Krieger
Dr Archibald and staff were very accommodating and thorough!
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August 2025 by Aaron Cortinas
Thank you for taking care of Jackson! My little furry friend is always in good hands here!
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August 2025 by L G
A public open letter to Banfield Pet Hospital,
I am writing to express profound disappointment and concern regarding your clinic’s refusal to provide or even discuss treatment options for a cat with a confirmed diagnosis of Feline Infectious Peritonitis (FIP) via pathology by the veterinary ophthalmologist to whom your clinic referred the patient.
While GS-441524 is not yet fully FDA-approved, the FDA issued Guidance for Industry #256 in May 2024, explicitly allowing veterinarians to legally prescribe this drug through compounding pharmacies under enforcement discretion.
This guidance is well-known within the veterinary community, and many clinics now offer or support this life-saving treatment.
Your clinic’s refusal to research or consider GS-441524 treatment, despite this clear regulatory framework and a confirmed diagnosis from a specialist you referred to, represents a gross failure of professional responsibility and compassion.
This denial forced a young pet owner to scramble to seek treatment elsewhere, wasting precious time and potentially endangering the cat’s life.
Such a dismissal reflects not only a lack of up-to-date knowledge but also a failure to act in the best interest of your patients.
FIP, once universally fatal, is now treatable. Ignoring this progress is unacceptable.
I strongly urge your clinic to immediately educate your staff about current FIP treatments and to adopt a proactive, compassionate approach for future cases.
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July 2025 by Suprawoman
Pet Wellness Plan, I DO NOT recommend buying this. I will never use Banfield again. I signed up to make monthly payments for this annual plan. A few months into the plan my pet was diagnosed with terminal cancer with only short time to live, so I asked Banfield to cancel the plan as there was no need for it, and they agreed and canceled it. Almost three years later, a collection agency calls me telling me I owe them almost $700 for services provided during the two months I was making payments on the Wellness plan before it was canceled. I called Banfield and they told me I had to pay them back for tests and services provided to my pet during the two months I paid for the plan. Banfield never told me this when I canceled the plan in person, nor did they ever contact me to ask for payment. Instead, they waited almost three years and sent it to collections, who then tack on their additional fees. Extremely poor business practices by Banfield.
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May 2025 by Felicia Martinez
Absolutely horrible experience getting medication here. Always takes forever and is not an easy process. Expect to wait 30 minutes every month
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April 2025 by M Whiteside
have many concerns about the way things are happening at the location we take our pet . East Plano . Us as pet parents go over and beyond to ensure our pet “ Bennie” is taken care of for the past 7.5 years at the same location. Every year we have everything done as you will see in our records at the hospitals . Today on April 4.2025 we have taken Bennie to have his dental cleaning and other monthly items done as we always have . Feb 2025 the comprehensive exam was done and as of today we got a call stating he needed an extraction and has roots showing and decay . Why was this not caught in Feb and if it was no one involved when picking him up was notified a tooth may need to be extracted in April when his teeth were cleaned due to it being 700 dollars . He was also there in March . Also - I can not locate any records online since Sept 2024 on my application for Banfield . I would like to know what can be done and apologizing and saying this will be a coaching tool for the doctor and staff will not be sufficient. I pay monthly for a service and apparently the comprehensive exam and its findings were not explained in detail and now a major expense was thrown at us with out any knowledge of a issue .
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January 2025 by Faye Alexander
I have a very active dog .🐕 The team knows how to handle him and calm him down..
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December 2024 by scott davidson
I brought my dog in to the groomer to get cleaned up and found that she got bit. It was late in the day, but my vet here took her in and cleaned her up and took very good care of her and gave me the meds to get it back And with very little pain thank you for the last-minute help kept me from going to an emergency clinic and save me a lot of money
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December 2024 by Leshay
A very smooth great appointment. The staff was wonderful and made sure my pup was cared for
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October 2024 by Carla Bethke
Dr. Archibald is wonderful! So easy to talk to, and patient to explain to us!
We love Amanda at desk - efficient, friendly, and informative.
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June 2024 by Angry Octopus
Always friendly staff. Love they have the wellness plans that make taking care of our fur babies affordable and easy.
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June 2024 by James Woods
Everytime I’ve brought kite the team is amazing always and pleasantly sweet thanks guys and gals
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June 2024 by Edwin Ramos
This place is a nightmare. Every time I call, I'm placed on hold for close to 10 minutes without fail. Despite calling about my dog's flea and heartworm medication at least 3 times before, including today, they have not delivered. They never forget to collect your money but somehow always forget to give you the medication you're paying for. I recommend going elsewhere, as it's evident these people couldn't care less about their job.
