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March 2024 by Dai Shi
Never come back , if I can do 0 start. Don’t waste your money here. I called before I came, asking the price for rabies vaccine and heart worm. The lady told me about $90, I came today and told them only those two things the lady told me $166 6 months heart worm and $28 rabies. So I said no just the rabies vaccine that is it . She still try to test more vaccines. Anyway after the rabies shot she told me my total is $100.46 I asked why? She said u have office visit for $67.95. No one told me anything about it, I don’t care how much the office visit fee,but you can’t lie to your customers. She took my pets go inside 5 mins give her a shot and told me you have offices visit ? Are you kidding me. And personally never believed pets insurance plan with them too. Never works still need pay whatever u have to pay.
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March 2024 by Mazuba Mulenga
It was hard to get our dog euthanized but they made the process less painful.A few weeks later we received a card and our dog’s paw print in it which melted our hearts.Thank you, Banfield Team.
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February 2024 by Dongxiao Liu
Thanks to Dr. Mir. He and his team are very experienced treating my dog's complex situations. He loves animals and care about their owners. highly recommended!
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February 2024 by Brian Irvin
Great staff, very patient, doctor on duty was very detailed
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December 2023 by Tony Clay
This vet was great. Everyone was great and super helpful.
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November 2023 by Eric Frick
Friendly and helpful staff. Would strongly reccomend them over private vets - they do a really good job of onjectively explaining all the options and also trying to save you money by avoiding unnecessary treatments. I assume that's because the vets are salaried by Banfield and don't make commission like private vets.
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August 2023 by Andrea Fuenmayor
Great; they check my little honey and everything was alright; very professional
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August 2023 by D. Lynn T.
I love the customer service. It's a very nice atmosphere. And, the main thing is, My dog, a German Shepherd, Husky mix receives excellent care here!
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August 2023 by Gina P.
We are in from out of town and our pup's vaccines expired and we needed to send her to doggie-day care, so had to get her updated asap! They were super understanding and got us in quick. The prices were reasonable and there was a coupon for a first visit online. It's inside the Petsmart. Stacey was especially helpful and kind during the check-in process. (It's not always easy to find pet records last minute). She had a million other people trying to ask for help and she made sure to give me her undivided attention and also be profession in asking others to wait. One recommendation: they won't check you in before you scheduled appointment, so no point in going in early unless you want to browse Petsmart.
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August 2023 by James Hartnett
My dog was actually showing fear of getting in my truck after two visits to this site.Moving to Plano has been a great experience with the exception of dealing with either of the two locations here.The one on Park would not return my calls to schedule an appointment so I drive to the one on 75 and this happens…..Day 1 visit to get new home established and make wellness appointment with included with the program I’m on. No issues, in fact I was relieved-Until- i call to make follow up dental appointment and they tell me I need to wait 2-3 months. I ask why, I get out on hold 3 separate times for about 6-8 minutes only for the person to get back on the phone and literally repeat the same thing like a robot.Finally after nearly 30 minutes they agree to let me bring him in the following day at 7:15amAround 3pm after hearing nothing from them, I call them to get an update. Long story short he’s gonna have to be rescheduled. So he’s been in a crate all day with no food or water (because he drank water like I’ve never seen before) He pooped in the crate - obviously because no one was attentive to him and they barely cleaned the poop off of him and he stinks when getting in the car.So this morning I’m taking him to get cleaned and guess what- he doesn’t want to get into my truck- he’s shaking and visibly nervous. A 90 lb Catahoula not a 5 lb chihuahua - He doesn’t get scared to go places.I’m so frustrated with Banfield right now that I want to cancel my membership that I’ve had for almost 4 years. Nearly $4K worth of payments to have my dog who is a family member to us treated this way. It is absolutely unacceptable.
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August 2023 by Robert Scott
So I had to drop off appointment for my boy this morning for one of his vaccinations. When I got there I asked them if they could clean the corner of his eyes, clip his nails, and they pushed a heartworm / flea and tick preventative on me so I agreed to it. And also we're supposed to do the wisdom panel on him to send off for his DNA results. Last time I was there I signed up for a wellness plan for my puppy because they pushed it on me. Now I'm really having second thoughts. When I went to pick up my boy this afternoon they brought him out to me. His eyes were not cleaned, strike 1. I asked about the heartworm/ flea preventative and she said oh let me check. Went back in and of course it wasn't done so she brought me a little baggie with a single pill out. That's strike 2. And when I got him home I checked his nails and they were more jagged than they were to start with. So basically everything that I paid for did not get done until I mentioned it at pickup. And he was there for 4 hours. My question is WHO do they have working in this place to forget EVERYTHING that I paid for with my hard-earned money?? I will be calling corporate on Monday trying to get out of that Wellness Plan because this is ridiculous. I love my dogs more than 99% of people and I will not put up with this..
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March 2023 by Isabella Walker
Great experience. Knowledgeable friendly staff. Convenient location. Highly recommend especially with the Banfield subscription plans.
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March 2023 by Heather Teer
Love the Plano, central expressway location. They are always very sweet and generally quick with our visits.
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February 2023 by Ricki Watson
Banfield did an excellent job with providing a comprehensive exam, pedicure, and dental cleaning for my Bengal cat.
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February 2023 by Rickishia Watson (Respectfully-Rickishia)
Banfield did an excellent job with providing a comprehensive exam, pedicure, and dental cleaning for my Bengal cat.
