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December 2023 by Dina Abushokka
I went to this branch on Sat 23rd Dec at 1:10 pm to notarize an official document. A process that will take a maximum of 5 to 10 minutes. "Jose Rivera" is the only notary there, two of his colleagues took a look at my document and showed it to him but since there was a client waiting before me to open an account he had to assist him.Since the branch closes at 2 PM I could feel that they were trying to convince me to come later but I told them that I need this document ready to send before the holidays."Jose Rivera" spent enormous time with the other client and then showed up around around 2:05pm and refused to notarize my document because there was no witness. Although the official document mentioned clearly in the instructions that the notary could also be the witness as well as he already saw those papers So there was absolutely no reason for him to stall me and keep me waiting over 45 minutes and waste my time.He has an ill behavior and lacks customer service which is very weird for someone with a senior banker title. I brought to his attention that I am a platinum member of the bank and his reply was "So! thank you but I will still not give you my service". I asked for his business card and mentioned that I will submit a complaint. He said he was fine with that...We do not put our money and invest in Bank of America in order to be humiliated by their staff.The bank needs to do a better job in selecting customer facing employees because they represent the place.
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December 2023 by Netty Nordor
I went to the location on preston and springcreek and the customer service was soo mean and will do everything not help you. I have been here multiple times.I gave up and came to this amazing location that I never knew existed. When I entered 3 bankers were talking and they greeted me immediately. I was sold. Then I stated my reason, notary. The guy emidiatetly walked me to his office and took care of it within minutes and he was so professional and personable.
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October 2023 by Dawn H.
Great Bank of America location. Very friendly staff and efficient and personable bank tellers. I received a much better experience at this location than I have at various other locations around town. As soon as I entered this Bank of America location I was greeted by friendly staff. There was no line and the teller quickly processed the transaction. No frustrations at all which was a nice change. Thank you!
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October 2023 by Torrian Lanier
I go to this branch almost everyday. Everyone is very friendly and helpful except for the manager (I believe her name is Jaya). She never greets me as I walk in or ask if I need help with anything. I feel as if she is a little racist, I could be wrong but that the energy she gives me. Please work on that Ms. Jaya!
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August 2023 by Ricky G.
After months of trying to fix something on my account, I was finally able to have my online banking issue resolved in person with the help of Jaya Vemu. She's a wonderful manager and was very understanding. I will continue my 20 year relationship with Bank of America.
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August 2023 by Tomaris Sodikova
Today I visited this office and was very pleased with the service. José Rivera is very polite and attentive, very good customer support. Thanks for your work and service.
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June 2023 by Sergei R.
Awfull. Outside atms are buggered and inoperable. To deposit cash in my own account I been asked to handfill slip and present photo ID. In all my years banking with BoFA ( quarter century ) I never encountered such inept place
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April 2023 by T Bui
Jose, you are awesome! Thank you.Whoever is managing this place- you suck for only having one person available to tend to appointments. Waiting 40 minutes after my appointment time is ridiculous.
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December 2022 by Chen Winnie
Albert Ecanuela provides a fast and high quality service to answer all of my questions. Very informative and helpful, highly recommended!
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November 2022 by Chris Greene
Had a few issues we needed to take of with my son's and my own account so we arrived at this location without an appointment to see if we could speak to a banking specialist. We were pleasantly greeted at the front door and were told they could definitely see us and to take a seat. We were only seated for about ten minutes before we were greeted by Bassim. He was friendly, courteous and patient and was able to accomplish everything we needed to get done in a timely manner. Thank you so much for everything!
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November 2022 by Ares Zou
Very quick and smooth service. The manager was super helpful with my cash check request.
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October 2022 by Ares
Very quick and smooth service. The manager was super helpful with my cash check request.
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October 2022 by Chris Manly
I live in Mexico and I went into this branch to submit a wire transfer while I was in the US. I returned to Mexico the following day. On Monday the wire still hasn't been sent. I've tried contacting the bank and no one answers their phone or their emails. They are putting me into serious jeopardy with my condo purchase as a result. Right now I have no idea what to do because I can't speak with anyone. They totally messed up my wire transfer and now I don't know what to do.
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August 2022 by Ji Lin
This location has definitely the worse service. I have been with Bank Of America for 11 years. I ordered cash a week and a half ago manger said they will call me when it arrives but still never did. I tried calling over 30 times in the past week and they have not even picked up 1 phone call. I went into the branch and spoke with her and she said she will call. This is absolutely ridiculous I highly highly considering changing banks.
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August 2022 by MC serna
Everytime I come in everyone is really professional and friendly! This one is definitely my favorite location
