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November 2023 by Nina Bell
I had placed an order for a check book, and I had not received them. I made attempt to call with no final solution, however I called legacy location and Albert Escanuella was the one who helped me through the issue I was having and he followed up with me like he said he would. He put a stop on my old check book and he placed an order new checks! he also removed the fee for stopping the check book. The service he provided was excellent.
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August 2023 by Cory Larson
Funny all the one star reviews, I’m here to add another. Of course the only lady still wearing a mask comes up with the most pointless rules. Went to another branch and what do you know.. in and out with no trouble. Power tripping weird staff.
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July 2023 by Sricharan Gali
Went to apply credit card, It was quick and the staff here were very friendly and supportive.Thanks to Valerie for clean explaination and quick process.
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May 2023 by Abby Gray
Been trying to call this location for two weeks regarding my clients home mortgage and every single time it says “We’re sorry, Everyone is assisting other customers at this time”. Lenders number that we were given “for questions and communication” was going straight to voicemail, now it is a dial tone and a message stating the number is no longer in service. Cannot get over how unprofessional everyone has been. Try and schedule a phone appointment online and they want all of your personal information before setting it up. BOA customer service won’t help unless you're an account holder. Please don’t get your mortgage here, they do not care at all. My client is on the verge of pushing closing back another week due to not being able to get ahold of a single soul in that building.
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April 2023 by Tisha Lim
worst of the worst and incompetent assistant managers, went to another branch to get what I want, NEVER again unless it's for atm.
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January 2023 by Kyle Dent
Staff are friendly. But it's unreal that I can't cash a cleared Bank of America check at this establishment. We've processed previous settlement checks at other branches, but I won't be doing business at this branch again
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November 2022 by Gnarl El Trim
Usually hate going to a BofA brick and mortar, but the concierge Manz made this trip quick and painless.
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September 2022 by John Wick
Worse customer service from the tall white guy should be fired
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August 2022 by Mike Bilicki
The tellers at the bank have been polite and easy to work with. The only thing I dislike that I saw is that the employees take up the best parking spots in front of the door and have better access than the handicap customers. It’s the first time I’ve ever seen employees get front row parking at a place they work at.
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August 2022 by Jonathan H.
Horrible customer service. Ralph the teller was extremely rude while I was interacting with him and very quick to cut me off mid sentence. If I didn't have to come here for work deposits and to make change I would take my business elsewhere.
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January 2022 by Dan Everett
Had the worst experience with this bank I'm gonna close my account to go elsewhere A customer gave me a check that banked at the same Bank of America and they held it for 10 days what's up.
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January 2022 by Troy C.
I come into this Bank once a month for over 3 years and it never fails. The line is backed up to the door while one person struggles to get anyone taken care of. I have never ever seen all teller windows open. You will stand in frustration as numerous people walk back and forth to empty teller windows but never sit down and help. There will be a greeter or two standing around never helping. It's terrible service and poorly ran. I only come here because the account I need to deposit on is a BOA account and this is the closest branch.
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October 2021 by Michael Bilicki
The tellers at the bank have been polite and easy to work with. The only thing I dislike that I saw is that the employees take up the best parking spots in front of the door and have better access than the handicap customers. It’s the first time I’ve ever seen employees get front row parking at a place they work at.
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October 2021 by L G
If you want to wait at least 30min come to this location!!!
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September 2021 by Ivan S.
I had a great experience at the Bank of America Financial Center on 5701 Legacy Dr in Plano, Tx. I needed to make an adjustment to my information on my account, and I was able to get it taken care of in less than 15 minutes. The Financial Center was in great condition and I was greeted as soon as I walked in. Overall great experience, staff, and location!
